Terrible Experience at North Shore Volkswagen

[gti mk4]

Hi Guys,
I think I have to post up a new thread about my terrible experience at North Shore Volkswagen.
Excitingly, I have just bought my new VW Golf MK7 110 TDI Highline at North Shore Volkswagen. However, such a nice car gives me bad time already.
1st issue: front wind screen wiper-does not squeeze the water in a rainy day! Terrible vision
2nd issue: Engine stop/start stops working on the day I just picked up my new car. After 80 kms driving, engine won't stop and car status says: car is not driving!
3rd issue: left hand side mirror goes up instead of going down when it's in reverse gear!
4th issue: left hand side front passenger window stays up 1 cm higher than the door trim when it's all the way down!
5th issue: fuel cap stuck when you press the cap and I have to manually use nail to open it!
6th issue: dimming rear view mirror sometimes does not work properly!

As mentioned above, these are all the problems that I have met so far. I really don't know what's going to happen next and am wondering why a brand new car will have so many issues?

I picked up my car at North Shore Volkswagen on 20th of Feb and on 21st of Feb, I went back to them because the engine stop/start stops working and says car is not driving and the front wind screen wiper does a bad job. I rang them in the morning on 21st of Feb to mention the problems. They say they're gonna give me a call back in 10 minutes. I have waited for 45 minutes and I rang them again because I realised that they haven't 'prepared' to deal with this issue and I just told them I would be there soon. When I got there. The service MANAGER says to me it's 'NORMAL'. HELL NOT!!! Any further explanation? NO!!! Just a 'NORMAL'. I have to say the engine stop/start is a bit annoying because it depends on the way I drive and how the car has been driven but at least you should have a look and do some checks!! There's no checks or explanation at all! They just keep playing game! Then, what about the front wind screen wiper? MANAGER says because it's brand new and it takes a while to get used to squeeze the water. Come on!!! I'm not boy scout!!! It's not first time that I own a car and new front wind screen wiper and I know it's a common issue! He thinks I'm playing around and I'm a picky person! I talked to the other guy about this issue and gets replied like 'I will have a look at another 110 TDI and see if it does the same thing!'. Alright, Cool. I went back home. Never hear any news or replies any more!
Alright, I rang them again, they're still using the same words 'I will have a look at another 110 TDI and see if it does the same thing'.
After one week, I found my left hand side mirror goes up instead of going down when gear is selected to reverse! I'm surprisingly shocked because the way how funny it works!!! Has anyone seen this happening before? What do you want me to look at while doing parallel parking? The SKY? Also, the front passenger side window won't be fully down and stays up about 1 cm higher than the door trim! Very nice!!! I really have a question, is this "Brand New" VW Golf MK7 110 TDI Highline really brand new? Or it's been in an accident? I don't want to think any more! That's it!! I rang them and emailed to them again about the four issues! Now they're playing a new game called 'ball kicking'. Service people say 'you have to ask the person who sold the car to you'. The person who sold the car to me says 'you have to talk to the service department'. Ok, fine! Doesn't matter whose fault, it's part of the service that all of you have to give to me! From then, no one calls me back and replies my emails! Now their attitude turns 180 degrees around. 'Sorry, I'm really busy, Bye!' No words can describe!
Now the major issue comes to me. The fuel cap won't be pressed-open. I have to use my nail to manually open it! I have to ring them again tomorrow and see what they say.
I will see and I will give them a tit for a tat!!

This Terrible experience gives all our member a warning that please find a correct dealer and make sure they don't bull**** to you! I really have had enough!

[levendi001]

Go higher and ring Vw Australia

[gti mk4]

Go higher and ring Vw Australia

Ok. I'll try and see if it works. Thanks Levendi

[Eaglehawk]

3rd issue: left hand side mirror goes up instead of going down when it's in reverse gear!

http://www.vwwatercooled.com/forums/f197/mirror-down-reverse-87744.html

Worth a try...

[gti mk4]

http://www.vwwatercooled.com/forums/...rse-87744.html

Worth a try...

Yea. I will definitely give it a try. Thank you Eaglehawk.

[brad]

Hi Guys,
I think I have to post up a new thread about my terrible experience at North Shore Volkswagen.
Excitingly, I have just bought my new VW Golf MK7 110 TDI Highline at North Shore Volkswagen. However, such a nice car gives me bad time already.
1st issue: front wind screen wiper-does not squeeze the water in a rainy day! Terrible vision
2nd issue: Engine stop/start stops working on the day I just picked up my new car. After 80 kms driving, engine won't stop and car status says: car is not driving!
3rd issue: left hand side mirror goes up instead of going down when it's in reverse gear!
4th issue: left hand side front passenger window stays up 1 cm higher than the door trim when it's all the way down!
5th issue: fuel cap stuck when you press the cap and I have to manually use nail to open it!
6th issue: dimming rear view mirror sometimes does not work properly!

1) Known issue - they are waiting on a fix. There are other threads about this.
2) Sounds bad - I know nothing about stop/start
3) Sounds like you have to reset it - have you followed the instructions in the manual for setting it to your personal preference? You can turn it off as well (might be a useful interim measure if there is actually a fault that needs rectification)
4) That sounds like it hasn't been set properly. Have you tried holding the switch down to force it beyond that point?
5) Something wrong there
6) How can you tell?

You need to book it in with Service. Forget about Sales as their job is done. Email all the issues to the Service Manager & tell them you want them all addressed & ask how long they will need the vehicle. If you can't get satisfaction the talk to VW Customer Care or think about using another dealer.

And calm down a bit - if your last 2 paragraths are anything to go by then you're a bit worked up & nobody wants to deal with stress-heads (Seriously, try & read those paras - they did my head in).

[Sunny43.5]

I am going to agree with GTIMK4 some of the service personnel need to learn some respect for "their " customers its our hard earned money that pays them and so there is no excuse for being stuffed around {yes also have been on the receiving end of their excuses and dithering } My recent experience with a dealer in Brisbane was not exactly the sort to make a return to them high on priority , they made me drive for over 80 kms to show them a seat belt that I told them was faulty . When I arrived I told them that as I was an authorized officer for Qld transport and had for over twenty years been fitting seat belts child restraints and many other vehicle modifications that I would know if a seat belt was faulty . No such luck the mechanic came out sat in the passenger's side and watched me try and pull the seat belt out from the retracting reel as it was stuck as I had told them he agreed so twenty seconds to see the problem and I wasted nearly 2 hours plus fuel . Why would someone not get a bit testy with these people , they seem to think everyone is incompetent and only they have the answers . I won't bore you with the other issues that I raised and their stupid replies and suggestions more incompetence !! I would point out that there maybe some dealers whose staff are good but out of two here in Brisbane so far I would not recommend them .

[gti mk4]

http://www.vwwatercooled.com/forums/...rse-87744.html

Worth a try...

I have tried that out but it still does not give me the right angle that I want though I don't really rely on that to guide me.

[gti mk4]

I am going to agree with GTIMK4 some of the service personnel need to learn some respect for "their " customers its our hard earned money that pays them and so there is no excuse for being stuffed around {yes also have been on the receiving end of their excuses and dithering } My recent experience with a dealer in Brisbane was not exactly the sort to make a return to them high on priority , they made me drive for over 80 kms to show them a seat belt that I told them was faulty . When I arrived I told them that as I was an authorized officer for Qld transport and had for over twenty years been fitting seat belts child restraints and many other vehicle modifications that I would know if a seat belt was faulty . No such luck the mechanic came out sat in the passenger's side and watched me try and pull the seat belt out from the retracting reel as it was stuck as I had told them he agreed so twenty seconds to see the problem and I wasted nearly 2 hours plus fuel . Why would someone not get a bit testy with these people , they seem to think everyone is incompetent and only they have the answers . I won't bore you with the other issues that I raised and their stupid replies and suggestions more incompetence !! I would point out that there maybe some dealers whose staff are good but out of two here in Brisbane so far I would not recommend them .

Some dealership just don't listen to customers' complains because they always think we are too picky. Exactly like what you said, wasting my time and fuel is absolutely unacceptable in such a case that I mentioned.

[Eaglehawk]

I have tried that out but it still does not give me the right angle that I want though I don't really rely on that to guide me.

Does that mean you've fixed it?

[gti mk4]

1) Known issue - they are waiting on a fix. There are other threads about this.
2) Sounds bad - I know nothing about stop/start
3) Sounds like you have to reset it - have you followed the instructions in the manual for setting it to your personal preference? You can turn it off as well (might be a useful interim measure if there is actually a fault that needs rectification)
4) That sounds like it hasn't been set properly. Have you tried holding the switch down to force it beyond that point?
5) Something wrong there
6) How can you tell?

You need to book it in with Service. Forget about Sales as their job is done. Email all the issues to the Service Manager & tell them you want them all addressed & ask how long they will need the vehicle. If you can't get satisfaction the talk to VW Customer Care or think about using another dealer.

And calm down a bit - if your last 2 paragraths are anything to go by then you're a bit worked up & nobody wants to deal with stress-heads (Seriously, try & read those paras - they did my head in).

with the 3rd issue, I have tried out with the instructions but it still doesn't give me the angle that I want it to be. Though I don't really rely on that mirror only when I am doing parallel parking, that function is what my money paid for.
with the 6th issue, I can see the color of the headlights from the car behind. It doesn't do the right job all the time and I don't know with what distance it suppose to work.
Now I just want them to check the whole car and see if there is any faulty codes or something like that.
I'm just telling people to be careful when they are doing business with some dealership. It sounds bit stressed-out. However, from my case, you can see clearly that I have told service department already but they don't want to deal with the issues and kick me back to sales department. It's really not my fault if they don't want to address these issues for me and they shouldn't promise me that they will call me back and have a look at another car and ring me back if they cannot keep the promise. That's the main thing.
Anyway, I will see how they go on Thursday and I will keep an eye on all the work.

[gti mk4]

Does that mean you've fixed it?

Nope. I tried but failed. Anyway, they have booked my car in on Thursday to check and scan the whole system and see if it needs to be reset or adjusted.

[Spry]

Go higher and ring Vw Australia

VW Australia are so slow and useless it's not funny. I'm so supremely disappointed in my dealings with them.

[Spry]

Nope. I tried but failed. Anyway, they have booked my car in on Thursday to check and scan the whole system and see if it needs to be reset or adjusted.

This sounds like it might be a long way out of your way, but if you can, see Volkswagen Liverpool. Daniel, their service manager is phenomenal at his job and just a fantastic human being. Tell him james with the Scirocco passed on the recommendation.

[brad]

Nope. I tried but failed. Anyway, they have booked my car in on Thursday to check and scan the whole system and see if it needs to be reset or adjusted.

i just realised you are in Wollongong & are either dealing with Southern Classic who are pretty hopeless or possibly McGraths Sutherland who would have the worst rep in Sydney. You are doomed to failure if you persist in dealing with those f***-knuckles.

Take a drive up the Appin Rd & try Campbelltown or Liverpool (which is also McGraths but it sounds like the Service Mgr is OK).

When you get your warranty issues out of the road then go to CVWC in Kiama

edit: Can't read titles North Shore - that's a long drive for a bucket of dissapointment.