Polo Problems & Fix Register

[Celestine]

Model: '07 Polo Match 1.6L
Km's: 30,000km
Mods: Custom SRI, BBS Alloys
Usage: Daily Driver

Problem: Creak from LHS rear passenger/quarter panel
Description: Creak when car is going over bumpers, or hard turning.
Fix: Covered by VW warrenty, fault caused by bolts on the rear floor pan not properly secured.

Problem: LHS rear taillight
Description: Watermarks on the interior chrome section of light (without visible damage or cracks on the exterior).
Fix: Covered by VW warrenty, fault is uncertain but according to mechanics, due to possibly broken seal at the upper corners of the light, catching water run-off from the hatch. Replacement issued by warrenty (yet to be fitted).

Problem: Dash Rattles
Description: As mentioned above.
Fix: Being replaced under warrenty as no fault can be analysed and pinpointed.

Problem: Door alignment
Description: Doors not aligned correctly from factory
Fix: Alignment by VW mechanics by adjustors in the panels.

[LoriJarrod]

You might need to reset the tyre pressure indicator now that the tyres are pumped up properly. Hold the button on the dash in until it flashes.. shouldn't go off again.

There's a thread here somewhere about the polo's spitting out a bit of coolant. Shouldnt be a drama tho its a bit dodgy that they didnt pick it up at service.

Hope ur ownership experience improves a bit from here... my little beast hasn't missed a beat in the nearly 2yrs I've had it

Cheers

Thanks Philthy.

Yes, I reset the low pressure indicator after I discovered the button on the dash.

I think we're suffering from a case of sitting in a showroom for an extended period. We'll see what Denlo have to say this morning.

[Timbo]

I think we're suffering from a case of sitting in a showroom for an extended period. We'll see what Denlo have to say this morning.

Did they charge you a dealer delivery fee? If so, I would firmly request a refund of that, as the problems cited all clearly point to nothing having been done. Big cross against Denlo, in my books

[LoriJarrod]

Just spoke to Denlo,

They're giving us a car to drive back to Newcastle and then the service department will attempt to rectify any faults on Monday. I expressed my concern to the Sales Manager that there is no legal protection for a purchaser once this time passes, and that I need assurance of the vehicle being fixed, or the contract terminated without penalty. Of course they're unable to make such decisions, and the DP is apparently unavailable, but he's assured me that "Denlo do not rip people off".

There was no dealer delivery fee, but the cost of the first service was negotiated in the final price. I'll definately be asking for this at the very least.

Sorry for the sour grapes guys. I really love this car but just hate bad service. As far as my wife's concerned, we should get the car fixed and keep it, because we'd be rescuing her from an abused home. (god help me)

[Timbo]

Well, I think most of us here would agree that your poor experience is entirely due to the dealer's poor service, rather than any inherent issues with the car

[LoriJarrod]

Just had a look at the service sheet for the car from last week.

- Battery dead. Charged.
- Power steering fault occurred. Alternator found to be faulty.
- Alternator replaced. Problem appears to be fixed.

No mention of checking tyre pressure or noticing that the coolant was almost empty.

They failed to mention that there was a major electrical malfunction found 24hrs before delivery. This is rather annoying.

We decided not to leave the car with Denlo and sort the problems out locally. (Newcastle)

I'll firstly replace the battery. I've had a few dead cells in previous cars that don't fully charge, and found it brings to life lots of electrical gremlins.

[danno2908]

Just out of curiosity.. is there a thread to find out where is the best service centre for VW in each state... Moss Vale automotive group are dodgey

[GTIJNR]

As far as my wife's concerned, we should get the car fixed and keep it, because we'd be rescuing her from an abused home. (god help me)

lol

[Wand Weaver]

Hey fellas - I'm back (and I've got a problem to report )

MAKE - '06 POLO GTI
KMS - 8500km
MODS - None
CAR USAGE - Occasional

Problem: Driver's power window squeals/creaks like all hell in the top 1/3 of travel.
Resolution: Ask VWWatercooled Will monitor over time, and send into the dealership at next service or earlier if it deteriorates.

[VW GTI]

Hey fellas - I'm back (and I've got a problem to report )

MAKE - '06 POLO GTI
KMS - 8500km
MODS - None
CAR USAGE - Occasional

Problem: Driver's power window squeals/creaks like all hell in the top 1/3 of travel.
Resolution: Ask VWWatercooled Will monitor over time, and send into the dealership at next service or earlier if it deteriorates.

Solution: Don't use windows?

[Grant]

Just had a look at the service sheet for the car from last week.

- Battery dead. Charged.
- Power steering fault occurred. Alternator found to be faulty.
- Alternator replaced. Problem appears to be fixed.

No mention of checking tyre pressure or noticing that the coolant was almost empty.

They failed to mention that there was a major electrical malfunction found 24hrs before delivery. This is rather annoying.

We decided not to leave the car with Denlo and sort the problems out locally. (Newcastle)

I'll firstly replace the battery. I've had a few dead cells in previous cars that don't fully charge, and found it brings to life lots of electrical gremlins.

g'day Jarrod. did you buy the red gti with a sunroof in the denlo showroom?

i was very close to buying that car. also found that during my time at denlo that the service was pretty bad. i made an appointment to see a salesman, but didnt get served until an hour after i arrived. was offered a coffee after about 45mins, i asked for 3 (mum and brother were with me) and they never came. plus the saleswomen treated me like an idiot, (throwing in free car mats). i'd rate my denlo experience pretty poor with the exception of the finance consultant who was very helpful.

[VW GTI]

i'd rate my denlo experience pretty poor with the exception of the fiance consultant who was very helpful.

Did he advise you not to get married?

[Grant]

lol.. typo fixed

[shhplit]

has anybody bought one off denlo yet?


or anyone bought a stock gti with leather?


how much did you pay for it?

thanks!

[Celestine]

Model: '07 Polo Match 1.6L
Km's: 30,000km
Mods: Custom SRI, BBS Alloys
Usage: Daily Driver

Problem: Creak from LHS rear passenger/quarter panel, is back AGAIN
Description: Creak when car is going over bumpers, or hard turning.
Previous Fix: Covered by VW warrenty, fault caused by bolts on the rear floor pan not properly secured. New method of repair - unknown yet.

Problem: Creak from driver seat.
Description: After removing pressure from the back rest, there is an evident springing/stretching noise.
Fix: Unknown - added to the previous list of warrenty repairs to be conducted by VW.