New Polo problems - Register

[kar2390]

It's been about 3 weeks since we got the car back with the software update and it never fixed the problem. Been doing it every morning since.
Now they're saying that they couldn't even replicate the problem when I brought it in, which makes me think this "software update" sounds even more suss than it did before!
Taking it back on Friday while we're away for a week. Telling them that it really needs to be diagnosed and fixed this time. Obviously.
But if they give me the same old run around then I'm pretty sure some further action is going to need to be taken. They don't seem to get the gravity of the situation being that this car was bought brand new 3 months ago and has not started in the mornings every single morning since we've had it.
What would you guys recommend as next point of call? VW Australia? Then ACCC after that?

Love the car, just obvious want the thing to START!! Pretty basic operation for a new vehicle.

Good day lordsword,
Have you tried taking a video of the problem, it probably would be easier to use as evidence. Just a thought

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[kar2390]

My car has been shuddering really bad recently in 2nd. I called the dealers I bought the car from and they've asked me to bring it in for a road test, the minute I did that the car has started driving fine again. I'm just worried that it's not gonna do it during the road test and now they won't do anything about it.

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[MJKooLio]

My car has been shuddering really bad recently in 2nd. I called the dealers I bought the car from and they've asked me to bring it in for a road test, the minute I did that the car has started driving fine again. I'm just worried that it's not gonna do it during the road test and now they won't do anything about it.

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I had the same thing!!! Dealer drove it it was fine!

TAKE NOTE!

The cable to my Intake Manifold was disconnected the first time I had the same issues... but it shuddered in all gears... at all speeds! I mean at 100kph too.. felt like it had no power and just shook in idle.

Took 6 weeks for the car to go in to get properly looked.

The cable to the manifold was broken... it was connecting right to the engine via this cable. Couldn't they have seen it when they connected it back in?!

[kar2390]

I had the same thing!!! Dealer drove it it was fine!

TAKE NOTE!

The cable to my Intake Manifold was disconnected the first time I had the same issues... but it shuddered in all gears... at all speeds! I mean at 100kph too.. felt like it had no power and just shook in idle.

Took 6 weeks for the car to go in to get properly looked.

The cable to the manifold was broken... it was connecting right to the engine via this cable. Couldn't they have seen it when they connected it back in?!

Ah crap does it drive better now? What was that cable for

Considering mine is a DSG I figured it could be the clutch pack. It feels as though the clutch slips too in D2, revs high doesn't take off as quick.

Reckon they can get details if they hook it up on to the computer? Well I guess they won't hoist it up unless they experience anything would they.

The other issue is that I bought the car from a Honda used car dealer, do hondas have DSG transmission's?


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[MJKooLio]

If it's under warranty goto a VW dealer...

I had my clutch replaced after it kept slipping...

Only VW's deal with DSG...

The cable was from the engine to the Intake Manifold..

[kar2390]

If it's under warranty goto a VW dealer...

I had my clutch replaced after it kept slipping...

Only VW's deal with DSG...

The cable was from the engine to the Intake Manifold..

Nah it's not under warranty. I have that statutory warranty still with the dealer so we'll see how it goes.

How could you tell when your clutch was slipping? Are there early symptoms.

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[kar2390]

Kinda worrying, been driving around the car for a while and the shuddering hasn't come back. This is bloody annoying

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[parraeel]

The MFD in the 6R Polo failed to come on this morning after unlocking the car with the keyless entry. It looked like it was slightly backlit but remained blank for the entire journey, no display at all. No problems with it on the way home, now working fine. Has anyone else experienced this?

[Snail Style]

Hi guys, for anyone with the CGG(1.4L) multipoint motor that is having issues with cold starts by means of misfiring and stalling. Go to any dealer and request that the update "39DF" be carried out in regards to your issue. Will fix the problem right up.

[Zameer Ali]

So, left the car with Austral and they called me later that day to tell me about what they had found.

- The radio had a fault and had to be replaced.
- A piece of metal was in the brake pads
- my LHR shocks were leaking.


They ripped into the dealer that sold me the car and also got into touch with VW. They booked in a appointment for me the following week (they had to order the shocks) and also offered me a courtesy car for the day.

These guys were such legends about it (a guy named Tom in particular) that it made me a lot calmer about the whole issue.

All in all now to enjoy my car.


Old Post:

Hi All

Just picked up my new Gti which was delivered 18 April 2014 (with 10 kms on the clock). The only optional extras I got was the tinting and VW 17" Motorsport wheels.

Since then, I have driven the car about 1,500 kms in the 2 weeks (as part of the break in process). As much as a I love the hardware in the car (its has been a absolute joy to drive), I have had the following issues which has been detracting (and unexpected):

- Stereo head unit ("Radio")


The radio stopped working on the day the car got delivered. Some days, when I start the car the radio will turn on for a minute or so before turning off.


However on Sunday, the radio turned on randomly but, when the radio screen went off (again at a random time), the radio did not go off (like it usually does). The radio did not turn off even after the car was turned off, ignition key taken out and the car locked. After the radio was on an hour after I locked up, I called up the Volkswagen assist, who sent out a technician whose only choice after his inspection was to disconnect the battery.


Since he disconnected and reconnected the battery, the radio is back to its usual self (i.e. still does not turn on no matter what you do).


- High pitched squeal from front wheels well area (sounds similar to brake squeal)


Since I have received the car, when idling along or just coasting to a stop, (less than 15km/h) I hear what sounds like a metal on metal high pitched squealing noise. Sometimes it pulses, sometimes its a constant noise until I come to a stop. Once I am moving faster than 15 km/h, or when I come to a complete stop, the noise completely disappears. I have checked the brakes (and also had the technician inspect it when he came for the radio) and came up with nothing.


I have already booked in a pit-stop service with Austral Volkswagen (at Newstead) this Wednesday to do a oil change and to look at the radio. I will also ask them to look at the squealing issues.

Such a pity since I absolutely love my car, hope they are able to resolve everything this service. Will keep you updated.

[jnr14t]

Hi Guys,

I have owned my 2012 POLO 6R now for about a year and just recently after getting it back from its 30000km's service whilst driving i here like a "wong" noise coming when travelling at speeds of about 60-80km. It also stays there for a bit when i break and then goes away.

At low speeds the drive is very silent but only when i start applying the accelerator its gets a little louder.

Just annoys me as to what it could be and when driving you want a nice silent comfortable drive not a constant noise.

Not sure if its the wheels, or bearings. (who knows)

Any help would be much appreciated.

[Snail Style]

Most likely they rotated tyres at the service. Rear tyres on vag cars always get scalloped. When swapped to the front you can then hear the noise alot more clearly.

My $0.02

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[alexaescht]

New Polo problems - Register

Tonight's episode of Polo problems, brought to you by my sister's 66TDI Comfortine:

http://youtu.be/4IceqGrNNG0

Engine light, ECU light, and limp mode. Gotta love VW motoring.

Should have bought a Corolla at this rate of failures...

[nomadx38]

Tonight's episode of Polo problems, brought to you by my sister's 66TDI Comfortine:

http://youtu.be/4IceqGrNNG0

Engine light, ECU light, and limp mode. Gotta love VW motoring.

Should have bought a Corolla at this rate of failures...

The flashing wire is the glow plug light. Either the module/relay is dead or a glow plug has a short / open circuit. Shouldn't cause limp mode though...

[alexaescht]

New Polo problems - Register

The flashing wire is the glow plug light. Either the module/relay is dead or a glow plug has a short / open circuit. Shouldn't cause limp mode though...

In TDI models, yes that is the glow plug light, but when it's flashing it's an ECU fault (per owners manual and VW themselves) plus I have plenty of experience with that light and it has caused limp mode every time it has flashed.