Polo GTi 6R DSG Shudder - VW To Diagnose... What should I expect?

[CraigR]

Just had a call from Northshore VW. ~$2500 to replace the clutch packs, parts and labour included in the quote. However, he is submitting a goodwill application for me and will hear back in the new year.

[KiwiME]

I find they can be a bit "clunky" when the clutch is engaging and disengaging, and sometimes a little rattly on rough roads between gear changes, but this issue is foot down in second gear and it shudders violently, something that you definitely notice. Good concept, they just haven't nailed it.

Perhaps they have pushed the limits in the GTI, although I saw no similar issues on full throttle acceleration on the new car, and my 1.2 Polo's DSG shifts silently although it still has low kms.
Given the complexity of replacing the dry clutch unit that sounds like a reasonable price if you end up paying for it.

[CraigR]

Does anyone know how long it takes for VW to come back with an answer about a good will repair?

[CraigR]

Finally heard back from Northshore VW, and to my surprise, they are going to help me out.

They have offered to cover 100% parts and 20% labour, bringing the total out of pocket expense to $850, which is about 1/3 of the original quote of 2.5-2.6k. Very happy with that, considering the car is 2-3 years out of warranty with almost 100k on the clock.