Dodgy Dealer?

[Hail22]

My car has passed 60% of its compliancey/customs period after i received an email from my dealership, so mostly like will get it monday week.

[dave_r]

My car has passed 60% of its compliancey/customs period after i received an email from my dealership, so mostly like will get it monday week.

Mine docked a week ago, update yesterday was that it was "in transit" so I'd expect the dealer to have it tomorrow? If we're not driving it by week's end I'll be disappointed.

[Stevemak]

Good to see that some dealers are at least in contact with their customers and giving them updates. I need to chase mine up for updates and then I still get a very general response! Starting to think it's time to cancel my order, buying a new car isn't suppose to be this much of a drama.

[dave_r]

Good to see that some dealers are at least in contact with their customers and giving them updates. I need to chase mine up for updates and then I still get a very general response! Starting to think it's time to cancel my order, buying a new car isn't suppose to be this much of a drama.

Nah don't feel so bad, I've been ringing them. I just don't want to be contacted the day before saying come down. I need a few days to organise time off work and getting a bank cheque done.

[Hail22]

I am very pleased with my dealer, he took the liberty to email me with a time stamp of 6:58am from his work email, so either he has good rapport with his clients or he just put a delayed mail send. lol

[BR @ ON]

I guess he's got a blackberry...

[Hail22]

nah he has an Iphail 3gs xD

[QIK-R]

seeing all these mixed comments from everybody, very interesting to see. im a car salesman myself (although not for VW) and some of the negative stuff i try my hardest not to do. customer service is my number 1 priority. making sure the customer is happy, and the experience is not painful.

[dave_r]

Got a call to say the car had arrived at the dealer today. So that is 1.5wks from when it arrived off the boat. ETA for pickup was Monday but I'm hoping Saturday is possible. They only need to clean it up and get the front windows tinted, so hopefully they don't have much other work on

[FJ Steve]

Well done Dave.....take photos on the day, mate

[Hail22]

Hope to have similar good news to share *crosses fingers* Congrats Dave lots of happy snaps

[dave_r]

Will do fella's!

[rageR]

I had a very bad similar experience myself, at Denlo.
Never again am i going there again.
Worst experience ever.

[Stevemak]

Hi all,

My nightmare with the POLO and Barloworld Fivedock is over! I cancelled my order back in September after being told the car was delayed yet again. The interesting thing here is although I put my deposit down in May I didn't receive a factory order number until August so no chance I would have received the car until late November at the earliest, 7 months later!
Whether this was an error on the dealers part remains to be seen however the customer service delivery was shocking. When asked why I am not getting any updates I was told by the sales manager there " What's the point in calling you when I have no update". Even the female there that took my deposit originally tried to warn me that cancelling my order would result in a 5% cancelltion fee charged on the total amount. In the end I finally got my depsoit back but I will never go there again..

But it's not all bad news. I ended up purchasing an Black Golf 118TSI from Southern Classic Cars in wollongong which I picked up last week!!!!

Manual
Sports Packages - cloth
Sunroof
MDI + IPOD cable
Carpet Mats
RCD510 audio upgrade
$36,200

I ended up buying a set of 18inch Detroit "like" wheels from Tempe Tyres for a bargain as I had a contact that knew the guys there.

The dealer kept the stock wheel/tyres and I received the following in return:
# B Pillar Decorative Strip
# Rear Boot Trim, carbon Look
# Door Sill Protective Strip, 5 Door, Stainless Steel
# Touch Screen Cleaning Cloth
# Stainless Steel Pedal Set, Manual

I'm loving my drive! It's an awesome little car

[BR @ ON]

Great to hear you got something you liked.

But, since we are on a Polo Forum Page, the Golf is not "THE small car", Polo is...

And how much you paid for the wheels? I am thinking a set of copper colour Lenso from Tempe to spice up my pearly black.