Polo 6r 77 tsi Brake Pads

[alexaescht]

Polo 6r 77 tsi Brake Pads

Was that covered under warranty?

(mine is going for service tomorrow and I have that shuddering under braking...)

No unfortunately. We had a bit of a fight over it at Berwick VW but to no avail.
I personally wouldn't advise getting your brakes done at VW because they overcharge like mad.

[alloyds]

What was their rationale?

If they don't cover it under warranty I certainly wont be letting them do it!

[alexaescht]

Polo 6r 77 tsi Brake Pads

What was their rationale?

If they don't cover it under warranty I certainly wont be letting them do it!

Their rationale was that "brakes are wear-and-tear items and cannot be covered under warranty".
Stupid really, I mean it makes sense that they don't just replace them for free when they're worn, but you'd think if they shuddered to the point of the steering wheel almost being ripped out of your hands whenever you braked that they might think something's actually wrong.

[alloyds]

Well I can always try

(I had actually reported the shuddering to them a year ago at the previous service but they couldn't replicate it at the time - I'm sure they will be able to now!).

Thanks.

[alexaescht]

Polo 6r 77 tsi Brake Pads

Well I can only say good luck

You're welcome!