Delivery blow out

[Brian916]

Now I've heard everything. After the promise that my Gti would be a week 9 build, and delivery would still be landed, and at the dealer by 31 May, the delivery is now 'maybe' september IF the promised week 14 build occurs.

Part of the reason? VW Aus are giving 'priority' to orders from customers/dealers in Queensland! So. Now I've heard everything.

Time to contact the lease company and look for something else methinks, especially if I can get VW to compensate me for my losses.

[pologti18t]

Time to contact the lease company and look for something else methinks, especially if I can get VW to compensate me for my losses.

What losses?

[Gambit]

thats a shame, VW shot themselves in the foot with the Polo GTI supply, i think.

I am glad we found a country/regional dealer that had a brand new one in stock.

[GraveDilute]

That is a pity but I know what you're saying.
I only bought the Polo GTI because I was able to secure one from a regional dealer and that was without options. I was flexible.

I know I wouldn't have waited 6+ months for a car.

[gavs]

Part of the reason? VW Aus are giving 'priority' to orders from customers/dealers in Queensland! So. Now I've heard everything.

I'm sorry, but they better f****ng not be!!!!! The cars that "MIGHT" have gotten flooded wouldn't have even been here because guess what, THERE WAS NONE IN THE GODDAMN COUNTRY TO START WITH!!!! Yeah, queensland had some pretty bad floods, So did Vic after 18 months ago having the biggest loss of life to a bushfire ever, now perth is recoving from bushfires also. What about regional NSW?

I really just hope that this is a lame excuse from your dealership because they can't get an answer out of VWA....

[Brian916]

Had to vent - the frustration is getting to me.

The dealer was fairly angry about the whole process - just as frustrated as we all are. He's got to sell cars he doesn't have, and can't get, to people. I'd hate to think just how many deals all the VW dealerships have lost because the car is just too popular around the world. And that's all models.

As to my losses, well as I'm leasing the car, I have to keep the wifes car until the Polo arrives. We had it sorted for sale in May and I had accepted the fact that the car would be worth $500 less - that's not a lot. Now, it's going top be 12mths older, and cost me a major service - all up will be around $1500 - 2000. All because I have to sell privately due to leasing. And if I break the lease, they have penalties I have to pay, and I haven't worked that out as yet - but again, I'm having a loss.

Oh well, I've vented my spleen here and feel better. Guess I'll have to see how the emails to VW Aus and VAG go. I'm not expecting anything though.

[pologti18t]

Had to vent - the frustration is getting to me.

The dealer was fairly angry about the whole process - just as frustrated as we all are. He's got to sell cars he doesn't have, and can't get, to people. I'd hate to think just how many deals all the VW dealerships have lost because the car is just too popular around the world. And that's all models.

As to my losses, well as I'm leasing the car, I have to keep the wifes car until the Polo arrives. We had it sorted for sale in May and I had accepted the fact that the car would be worth $500 less - that's not a lot. Now, it's going top be 12mths older, and cost me a major service - all up will be around $1500 - 2000. All because I have to sell privately due to leasing. And if I break the lease, they have penalties I have to pay, and I haven't worked that out as yet - but again, I'm having a loss.

Oh well, I've vented my spleen here and feel better. Guess I'll have to see how the emails to VW Aus and VAG go. I'm not expecting anything though.

Can't you just extend the lease by 12months?
Anyway, I would be sourcing an alternate car as quickly as possible and not bothering with expecting any resolution through VWA/Dealer etc.

PS: you will not get a cent of compensation from VWA on this issue.

[Toffee]

I was told a similar thing last week for my order. I looked at a few of the more rural dealerships and managed to find and pick up what I wanted (black 5 door and a couple of options) last week. Its defo worth a try anyways

[Gambit]

i feel your frustration, as i keep getting calls from other city VW dealers following up on my initial enquiries about the Polo GTI, same story we have one here but its not ready for sale, but you can test drive it and then place an order for a car that we are not too sure of when it will be delivered but we have been notified of a lead time of 8-12 months ?? ! What the???!

[Brian916]

Lead time for a GTI is huge. Ordinary Polo is also a long time, and Golf fairly long too. Dealer told me if I was ordering a Polo now, it would not be delivered till 1st quater 2012!

I guess VW are a victim of their own success. Read somewhere they have delivered 400k cars in 12mths, and it's going to be near 500k cars this year. I guess they're building them as fast as they can, but as they are so popular.....

Oh well, I'll talk to the lease company tomorrow and see what we can do. The dealer has a nice gun metal grey Golf TSI with the DSG and comfort pack on the lot... Not quite a GTI, but still a nice car - more room too, not that we need it as the LR D4 has more room than we need.

[GTI JOE]

I'm sorry, but they better f****ng not be!!!!! The cars that "MIGHT" have gotten flooded wouldn't have even been here because guess what, THERE WAS NONE IN THE GODDAMN COUNTRY TO START WITH!!!! Yeah, queensland had some pretty bad floods, So did Vic after 18 months ago having the biggest loss of life to a bushfire ever, now perth is recoving from bushfires also. What about regional NSW?

I really just hope that this is a lame excuse from your dealership because they can't get an answer out of VWA....

Hey Gav, I FEEL you pain man. But lets not get our GTIs in a knot. I called VWA to clarify this latest RUMOUR. They categorically said that there are no delays with the people in our order status, can we trust them? my rule of Mulders thumb is "Trust No One' I guess we will have to on this front According to our NADCON screen dumps the orders should hit Production next week....ohhhhh ssoooo clooosssse!

[Brian916]

My biggest beef is with the dealer phoning VWA when the car was ordered, getting a week 9 build 'guaranteed' and now when I request the details, finding I've been 'moved' to a week 14 that 'may' become week 25! If the car's not built untill June/July, then September may dissapear as well. To quote that famous yellow pages add :NOT HAPPY JAN

I will mention that the dealer was pretty damn angry with having to tell me the updated delivery. He wasn't happy at all with the time delays affecting his customers.

I'm very happy with the dealer and get information when I ask for it, but VWA is another story.

[GTI JOE]

It's been said on so many threads and posts since time began.....VWA SUCCKKKKKSSS!

[Tigga1]

Just ordered my GTI today...(from country dealer)...std with no options, expected July delivery
was told that if i wanted options it would likely be put back further...till Oct-Dec 11
And I trust this man, have bought 2 previous VWs from them...

expected del date Jul 11, but was told likely to be bit earlier...May/June...

here's hoping....

not that it REALLY matters, as i have other car to drive...

[Corey_R]

a week 9 build 'guaranteed'

I don't want to start a big argument here, but I find it hard to believe that VGA (Volkswagen Group Australia... there is no such thing as VWA), would actually use the word "guaranteed" for something that they know is anything but.

VGA do not control the factory, nor any of the part suppliers. Build slots are allocated, and then they are moved around all the time for many reasons. Some such reasons may be to optimise the output of cars from the factory based on current and expected parts, and often even more so, optional parts supplies.

On the other hand, we constantly hear dealers use words that they shouldn't. Some are just being naughty. Some are trying to reassure their frustrated/anxious/nervous/whatever customers and end up using a word which isn't the most suitable and end up getting burnt.


Either way. As I've probably said 100 times in various threads: All dates provided are ESTIMATES. Dates WILL CHANGE. Not maybe, WILL. Your build date won't be "correct" and "fixed" until the week it goes into production and chassis/vin/production numbers appear in NADCON. And then, all the other days after the production date WILL continue to change, as Volkswagen don't control the train/shipping/ports/quarantine/customs/trucking/compliance/3rd party-predelivery companies either. They also don't control God, which means they can't plan the weather, which can affect numerous of the previous mentiond companies/stages.

Dealers are well aware of these facts too (well, any salesman who has been with the dealership long enough to follow a car from order to delivery). Any of the forum members who've ordered a car or two from a manufacturer who does factory orders and allows their customers access to some of this data, such as VW, Audi, BMW etc.


In any case, I guess it's easier to be frustrated with some faceless figure than someone you need to deal with in person