Dealer extended warranty & VW goodwill

[zinger]

Hi, my 2012 Golf broke down the other day due to failure of the Megatronic Unit of the 7-sp DSG. I took it to Denlo Service Centre where I had been getting it serviced in the past 5 years as my car is still under their (Inchcape's) standard extended warranty. They contacted VW who agreed to pay for the entire cost of a new Megatronic Unit (about $2500) through good will, but not the cost of labour (apprx $400-600) which Denlo wants me to pay. They say that I could only chose between the options of 1) Having VW pay for the unit & I pay the labour (ie $400-600) or 2) Claim the cost of the unit & labour through the Inchcape extended warranty which has a max. of $1000 per claim (ie $1900-$2100 difference for me to pay). I don't understand why they could not let me have both, ie get the unit via VW's good will AND have the cost of labour covered by the extended warranty. There should be no problem/cost for them if they just put the labour cost thru to the extended warranty. Anyone has any similar experience or advice regarding this? Thanks!

[neil]

Had same issue , just out of warranty , VWA paid for the replacement part and had to pay dealer $600 labour , or course they made
a big song and dance about they were only doing this good deed because I have had the car serviced at the dealer from new.

[Guest001]

Most of us had the unit replaced for free as part of a Recall in pre 2012 model so perhaps you could go down this route

[zinger]

Thanks for the replies.

I kept pushing them to cover the labour by putting a claim to the extended warranty company (which is independent from them so should not cost them anything, unless there is something they're not telling me...), and won the battle!

Mine is a 2012 model and apparently the VIN wasn't recalled when they checked.