Hi All,
New here and sorry for a big old rant to start with...
Mid June we became the proud owners of a brand new MY16 GTI Performance (18km on pickup).
Unfortunately I have had several issue with the windscreen already. Random chips everywhere and there are also weird tiny scratches all over the screen (there from day dot). However the height of it all is that our plastic ice scraper has left some serious gouges in the screen.
I went to dealer who dismissed this (asking if i had used razor blades) and then on my pushing escalated to VW HQ. Who came back saying "we cant warrant against dust and grit. Fair enough...
I then spoke to VW directly and sent my case, photos and videos through.
Heard back today. Basically they said we spoke to managers, dealerships and oBriens glass and "this should not happen from a ice scraper" and "we cant proof how that got there!"
So I said " I know how this happened and both my wife and I instantly noticed it when driving away when morning sun hit it. So how about I film myself doing another scratch?" Which she advised against and I further was advised that would be "purposeful damage" and therefore I would void the warranty..... So basically I know how it happened. They know I cant prove it and if I do I void my warranty.
Also my question to her "how come there are lots of tiny scratches that follow the pattern/arch of the windscreen wipers??" "well scratches can happen in any way, there is no prove that they happened from the wipers!
This screen now looks worse after 3000km/10 weeks than what our 9 year old 105000km mondeo did and I certainly never cleaned the wipers to avoid scratches...
When I google this I see lots of complaints about the "Softness" of the windscreen.
Just not sure where to from here... Bit disappointing in that respect as the car is incredible!
Anybody else have any experience? Tips? I could get a new screen as its covered in insurance (one per year), but knowing my luck I will the shatter it the week later. Also I heard replacing entire screens, is another can of worms? OEM vs Aftermarket? Scratches when replacing. Potential leaks...
Am I allowed to post a link to a youtube vid about this that I made? it show one of the big gouges and the hundreds of little scratches. That vid was made at around 1700km.
Sorry I am ranting!
Happy Tuesday everybody!
New here and sorry for a big old rant to start with...
Mid June we became the proud owners of a brand new MY16 GTI Performance (18km on pickup).
Unfortunately I have had several issue with the windscreen already. Random chips everywhere and there are also weird tiny scratches all over the screen (there from day dot). However the height of it all is that our plastic ice scraper has left some serious gouges in the screen.
I went to dealer who dismissed this (asking if i had used razor blades) and then on my pushing escalated to VW HQ. Who came back saying "we cant warrant against dust and grit. Fair enough...
I then spoke to VW directly and sent my case, photos and videos through.
Heard back today. Basically they said we spoke to managers, dealerships and oBriens glass and "this should not happen from a ice scraper" and "we cant proof how that got there!"
So I said " I know how this happened and both my wife and I instantly noticed it when driving away when morning sun hit it. So how about I film myself doing another scratch?" Which she advised against and I further was advised that would be "purposeful damage" and therefore I would void the warranty..... So basically I know how it happened. They know I cant prove it and if I do I void my warranty.
Also my question to her "how come there are lots of tiny scratches that follow the pattern/arch of the windscreen wipers??" "well scratches can happen in any way, there is no prove that they happened from the wipers!
This screen now looks worse after 3000km/10 weeks than what our 9 year old 105000km mondeo did and I certainly never cleaned the wipers to avoid scratches...
When I google this I see lots of complaints about the "Softness" of the windscreen.
Just not sure where to from here... Bit disappointing in that respect as the car is incredible!
Anybody else have any experience? Tips? I could get a new screen as its covered in insurance (one per year), but knowing my luck I will the shatter it the week later. Also I heard replacing entire screens, is another can of worms? OEM vs Aftermarket? Scratches when replacing. Potential leaks...
Am I allowed to post a link to a youtube vid about this that I made? it show one of the big gouges and the hundreds of little scratches. That vid was made at around 1700km.
Sorry I am ranting!
Happy Tuesday everybody!
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