Polo TSI 2010 problems - snapped timing belt

[brad]

So just wondering if a VW dealer would know the type of chain tensioner my car has installed at the moment. Also does anyone have an idea what this would cost.

Between $900-$1200 if the EA888 fix is an indication.

You really want to push to get this done under good will. Take a copy of the TSB. It will cost you about $150 to get a diagnosis done (refundable if they find a fault).

If they say it's normal, escalate it to VW Customer Care. If that is a dead ed then make sure you have something in writing that says you were concerned about an engine rattle from the LHS at start up & that VW couldn't identify a fault. It might give you some ammunition if it fails later.

If you come across as being persistant they might do it just to get you out of their hair.

[kar2390]

Between $900-$1200 if the EA888 fix is an indication.

You really want to push to get this done under good will. Take a copy of the TSB. It will cost you about $150 to get a diagnosis done (refundable if they find a fault).

If they say it's normal, escalate it to VW Customer Care. If that is a dead ed then make sure you have something in writing that says you were concerned about an engine rattle from the LHS at start up & that VW couldn't identify a fault. It might give you some ammunition if it fails later.

If you come across as being persistant they might do it just to get you out of their hair.

Ok cool thanks for the info Brad, I've taken a few videos of the car on start up. I can only ask I guess if they can repair it under good will. Checked the engine number according to the TSB and mine falls before the production of the optimised timing chain.

[kar2390]

Hello again, I had the diagnosis done today and results came out that I require a new timing chain and tensioner, I also had them check the shuddering and was told I need a new set of clutch packs as well. They've sent a claim through to VAG requesting good will, so I should hear back mid next week. I was charged the diagnosis fee though which probably makes sense considering I haven't got warranty.

[brad]

IF good will fix approved you usually get the fee refunded

[kar2390]

Any idea how much the chain and pre tensioner costs from the dealer

[brad]

Any idea how much the chain and pre tensioner costs from the dealer

Already been answered either here or in Lucas_R's chain tensioner thread.

[pontiff]

just got a call from the dealer regarding mine.. VW are going to cover the parts and they want me to cover the 6 hours labour to do the job at $154 an hour.... I checked the other thread but didnt see the price, wondering if its worth spending 900 odd dollars on labour at the dealer or get the parts and get someone else to do the work?

[kar2390]

just got a call from the dealer regarding mine.. VW are going to cover the parts and they want me to cover the 6 hours labour to do the job at $154 an hour.... I checked the other thread but didnt see the price, wondering if its worth spending 900 odd dollars on labour at the dealer or get the parts and get someone else to do the work?

Looking at the other thread, Lucas got his fixed parts & labour for $950, he went to an Audi dealership though. I'm sure it could be done cheaper through an independent. No mention about cost of original parts though.

[Lucas_R]

Parts and labour on my repair was about even - parts were about $400ish (the tensioner is cheap, but you need to replace the timing case cover which was $200odd dollars and the sealant was another $50. Then some random bolts etc. the tensioner itself was only about $90.

[kar2390]

I heard back from the dealer and VW said they'll cover 100% labour and 70% parts. Which is really good I think

[pontiff]

I heard back from the dealer and VW said they'll cover 100% labour and 70% parts. Which is really good I think

That's not bad, I got offered 100% parts 0% labour.

I have logged a call with customer care as I believe/hope they can do better.... I will report back with the results.

Kar... What is your warranty situation? (Months out of warranty?)

[kar2390]

That's not bad, I got offered 100% parts 0% labour.

I have logged a call with customer care as I believe/hope they can do better.... I will report back with the results.

Kar... What is your warranty situation? (Months out of warranty?)

The car is a 2010 model, I think the warranty on it should've expired around June 2013.

Parts and labour on my repair was about even - parts were about $400ish (the tensioner is cheap, but you need to replace the timing case cover which was $200odd dollars and the sealant was another $50. Then some random bolts etc. the tensioner itself was only about $90.

Cheers mate, they are replacing the chain as well on mine.

[pontiff]

The car is a 2010 model, I think the warranty on it should've expired around June 2013.

Cheers mate, they are replacing the chain as well on mine.

Thanks for the info

[kar2390]

Got my car back today, new timing chain+tensioner and a new clutch pack. The dreaded shudder has finally disappeared. I only had to pay a 110 in the end, which was good.

[ChristopherJ]

Polo TSI 2010 problems - snapped timing belt

Sorry to add to a slightly old thread, had my TSi Polo in for it's 60km service.(47km done) learnt I needed a new timing chain as mine was making that noise and has been doing it randomly for a while. Luckily for me Vw are covering the cost.