DQ 200 DSG info (Volkswagen recall Singapore)

[jayc29u]

You would think when designing the gearbox you'd test the prototype for problems like this BEFORE you give it the go ahead and sell millions of them...

I really hope VWA get enough flack not just from the enthusiast market now, but the general public from the recent articles about overseas recalls to bring the recall to Australia. The gearbox's definitely need fixing and Ulrich is just twiddling his thumbs and giving us BS about it all.

[pologti18t]

You would think when designing the gearbox you'd test the prototype for problems like this BEFORE you give it the go ahead and sell millions of them...

Hey, Honda had to recalled 1.5 million automatic cars with the 5 speed auto (it was a serious issue as well). Not everything is picked up in initial testing.

From appearances it seems that VAG (worldwide) is staggering this voluntary (not mandatory) recall across markets. Supply of replacement parts perhaps?

I wouldn't be surprised that once the Japan recall/refit is nearing its end that VW Aust owners of affected DSG7 cars will get a letter in the mail for you to take your cars in for an inspection and any subsequent remedial actions.

[ill0gitech]

+1 to this.
Whilst it's easy to throw stones now - there's only so much you can pick up in QA.
- What's the right amount of time to spend in stop-start traffic?
- What's the right amount of time to spend in hot-humid-stop-start traffic?
- What's the right amount of time to spend in hot-humid-stop-start traffic with medium pollution levels?
- What's the right amount of time to spend in hot-humid-stop-start traffic with high pollution levels?
- What of high-temps, low humidity?

It's easy to look at issues and say "they should have picked that up" another example would be Velosters with their shattering glass roofs, Apple with Antenna gate, Sony "waterproof phones" that weren't. Crown Vic exploding petrol tanks, loose floor mats that stop brakes, clutch issues that can mean a car can slip into neutral when in gear on hills, seatbelt buckles that snap,

We'll likely never know what testing VW did, or what tolerances they have in production, or what the true fail-rate of these gearboxes are.

We can just hope they get their act together for Australia.

[Diesel_vert]

VW probably knew, but probably decided to play the odds and fix defective units on a case-by-case basis, rather than issue a voluntary recall, which would cost them more money.

But the gamble hasn't paid off that well - so far, they've lost out in China, Singapore, Malaysia and Japan.

Though it's not as if the other European manufacturers aren't guilty of this. It's just the way they do business I'm afraid - nothing personal.



Generally speaking, I find the Japanese manufacturers are less stingy when it comes to warranty claims - though unlike the Europeans, it probably wouldn't send them broke, so they can afford to!

[Ryan_R]

We'll likely never know what testing VW did, or what tolerances they have in production, or what the true fail-rate of these gearboxes are.

Of course we know - it's well documented on YouTube

See?




And some other testing footage:

Looks to me like the test drivers don't like driving slow enough to do stop/start traffic tests

[pologti18t]

VW probably knew, but probably decided to play the odds and fix defective units on a case-by-case basis, rather than issue a voluntary recall, which would cost them more money.

So, fixing it in one visit (apparently thats what the recall does) as opposed to having owners come in up to 6 times (like some report) will cost more? I think not.

Mazda took 8 months to come up with a rectification for their mysteriously filling crankcases on diesel CX5s. All the while saying their was not problem but people should check their oil every 1000km. LOL. Now they have DPF pressure sensor issues. No problem here though and no recall.

[Diesel_vert]

So, fixing it in one visit (apparently thats what the recall does) as opposed to having owners come in up to 6 times (like some report) will cost more? I think not.

It is highly likely the manufacturer knows precisely which models were affected on the production line.

The manufacturer also knows that not all such cars with legitimate issues come into the dealership for warranty repairs (for whatever reason).

So taking all of this into consideration, the manufacturer is able estimate or calculate the tipping point on when the rate of warranty claims will exceed the costs of a voluntary recall.

I think they'll hold out for as long as possible until the situation becomes untenable - due to cost factors or otherwise.

[Dutch77]

..So taking all of this into consideration, the manufacturer is able estimate or calculate the tipping point on when the rate of warranty claims will exceed the costs of a voluntary recall.

I think they'll hold out for as long as possible until the situation becomes untenable - due to cost factors or otherwise.

Purely from a bottom line sense today that makes complete sense, but in this day and age of the internet, they also need to be factoring in the future loss of earnings through tarnishing the brand and pushing current customers away on their next purchase. It's a tough game either way.

I don't suppose anyone is annoyed enough to follow the lead of this gentlman in China with his Maserati?

Man smashes Maserati to protest bad service

[Diesel_vert]

Purely from a bottom line sense today that makes complete sense, but in this day and age of the internet, they also need to be factoring in the future loss of earnings through tarnishing the brand and pushing current customers away on their next purchase. It's a tough game either way.

Certainly, they would probably have to take that into some consideration.

I actually don't think it's too far fetched that they'll have hired analysts and number crunchers trying to determine how such social indicators will affect the company's bottom line.

[alexaescht]

DQ 200 DSG info (Volkswagen recall Singapore)

I don't suppose anyone is annoyed enough to follow the lead of this gentlman in China with his Maserati?

Man smashes Maserati to protest bad service

I can just imagine a Polo GTI smashing through VGA's head office and landing in front of the manager's desk haha

[gavs]

DQ 200 DSG info (Volkswagen recall Singapore)

+1 to this.
Whilst it's easy to throw stones now - there's only so much you can pick up in QA.
- What's the right amount of time to spend in stop-start traffic?
- What's the right amount of time to spend in hot-humid-stop-start traffic?
- What's the right amount of time to spend in hot-humid-stop-start traffic with medium pollution levels?
- What's the right amount of time to spend in hot-humid-stop-start traffic with high pollution levels?
- What of high-temps, low humidity?

It's easy to look at issues and say "they should have picked that up" another example would be Velosters with their shattering glass roofs, Apple with Antenna gate, Sony "waterproof phones" that weren't. Crown Vic exploding petrol tanks, loose floor mats that stop brakes, clutch issues that can mean a car can slip into neutral when in gear on hills, seatbelt buckles that snap,

We'll likely never know what testing VW did, or what tolerances they have in production, or what the true fail-rate of these gearboxes are.

We can just hope they get their act together for Australia.

See, I'd cop this as a fair point except for the fact my clutches started shuddering after 4000kms....

[rory]

So; can I assume the mechatronic unit that VW put in my DQ200 February 2013 to replace the 2010 out of Africa one, which failed , is any way different to the original? If the original had been part of a "recall" which we haven't had but other markets seem to have had, can one assume that there has actually been a fix ?????

[nomadx38]

From what I read the general fault for these is caused by (in simple terms) wrong oil been used which is causing the electronics board (which is submerged in the oil) to create short circuits creating erratic behaviour. I doubt the mechatronics unit has changed physically but they are probably using different oil and because it comes as a sealed unit they have to order the whole part in.

[kaanage]

Certainly, they would probably have to take that into some consideration.

I actually don't think it's too far fetched that they'll have hired analysts and number crunchers trying to determine how such social indicators will affect the company's bottom line.

They will actually have based the recall position on actuarial analysis of the whole situation. Ford did this back in the '70's when they discovered the fuel tank filler vulnerability of the Pinto, working out that the payouts for the death settlements caused by the fires would be less than the recall costs.

[gavs]

DQ 200 DSG info (Volkswagen recall Singapore)

From what I read the general fault for these is caused by (in simple terms) wrong oil been used which is causing the electronics board (which is submerged in the oil) to create short circuits creating erratic behaviour. I doubt the mechatronics unit has changed physically but they are probably using different oil and because it comes as a sealed unit they have to order the whole part in.

Don't suppose you can link to that can you? I read that there was an issue of components in the mechatronic unit melting and contaminating the oil, which should be made by Pentosin. They're also not sealed, pull the breather cap off and tip upside down and you drain the fluid out.