New Polo problems - Register

[JODY85]

Take it back again and again until they fix it.I've had mine back 2wks after it's 4th visit and so far theres been no noise.I was told they moved some of the pipes around so they dont touch, we will see how we go though

[JODY85]

you can take it to any vw service centre

[JODY85]

I personally wouldn't wait, it doesnt go away, plus they HAVE TO fix it for free under warranty I just got mine back after the 4th visit to vw service centre and this time i've been told they moved pipes around and it shouldnt happen again.

[Billecartz]

Got my car serviced yesterday and reported that it had stalled, and that the steering lock had come on whilst driving.

They pretty much blamed the aftermarket audio system in the car, saying that the alternator isn't strong enough to be able to cope with the audio gear. Absolute bull****.

Do not get your car serviced from VW Moorabbin.

Hi Allegiance, We are having a stalling problem with our car also, it has happened about 6 times so far. The first few times it stalled when stopping but the past few times when driving. This is my wifes car and she said the dash lights came on whilst driving and then the car stalled. I spoke to Barloworld in Botany and they have seen this on a number of Polos and they have a software upload fix for it. Ours is booked in to fix later this month, I will let you know how it goes.

[Billecartz]

I wish it was, but it's an annoying high pitched buzz. Only occurs when the A/C is on so I'm thinking it may be the compressor.

My air con packed up 3 weeks after delivery and they had to replace the compressor, all is fine now!

[dav]

After a few days of testing at the dealer they figured out the sound was coming out of the compressor, it's now replaced and all is fine too.

Disappointing for a new car though.

[gavs]

Yeah, it is but the way I look at it so I won't get upset if something goes bung, It's a mechanical component and all mechanical components will at some stage, fail. Out of the tens of thousands out there, if there is a fault rate of under 2%, most companies see that as acceptable and if it's from an external supplier, bar paying a technician to replace it, they will recoup their looses so it's in both parties best interests.

That being said, hopefully it's the last issue!

[Ralfi]

After a few days of testing at the dealer they figured out the sound was coming out of the compressor, it's now replaced and all is fine too.

Disappointing for a new car though.

Well, this is the thing with new cars. Like any tech device (which cars are nowadays), it's always wise to wait at least 6 months after release for all the bugs to be wiped out.

[GTI JOE]

We have to accept that the majority of cars are made on a production line and the law of averages is that you are, at some point, going to have a defective part. The more cars you manufacture the more chance of higher failures. I believe VWG make over 400,000 units per year so I guess there must be a certain amount of defects that come off the production line, even though their QC is better than most other vehicle manufacturers. That's why they have warranty

[JimNiko]

How are you guys? Just found this site by fluke and i must say it has been helpful.

I recieved my Gti Polo 4 weeks ago and have taken it back twice already.I was given this car with a scracth which i didnt mind because they fixed it and there has been a strange rattle on the passenger side. Kind of sounds as if something is loose.
They say that it is ok and they couldnt find anything.
Now last friday the car stopped on me and we came to realise that there was no Oil in the engine!!! Now i refuse to accept this car back as i believe there could be internal damage in the engine? Would it be fair to say that there could be??
Also when i received the car they had not removed the plastic bags from the engine and turbo!!! And i was driving this car for 2 days before we realised it.

My question is how would i know if there is damage on the engine also has anyone had issues with rattles?? It only rattles while i am doing 5-10 km

[tooheyz]

Rattle Problem, now dead engine

Hey all,

It's almost comforting that I am not the only one with Polo problems.

Got my Polo in early Dec. After 2 months of driving, a rattle that everyone has mentioned could be heard when braking - going 20km and slower and louder when idle. Took it to the workshop and got it fixed. Something about a wrong bracket.

Last week however, when driving out my driveway, I could feel the engine struggling, as if I was driving with handbrake still on. Looked at my dash, noticed that the spanner, or service light was flashing. Car had only 3,000km on it, so no reason for a service. Then the D1, D2 was flashing.

My polo was stuck in 2nd gear! Could not get to third, and was doing 30km/hour with 3000rpm! Called roadside assistance, and by the time they came, the engine could start, but car would not move, even when giving it gas.

Got it towed to the workshop and apparently the mechatronics unit is gone. Will take a week to fix - depending if they can get the parts in early this week.

Did anyone else have this problem?

So annoying for a new car. Spend all this money, and it has been to the workshop twice in the last two weeks. 2010 car of the year which has a dead engine.

[gavs]

How are you guys? Just found this site by fluke and i must say it has been helpful.

I recieved my Gti Polo 4 weeks ago and have taken it back twice already.I was given this car with a scracth which i didnt mind because they fixed it and there has been a strange rattle on the passenger side. Kind of sounds as if something is loose.
They say that it is ok and they couldnt find anything.
Now last friday the car stopped on me and we came to realise that there was no Oil in the engine!!! Now i refuse to accept this car back as i believe there could be internal damage in the engine? Would it be fair to say that there could be??
Also when i received the car they had not removed the plastic bags from the engine and turbo!!! And i was driving this car for 2 days before we realised it.

My question is how would i know if there is damage on the engine also has anyone had issues with rattles?? It only rattles while i am doing 5-10 km

Bloody hell, that is a monumental screwup on the part of the dealership, I would be taking it up with them to replace the whole engine and if they do not play ball, take it up with VGA and consumer affairs because if you have only had the car 4 weeks, there is already a serious engine fault for it to be using that much oil. If they say there isn't a fault with the engine using oil, ask to obtain a written statement in regards to acceptable oil usage per 1000kms. If they refuse, politely inform them that you will be seeking rectification through consumer affairs, VGA and the ACCC, then see if they will replace it.

And yes, I would say it's a fair bet that there will be some significant engine damage if it has been running with no oil in it. RE rattles, see other posts regarding fuel and AC lines, it could be that....

[dav]

How are you guys? Just found this site by fluke and i must say it has been helpful.

I recieved my Gti Polo 4 weeks ago and have taken it back twice already.I was given this car with a scracth which i didnt mind because they fixed it and there has been a strange rattle on the passenger side. Kind of sounds as if something is loose.
They say that it is ok and they couldnt find anything.
Now last friday the car stopped on me and we came to realise that there was no Oil in the engine!!! Now i refuse to accept this car back as i believe there could be internal damage in the engine? Would it be fair to say that there could be??
Also when i received the car they had not removed the plastic bags from the engine and turbo!!! And i was driving this car for 2 days before we realised it.

My question is how would i know if there is damage on the engine also has anyone had issues with rattles?? It only rattles while i am doing 5-10 km

ouch, did the low oil light not pop up at all?

[sVWatt]

Also when i received the car they had not removed the plastic bags from the engine and turbo!!!

JimNiko name the dealer .... That's not on .... They or VW will act if shamed .... Give us the heads up on who to avoid....

[dave_r]

The missus dropped her TSI off this morning to have the engine bay rattle sorted along with replacing a rubber seal around the window on the rear passenger door which had split and the one inside the door frame of the drivers door.

After 8hrs they call her with 10mins notice to say pick up your car, we did nothing and parts will be 2 weeks. LOL was she annoyed!