What oil are VW dealers putting in your TDI engine?

[Guest001]

Turns out they put in the wrong code on the receipt (yet again) - the guy I spoke to said that as soon as I asked about the oil used for the service.

We would but I bought one of those dealer extended warranties back when I didn't know what I was doing (ie before I got on to this forum )

Well the thing to do is buy your own oil and get them to use it and nothing else You can buy Penrite Enviro+ 5W -30 VW 504-507 APPROVED oil at Supercrap for about $78 which is still cheaper than the Castrol that Dealers sell for that grade.

[kaanage]

I did vow to do that after the last instance but forgot in the aftermath of my crash

[Paul_OH]

I received the below in response to my query why Mobil Super S 10w-40 was on my invoice. It was mentioned earlier in the thread that it could have been a clerical error but it appears not to be:

Apologise for the late reply. In regards to the engine oil we used for service, we have always been using mobile 10w40 and this is with approval from Volkswagen Australia. We only use 5w30 engine oil for diesel engines. The reason we didn’t use 5w30 engine oil for petrol engines is due to the thin oil always cause the vehicle to use more oil and inconvenience customers to top up their oil between services.

If you prefer 5w30 engine oil to be used on your vehicle we can do it on the next service but normally we don’t normally recommend using such thin oil until your car is reach 25000km.

Looks like policy to me.....

[Diesel_vert]

In regards to the engine oil we used for service, we have always been using mobile 10w40 and this is with approval from Volkswagen Australia.

For Golf Mk5 with petrol engines:

Non-turbocharged 4 & 5-cylinder engines built before 2008 require a lubricant that is of VW 501.01 standard or better.

Everything else (4-cylinder TSI & TFSI engines, VR6 engines, non-turbo 4 & 5-cylinder petrol engines built after 2008 ) requires a lubricant that is of VW 502.00 standard or better.

VW 502.00 is a more stringent oil standard than VW 501.01 and is designed for harsher operating conditions.

...

Approved VW 501.01 oils with a viscosity grade of 10W-40 are available from many brands, including Mobil.

Approved VW 502.00 oils with a viscosity grade of 10W-40 are available from a few brands, such as Caltex Havoline Synthetic Blend 10W-40, Motul 6100 Synergie+ 10W-40 or Shell Helix HX7 10W-40, but none from Mobil at this point in time.

Approved VW 502.00 oils with a viscosity grade of 5W-40, 0W-40 or 5W-30 are more common.

Therefore, using any Mobil 10W-40 passenger car lubricant (which if approved by VW, will be a 501.01 oil) in a TSI engine is contrary to VW requirements, which may have implications for any future warranty claims related to the engine.

...

And for completeness sake, Golf Mk5 with diesel engines:

TDI engines without a DPF require a lubricant that is of VW 505.01 standard or better (VW 505.00 is not acceptable).

TDI engines with a DPF require a lubricant that is of VW 507.00 standard or better.

Looks like policy to me.....

It would appear that the workshop in question does not fully understand or comprehend VW engine oil requirements, as demonstrated by the use of a 501.01 oil in an engine where a 502.00 or 504.00 oil is required.

[Paul_OH]

It would appear that the workshop in question does not fully understand or comprehend VW engine oil requirements, as demonstrated by the use of a 501.01 oil in an engine where a 502.00 or 504.00 oil is required.

That is indeed the case, what I failed to mention is that this email was received from a VW Dealer in Perth.

[Diesel_vert]

That is indeed the case, what I failed to mention is that this email was received from a VW Dealer in Perth.

Simply inexcusable for any dealer, irrespective of marque, to use the wrong oil.

All well and good to have factory trained technicians, factory specified guidelines, factory documentation and whatnot, but if it doesn't translate into a service as the manufacturer intended and as the customer expects, what's the point of paying for the premium?

[joel0407]

Simply inexcusable for any dealer, irrespective of marque, to use the wrong oil.

All well and good to have factory trained technicians, factory specified guidelines, factory documentation and whatnot, but if it doesn't translate into a service as the manufacturer intended and as the customer expects, what's the point of paying for the premium?

Got to agree with this. Does that mean they now take responsability for warranty?

[Transporter]

Got to agree with this. Does that mean they now take responsability for warranty?

No one here can give you the 100% answer for that. The common sense is telling me that, they would have to be responsible, but ...
the best would be to contact VW head office to make them aware of that. I would be interested to hear the answer from them.

[hoi polloi]

Got a bit of a heart flutter when I saw this thread... Rummaging around for service receipts I found the last oil change was Mobil 1 ESP 5W-30 which according to them is OK for 504/507 use...

**phew**

Agree with the above comments though that if you're paying a premium for dealer service you'd want the job to be 100%.. Nothing less.

[Guest001]

Got a bit of a heart flutter when I saw this thread... Rummaging around for service receipts I found the last oil change was Mobil 1 ESP 5W-30 which according to them is OK for 504/507 use...

**phew**

Agree with the above comments though that if you're paying a premium for dealer service you'd want the job to be 100%.. Nothing less.

Mobil 1 ESP is actually 0W-40 50200/50500

Mobil1 ESP Formula is 5W-30 50400/50700 According to the Approved oil list on ER WIN

[hoi polloi]

Mobil 1 ESP is actually 0W-40 50200/50500

Mobil1 ESP Formula is 5W-30 50400/50700 According to the Approved oil list on ER WIN

Definitely doesn't say "Formula"... Hoping they ran outta characters in the description column... (or else couldn't be bothered putting the full description in!!)

Confused

- Anthony.

[Guest001]

Definitely doesn't say "Formula"... Hoping they ran outta characters in the description column... (or else couldn't be bothered putting the full description in!!)

Confused

- Anthony.

Read here https://drive.google.com/?usp=folder...VZja2dkLTI4dGM

The "Step" ones are the alphabetical listings for each brand

[hoi polloi]

Read here https://drive.google.com/?usp=folder...VZja2dkLTI4dGM

The "Step" ones are the alphabetical listings for each brand

Yep, see it in there... Thanks

[Diesel_vert]

Mobil 1 0W-40 is a full-SAPS 502.00/505.00 oil and is generally available worldwide.

Mobil 1 ESP Formula 5W-30 is a mid-SAPS 504.00/507.00 oil and is generally available worldwide.

Mobil 1 ESP 0W-40 is a mid-SAPS 502.00/505.00 oil and is generally not available in the Asia-Pacific region.


By elimination, that leaves Mobil 1 ESP Formula 5W-30 as the oil that was used in your car.


In the extremely unlikely chance that Mobil 1 ESP 0W-40 was used in your car (and notwithstanding VW's call for a 507.00 oil), it wouldn't actually adversely affect the car's emissions devices because it is still a mid-SAPS oil.

[Alex31]

What oil are VW dealers putting in your TDI engine?

Would it be wise to do an oil and oil filter change at 7500km between services on a new TDI golf??