Hi all,
I just wanted to share my story with you guys and hopefully get some advise while I'm at it.
Here we go:
I have a Polo Gti MY12 with approx. 35,000 Ks. I've only had it for around 1.5 years and I bought it with 8,000 Ks as the original owner didn't drive it much. I recently rear ended someone and they had a tow bar so it cause a bit of damage but it was still drivable. I was driving it for around 2 weeks after the accident while I was waiting for NRMA/panel beater to sort their **** out. One day I noticed puddles of gear box oil in the engine bay and under the car so I towed it to the panel beater. They couldn't work out what was wrong so they had it towed to VW Rockdale. They inspected the vehicle and informed me that the mechatronics unit was faulty and that it was definitely caused by the accident. I have this in writing. Great so far.
NRMA sent an assessor out to confirm this and he found that the mechatronics issue was NOT cause by the accident. I called VW Rockdale and they assured me they would be sticking to their original assessment. The assessor said he required VW to send a report to NRMA proving it was caused by the accident. I get an email from VW 3 days later stating that it was misdiagnosed and I'm now up for $3100 to replace it. FML
I have called VW Customer Service and they said they will look into it but I'm not hopeful. The car has only 35k on it and I really don't want to be paying $3k+ for a new mechatronics unit. If anyone has any advise for me as to what I can try I'd be grateful.
Thanks.
I just wanted to share my story with you guys and hopefully get some advise while I'm at it.
Here we go:
I have a Polo Gti MY12 with approx. 35,000 Ks. I've only had it for around 1.5 years and I bought it with 8,000 Ks as the original owner didn't drive it much. I recently rear ended someone and they had a tow bar so it cause a bit of damage but it was still drivable. I was driving it for around 2 weeks after the accident while I was waiting for NRMA/panel beater to sort their **** out. One day I noticed puddles of gear box oil in the engine bay and under the car so I towed it to the panel beater. They couldn't work out what was wrong so they had it towed to VW Rockdale. They inspected the vehicle and informed me that the mechatronics unit was faulty and that it was definitely caused by the accident. I have this in writing. Great so far.
NRMA sent an assessor out to confirm this and he found that the mechatronics issue was NOT cause by the accident. I called VW Rockdale and they assured me they would be sticking to their original assessment. The assessor said he required VW to send a report to NRMA proving it was caused by the accident. I get an email from VW 3 days later stating that it was misdiagnosed and I'm now up for $3100 to replace it. FML
I have called VW Customer Service and they said they will look into it but I'm not hopeful. The car has only 35k on it and I really don't want to be paying $3k+ for a new mechatronics unit. If anyone has any advise for me as to what I can try I'd be grateful.
Thanks.
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