Capped Price Servicing

[parraeel]

A question about Capped Price Servicing, should the oil used and workshop sundries be invoiced separate from the scheduled service? Listed on the Volkswagen website as covered under Capped price servicing are labour, parts, lubricants and sundries such as workshop supplies etc.

[Lucas_R]

No doubt the labour (time taken) to do the service is capped and any "extras" such as oil, disposal of the oil and anything else will be charged separately. Just another example that capped price servicing is no more than a tool for selling new cars....it doesn't actually save the owner anything.

You would be better off taking your car to a Euro specialist and getting a proper service (not a time restricted service by a 1st year apprentice).

[Mi16 Man]

Capped Price Servicing

It's an all inclusive price. My advice, buy your own oil when on special and supply to the dealer. $155 for 5L of oil via a dealer is questionable.


MY13 Kluger KX-S AWD / MY16 Polo GTI

[BenT]

Just don't get it serviced at VW South Yarra. See my post about rough running and the negligent repairs they did.


Sent from my iPhone using Tapatalk

[Arrow29]

Sorry to revive an old thread. A quick question to which I think I know the answer..

Wife's mk6 golf (90TSI) is just about to turn 4yrs old but only done 45,000km. I'm assuming the appropriate service would be the 4yr/60,000km service now (as it's either time OR kms)?

*EDIT* Found the answer that it is based on whichever occurs first out of time or distance, as suspected.

Cheers

[FrankiePolo]

Capped price service scam...

A question about Capped Price Servicing, should the oil used and workshop sundries be invoiced separate from the scheduled service? Listed on the Volkswagen website as covered under Capped price servicing are labour, parts, lubricants and sundries such as workshop supplies etc.

Below find the excerpt from terms and conditions.. also read

https://au.volkswagen.com.au/service-pricing-guide/data/files/Volkswagen%20Capped%20Price%20Servicing%20Terms%20and%20Conditions.pdf

for full guidelines. But don't forget it's only at participating dealers and * this little asterix can be found on a lot of the wording and some times means the price can change without notice ... but as far as I can see below if the capped price service invoice shows oils as extra ? Then your should be able to refund that. If it's listed as part of the service and the invoice total is the capped price service price* then your good to go.


So so here is the excerpt from the terms and conditions -

What is covered under Volkswagen Capped Price Servicing
The applicable Volkswagen Capped Price will cover the standard items in eachScheduled Service as set out in the Service Schedule – Passenger Vehicles.
The standard items in each Scheduled Service are (subject to condition 3 below and theService Schedule – Passenger Vehicles):

1. (a) labour;
2. (b) parts;
3. (c) lubricants; and
4. (d) sundries which includes items such as oil and waste recycling and orremoval, workshop supplies etc.

Additional items notated in the Service Schedule - Passenger Vehicles that are timebased such as brake fluid replacement and pollen filter will be provided as separateitems to the Volkswagen Capped Price service quote obtained from the Volkswagenwebsite at www.volkswagen.com.au. These additional items will however be suppliedat such rate as advised by Volkswagen as published from time to time atwww.volkswagen.com.au.