Anyone had problems after a remap?

[Greg Roles]

...and to be fair to all, I don't think that any insurance would pay if there is no proven evidence that the insured party is at the fault.

Also, if it was me in Naresh's shoes, I wouldn't go attacking without a solid evidence, just to be sure that the whole incident doesn't cost me even more.

Valid point Miro, I too agree this is unlikely to be caused by the tune, and the OP should be taking this up legally, as without a British Standard independent report VW cannot void the warranty because of the tune, thus it becomes a VW fault. Interesting VW wasn't willing to blame anyone, just not pay for it.

[Guy_H]

Greg, I actually agree with you, but pointed out that a UK based policy is useless - Your VERO policy is the one to push.

We had the same issues with our original Oettinger international policy (NSA), that had to be certified for use for use in Australia by the Swiss underwriters. Where it came unstuck was vehicle recovery coverage in remote places in Australia, particularly as we had more product used in remote areas & mining sites, so it was discontinued.

Our Oamps product liability covers us for all that now.

[Greg Roles]

Guy I send the full policy wording out to my customers, you are going off a copy of a UK covernote I have, which technically I have no permission to publish anyway, but as always feel the need to be as open book as possible, so I put it up. The UK policy very much covers worldwide from their end of things - the tune file.

I have had extensive legal advice into my own, Viezu Australia's and Viezu UK's policies, and am quite happy I am very protected, and more importantly, my customers are. In the end that's all that matter to me.

I have successfully tested my own insurance at Audi Brisbane when an unfortunate event had me return a car there and have it repaired, completely under insurance. They told me I was the only tuner in Brisbane to ever own up and pay for problems because of a tune attempt - it was my physical work, nothing to do with Viezu. They were quite gobsmacked actually. Amazing what insights they went on to tell me about the local industry but let's leave it at that.

This is already way off topic, I apologise to the OP, you have PM.

[Transporter]

Guess the point is to avoid the one-man bands that are less likely to support you if things go wrong and use the big companies with dealer networks that are more likely to support you (albeit, I'm generalising).

At the end of the day, the well known companies are less likely to want bad publicity.

Edit - I also like the idea of being able to utlise various dealers of the brand I choose. One-man shops do come and go. Mind you, VW seem to be breaking my rule

Hmm, I'm in business since 1994 and always fully insured. I didn't have many mishapps during my carrier as a diesel mechanic, so I didn't have the opportunity to test the insurance policy in practice. So, I don't agree with you on a small business bad publicity against a big business bad publicity, because big business can recover from a bad publicity easier than a small one and also the small business usually can't afford the lawyers, so is more likely to come to some arrangement.

One thing I've learn in my life is that; there are more bad customers than bad businesses, which is logical and understandable, isn't it?

...also, I don't thing that the UK tuner who is blamed for the damaged engine deserves a publicity that the OP is giving him. It's my opinion only and you feel free to disagree with me. But, if it was me involved, I would preserve my image at all cost and once proven at no fault, recovering my lost income from a bad publicity posted by doesn't matter who.

[Candyman]

Miro - I think you misunderstood my comment. I was referring specifically to tune providers, not the dealers.

Think of it this way. A large company like APR/Viezu with multiple dealers vs a single guy using his own tune.

All good and well except when the small guy decides to disappear (for whatever reason) or misbehave.

With a large tune company with multiple dealers, the customer can always move to a new dealer.

[Guest001]

It is also extremely dangerous to publicly name and shame any business if you cannot factually prove that they are at fault.

The laws of Libel can come into play to the posters detriment.

If the tuner gets really upset and wins his case it could end up costing a lot more than 5,000 that the engine cost.

How many times do we get work done on our cars and when we get it back, think "Oh that noise wasnt there before".

Its just we never noticed it and then blame the mechanic.

Also the OP said the oil was changed 2 months previous. Doesnt he check his oil at LEAST WEEKLY.

Poor preventative maintenance I would say caused the problem, not the tune.

[Transporter]

Miro - I think you misunderstood my comment. I was referring specifically to tune providers, not the dealers.

Think of it this way. A large company like APR/Viezu with multiple dealers vs a single guy using his own tune.

All good and well except when the small guy decides to disappear (for whatever reason) or misbehave.

With a large tune company with multiple dealers, the customer can always move to a new dealer.

Cheers mate, I didn't misunderstand you, just don't like to put everybody in one bag.

I'm sure Bill Gates and Steve Jobs started small as well.

[Candyman]

Anyone had problems after a remap?

I did say I was generalising (see the bit in parenthesis in my original post)

However, overall, I'll always prefer a person (independent or not) who has a manufacturer with some size and standing behind them suppling the goods

Regarding the topic if this thread though, heated posts are understandable but perhaps not warranted based on info supplied - we've all seen that before

Sent from my Golf R

[Naresh]

Poor preventative maintenance I would say caused the problem, not the tune.

Oh really? Do you have any proof for that? The grass must be really green on your side of the fence to think you know best. Blaming the consumer for purchasing a service that ultimately destroyed your car engine. I would hope you never have to go through anything like I have over the last few months which, along with a stressful bereavement, made it a tough time!

[Guest001]

Oh really? Do you have any proof for that? The grass must be really green on your side of the fence to think you know best. Blaming the consumer for purchasing a service that ultimately destroyed your car engine. I would hope you never have to go through anything like I have over the last few months which, along with a stressful bereavement, made it a tough time!

I have no more proof than you do as to what caused it. Both of us are just supposing as to what happened and unable to prove anything.

I would never get in that situation as I buy a car that suits me and dont try to make it into something it isnt.

How often did you check your oil???? I do mine every week whether the car has been used or not.

A bereavement??? You said your wife had a medical operation My wife died after 5 weeks in ICU and us having had to turn her life support off some time ago. So there you go.

[Transporter]

Oh really? Do you have any proof for that? The grass must be really green on your side of the fence to think you know best. Blaming the consumer for purchasing a service that ultimately destroyed your car engine. I would hope you never have to go through anything like I have over the last few months which, along with a stressful bereavement, made it a tough time!

I feel sorry for you that you had to go through that and money you had to spend to get your car back on the road but, if you want to continue in saying that the tune had destroyed your engine, show us some proof, otherwise stop with that because it's just misleading and wrong.

[kaanage]

my legal advice of the Viezu UK policy is that ANYTHING that an independent report can attribute to the Viezu tune, is covered under their policy. Tranny inclusive. It just needs to be proven to be the cause, ie too much torque etc. Sure it can become a grey area, but at least Viezu is trying to address it as much as possible, and more so than nearly anyone else.

So the clunk that my car developed and which those incompetents at Barloworld Moorabbin VW said was the outer CV joint failing (a known weakness according to those clowns and would be best overcome with aftermarket BRASS CV joints) could have been claimed against Viezu for my tune?

Not that I'd think of blaming my tune for something like that - I wear my mistakes (unlike some)