maps in RNS510

[Highlander]

Dealer intelligence

To be fair to the dealers they won't know about SDHC working as headunits with the revised firmwares won't have come through yet and the dealers don't pay people to sit around and watch the forums and play with cars.

So when does the dealer service department learn about it? When a customer complains or even politely asks the question? In my business I like to think I am up to date with what is happening in my industry and it would be nice to think that the automotive industry is somewhat similar.

Wouldn't it be logical that someone issues the dealers withtech notes or something similar when the upgrades are available? And just as logical that there is someone in the dealership who has the responsibility for reading and disseminating that information?

How would the service guys ever know that the RNS510 can read a 32Gb SDHC card if they don't READ about it somewhere or have someone bring it to their notice.

It's a bit hard to tell just by looking at the card slot in the RNS510.

[mickofoz]

I took delivery of my new Tiguan in November 09 and my user manual also states that i should be able to use a 32Gb SDHC card. Well, I couldn't. My dealer also told me that I can not have the maps DVD as they only have one copy in the shop. I sent an email to VW Australia and basically got a reply asking ME why I didn't receive the DVD. A few weeks later my dealer sent me the DVD in the mail. I since updated to FW 2660 myself after asking the dealer and the service manager for the update. No one even heared about the new FW. I can now use 32GB SDHC cards. I will try and get voice going next.