Dodgy Dealer?

[laurai]

That post really scared me Stevemak! I have a polo on order with them too. Paid my deposit 6 weeks ago on a car they already had on order and was told it would exit production last Friday to arrive in Sydney late November. I'm really scared because they just told 'the system says it doesn't have a chassis number'. If the car has exited the factory, it would have a chassis number. Do you think they have sold my ordered car to someone else and are just bluffing about it?

[Hail22]

Laurai lets just say if they try to play around with you like Stevemak, and you want to get your deposit back please talk to Tony Grgic at Chatswood Classic Cars Volkswagen he is the Sales Manager i have bought my Polo and my Brothers Mk 6 GTI through him had nothing but fantastic service and very accurate information from him, he was courteous enough he sent an email within 4 days of putting my deposit down of the VIN/Chassis number.

Hope all works out

Also FYI ladies and gents, Inchcape automotive (Denlo Parramatta/Chatswood Classic Cars) Are fantastic with any issue, great with service bookings, so if your in Sydney and want to be looked after i have had nothing but joy with these two companies under the Inchcape umbrella

P.S Barlow world have very poor sales staff, very poor communication skills and half the salesmen/women at Five Dock can't answer a phone call properly let alone give you accurate/pleasurable service.

[barrenjoey owl]

That post really scared me Stevemak! I have a polo on order with them too. Paid my deposit 6 weeks ago on a car they already had on order and was told it would exit production last Friday to arrive in Sydney late November. I'm really scared because they just told 'the system says it doesn't have a chassis number'. If the car has exited the factory, it would have a chassis number. Do you think they have sold my ordered car to someone else and are just bluffing about it?

A forum post makes you scared?..........there are a lot more things in the world to be scared about believe me....reading posts here isn't scarey.

[laurai]

Well, as expected it wasn't good news. Apparently production has halted for no reason and I can now expect delivery on my car early Feb!!!

As for Chatswood, I agree that they are fantastic! They were the first dealer I went to but couldn't match the Five Dock price. I'll be heading out to get my deposit back on the weekend and will be shopping at Chatswood from now on.

[triode12]

Well, as expected it wasn't good news. Apparently production has halted for no reason and I can now expect delivery on my car early Feb!!!

As for Chatswood, I agree that they are fantastic! They were the first dealer I went to but couldn't match the Five Dock price. I'll be heading out to get my deposit back on the weekend and will be shopping at Chatswood from now on.

I've had terrible service at CCC however but better service at Denlo (where I bought both my cars). CCC on the first occasion quoted a very high price on a GTI and the 2nd time, ****ed us around on a another car.

[pologti18t]

I hate to say it but I had terrible service at CCC when I went to purchase my Polo GTI back in late 2005. Endless wait with no information... sound familiar

Then I went through discountnewcars and got a car in a week from... five dock vw. Fantastic service from them.

So, you can't possibly base your shopping experience on the experience of someone else.

I really think that all these delays people are experiencing with deliveries of new Polos are due to the options being ordered (we know the upgraded audi cause delays but people still order it!), industrial action in SA and limited production allocation slots. Very few seem to be caused by actual dealer ordering mistakes.

Morale of the story. If you dont want to wait you have to make some compromises on the car spec and options you order. This means communicating with several dealers wirth what floor stock they have coming in. If they see you aren't willing to compromise on YOUR spec they will place the order regardless, take your deposit and you can wait.

[Stevemak]

That post really scared me Stevemak! I have a polo on order with them too. Paid my deposit 6 weeks ago on a car they already had on order and was told it would exit production last Friday to arrive in Sydney late November. I'm really scared because they just told 'the system says it doesn't have a chassis number'. If the car has exited the factory, it would have a chassis number. Do you think they have sold my ordered car to someone else and are just bluffing about it?

Sounds a little sus to me mate.
I was given all sorts of reasons such as "the VW system is down so we can't check the status" to "yes your car is on the way however we don't have a VIN for you yet".

Who was looking after you there? I hope it wasn't Margaret. She even had the nerve to say to me she has a good reputation and she is aware that I have been posting messages on this forum. I don't look my age and I suspect that she had taken my deposit thinking I'm young and niave with the intention of taking me off the market and then keeping my deposit as I had signed a contract.

Phone call after phone call in early september discussing the matter with the sales manager I finally cancelled my order and was given a refund.

There is something not right with that place. After I placed my initial order in May I recomended them to a work colleague who then purchased a second hand Golf from them. She too had some issues after she had picked up the car and nobody there would help or return her calls. She eventually gave up.

Hopefully you won't have the same experience I had.

[Hail22]

I hate to say it but I had terrible service at CCC when I went to purchase my Polo GTI back in late 2005. Endless wait with no information... sound familiar

they will place the order regardless, take your deposit and you can wait.

Is it me or are you trolling me?

I specifically said a member there who is the new head of Sales Managing (Tony Grgic), also the other poster Tony used to be at Denlo and was moved to CCC as the new head of sales.

I guess they don't get on well with people who love Meganes so much pologti jk

[pologti18t]

Is it me or are you trolling me?

I specifically said a member there who is the new head of Sales Managing (Tony Grgic), also the other poster Tony used to be at Denlo and was moved to CCC as the new head of sales.

I guess they don't get on well with people who love Meganes so much pologti jk

Did you read my post? 2005.
What I was getting at is that you can't rely recommendations for dealership because of the high turnover of staff and who you deal with on the day.

Anyway, how long have you been on this forum? I remember the old days on here and VW Vortex when CCC was routinely rubbished. They may have changed their ways, but I haven't been getting any feedback from people who have actually bought from them that paints them as a fantastic dealership to deal with.

[Hail22]

I don't know about the Dealership but knowing that Tony has taken charge of the sales staff there things will move forward, if not just speak to him have bought 2 cars from him (Mk 6 GTI and the polo) and can say nothing but good things about him.

The service crew however are awesome, scott walker gets the job done and i leave happy which matters.

only been here since August so i may be blind to the facts of what has been posted here in the past so apologies for assuming that CCC is without fault.

[cm10]

Well, as expected it wasn't good news. Apparently production has halted for no reason and I can now expect delivery on my car early Feb!!!...

Hey Laurai, I'd be scared too! Had the same kind of delay. You can contact Volkswagen Australia direct if you are not confident you are getting a straight answer from the dealer. They are very helpful.

[laurai]

Finally getting some answers, and yes, I did contact VW customer service directly. Car is now due pre-Christmas, but I'm not holding my breath. The soonest Barlo or any other dealer can get me a similar car (not white though) is mid December, so I figured it's worth waiting a bit longer for the car I want.

Thanks to everyone who posted replies and gave advice. It's always good to get opinions on people/dealers.