New Polo problems - Register

[LukePolo]

The 'full of ash' diagnosis was said by an independent we had to go to because VW had no time to look at the car. When VW eventually had some time to look at it, their diagnosis was soot. I wondered the same thing about why they charged us for them to drive it, but I suppose they wanted to make sure it did actually fix it, instead of us driving it and then having it go straight back to VW if it didn't work.

This makes more sense!

Touch wood doesn't happen again!

[Zakarados]

After 12 months of smooth sailing (after engine rebuild), I think my next issue has started to show its face.

I feel that I am getting a lot of clutch slippage during take off. This feeling is exaggerated when the car pulling a heavy load (5 people) and in sports mode. Launching from the lights, first gear just rides the clutch and doesn't fully engage for quite some time.

The 'riding clutch' feeling also appears with light loads, and sometimes happening when trying to accelerate during turns from a slow speed in second gear (bloody scary when taking smaller gaps in traffic). It is only happening occasionally at the moment, but I fear things will only get worse.

I read previously (but cant find it now) there was a trick to test the clutch packs on the 6R. Something like going slow in second gear, do a full lock turn and accelerate. If someone could give me some tests to do, that would be great.

[equiped]

I read previously (but cant find it now) there was a trick to test the clutch packs on the 6R. Something like going slow in second gear, do a full lock turn and accelerate. If someone could give me some tests to do, that would be great.

I can't recall who wrote it but I made a note of it (see below)
How to replicate clutch slippage:
Slowly approach a corner in D, making sure the car is in D2, it will be until you stop due to the VW idiot software programmers. Go as slowly as you can as you start rolling through the corner, then feed in about 30-50% throttle. If you get any shudder, your clutches need replacing.
Once you make the technique work, it's easy to replicate for a dealership.

[nomadx38]

This is the way to test if the clutches are shuddering. But it doesn't check is the clutch is at end of life and is slipping. LÜK who make the clutches for the DSG have a procedure on their website. In brief it goes as follows:

In MANUAL mode get to 6th gear. From 1500 to 2000 rpm quickly go WOT (foot on floor but DO NOT hit the kick down) when you do this quickly look at the revs. If there is a non linear spike of any kind the K2 clutch has slipped and must be replaced.

Do the same procedure in 7th to check the K1 clutch.

If the clutch doesn't slip the issue is software related.

On another note were you traveling on a highway / road with no stop start driving prior to this slipping?

[equiped]

This is the way to test if the clutches are shuddering. But it doesn't check is the clutch is at end of life and is slipping. LÜK who make the clutches for the DSG have a procedure on their website.

Thanks for the clarification

[Zakarados]

@equiped I am getting more of a slip feeling rather than shuddering. Similar to driving manually, and holding the clutch at 50%, the car moves but it isn't fully engaged.

@nomadx38 it was standard traffic driving on all occasions.

I will give these steps a try next time I am driving to see what is happening.

[equiped]

@equiped I am getting more of a slip feeling rather than shuddering.

I get shuddering 1 out of 10 times in city traffic but it goes away temporarily when I drive in manual. Wondering if I should raise this to the dealer now...

[kar2390]

I get shuddering 1 out of 10 times in city traffic but it goes away temporarily when I drive in manual. Wondering if I should raise this to the dealer now...

I have the exact same problem.

Every time it shudders I reset the DSG and it kinda goes away for a while.

I followed the instructions on this link

DSG Reset Procedure without VAGCOM - Conti Talk - MyCarForum.com

[Zakarados]

Every time it shudders I reset the DSG and it kinda goes away for a while.
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Wouldn't it be better to let the problem persist and get it fixed under warranty?

[kar2390]

Wouldn't it be better to let the problem persist and get it fixed under warranty?

I'm outside VW warranty, car is a 2010 model. only got AWN extended bronze warranty, apparently they only cover a max of 1000 for the clutch

[equiped]

I have just booked mine in for it to be looked at (along with a couple of other rattles).

Also, just finished 1000kms oil consumption test and it has used under 400ml so am pretty happy with that (I bought this car 6 weeks ago 2nd hand). Service guy said it has modified breather hose so it may have solved the oil issue.

[jayc29u]

This is the way to test if the clutches are shuddering. But it doesn't check is the clutch is at end of life and is slipping. LÜK who make the clutches for the DSG have a procedure on their website. In brief it goes as follows:

In MANUAL mode get to 6th gear. From 1500 to 2000 rpm quickly go WOT (foot on floor but DO NOT hit the kick down) when you do this quickly look at the revs. If there is a non linear spike of any kind the K2 clutch has slipped and must be replaced.

Do the same procedure in 7th to check the K1 clutch.

Something like this?

https://www.dropbox.com/s/31wbsie40kjab7c/Video%205-04-2014%209%2023%2007%20pm.mov

[mb1991]

So, I have had my 2014 77TSI since Monday and this has been my experience thus far.

1. Had an issue with the bluetooth touch adapter where when I hung up the phone the touch adapter would not disconnect from the call resulting in the head unit not switching back from phone to the music.
2. Went to the dealership (35km from home) and got them to have a look at it. They told me that it must be faulty and that they would order me a new one. (was pleased at this stage)
3. Drove back in to the dealership today to get the new touch adapter and the same problem occurred. The tech called the VW tech support for service and they came back and said there was something wrong with the touch adapter firmware that was causing issues between it and the new iOS7 bluetooth. The tech then apologised and said that there was nothing that he could do.

After taking over 4 hours off work, approx. km driving to and from the dealer, and about $20 in toll charges I was a little frustrated to say the least so I called the Customer Care line to see if I could get a little compensation as to what happened. This is probably the worst experience I have ever had with a customer service rep. All he did was argued with me and told me that I would just need to buy the iPhone 5 cradle to replace it which costs $230!

Was there something that I did wrong?
Has anyone else experienced this?
Do I have a leg to stand on regarding any compensation?
Help?!?

[rabbitz]

Are you hanging up by using the touch adaptor controls or by the phone only?

[mb1991]

Are you hanging up by using the touch adaptor controls or by the phone only?

Both. VW called me on Friday saying that it was an issue with the touch adapter's firmware that wont allow it to speak with the iPhone's bluetooth firmware. Really frustrating because they wont cover the new cradle that they are recommending. I know this doesn't have to be supplied under warranty but at least they could do it in good faith seeings that I only got the car last week.