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Fun Friday Story! Infotainment Control Unit Replaced!

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  • #1

    Fun Friday Story! Infotainment Control Unit Replaced!

    Real Fun Story!

    Took my car to dealer for first service.

    Asked if there was a update for the infotainment cause the Apple Car-play sometimes black screen and stuck.

    They did the update and broke the main controlling unit. It would not update anymore and kept getting error.

    They decided today to replace the whole infotainment unit inside the glove box.

    Cost was $5000+ and labors. Inside warranty of course.

    A little software update, man. Well done, VW.

    Tags: fun, infotainment, inside, unit, update
  • #2
    Originally posted by zzc2010 View Post
    Real Fun Story!

    Took my car to dealer for first service.

    Asked if there was a update for the infotainment cause the Apple Car-play sometimes black screen and stuck.

    They did the update and broke the main controlling unit. It would not update anymore and kept getting error.

    They decided today to replace the whole infotainment unit inside the glove box.

    Cost was $5000+ and labors. Inside warranty of course.

    A little software update, man. Well done, VW.

    What version was on your previous unit and what is on your current unit?

    Sent from my HTC 10 using Tapatalk
    2011 Skoda Octavia vRS TDI DSG wagon|Revo Stage 1|Race Blue|Leather|Dynamic Xenons w 6000K|9w7 BT|THA475 Amp+active sub|Whiteline ALK|RVC|
    2009 R36 wagon|Biscay Blue|RVC|Tailgate|ECU and DSG tune|LED DRL/Indicators|3D colour cluster|Quad LED tail rings|Climatronics upgrade|Dynaudio retrofit|B7 RLine Flat Steering Wheel|3AA CCM|TPMS Direct|B7 Adaptive Cruise with Front Assist|Discover Media retrofit|PLA 2.0|Lane Assist|BCM retrofit|High Beam Assist|DQ500

    Comment

    • #3
      Originally posted by kamold View Post
      What version was on your previous unit and what is on your current unit?

      Sent from my HTC 10 using Tapatalk


      See the photo.

      They tried to update it to K3332 and failed.

      The car is with dealer and I will be picking it up this afternoon.



      Sent from my iPhone using Tapatalk

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      • #4
        Originally posted by zzc2010 View Post


        See the photo.

        They tried to update it to K3332 and failed.

        The car is with dealer and I will be picking it up this afternoon.



        Sent from my iPhone using Tapatalk
        The software version is truncated there at the top. It's 0687 or something similar

        Sent from my HTC 10 using Tapatalk
        2011 Skoda Octavia vRS TDI DSG wagon|Revo Stage 1|Race Blue|Leather|Dynamic Xenons w 6000K|9w7 BT|THA475 Amp+active sub|Whiteline ALK|RVC|
        2009 R36 wagon|Biscay Blue|RVC|Tailgate|ECU and DSG tune|LED DRL/Indicators|3D colour cluster|Quad LED tail rings|Climatronics upgrade|Dynaudio retrofit|B7 RLine Flat Steering Wheel|3AA CCM|TPMS Direct|B7 Adaptive Cruise with Front Assist|Discover Media retrofit|PLA 2.0|Lane Assist|BCM retrofit|High Beam Assist|DQ500

        Comment

        • #5
          Originally posted by kamold View Post
          The software version is truncated there at the top. It's 0687 or something similar

          Sent from my HTC 10 using Tapatalk
          SW Version was 0687.

          You got anything more recent?

          Mine was MY17


          Sent from my iPhone using Tapatalk

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          • #6
            Your old unit will be refurbished, probably just a software glitch. Can then be put back into the pool of refurb units to be used on someone else’s car. Happens Moree frequently than you mit think.
            Cheers

            Comment

            • #7
              Originally posted by doc_777 View Post
              Your old unit will be refurbished, probably just a software glitch. Can then be put back into the pool of refurb units to be used on someone else’s car. Happens Moree frequently than you mit think.
              Totally understand the process.

              The cost is still ridiculous.

              Comment

              • #8
                Originally posted by zzc2010 View Post
                Totally understand the process.

                The cost is still ridiculous.
                Sure is. Although that is retail price for a new retail packaged item. The actual cost for a warranty fit of a reco unit would be in the hundreds I reckon.

                Of course, you might have scored a new unit if there were no reco’s available
                Cheers

                Comment

                • #9
                  Just follow up.

                  Took the car back with new unit and SW version: 118X (1189 or 1186) can't remember.

                  Updated the Map data myself with 0068 V2

                  All working flawlessly

                  Cheers

                  Comment

                  • #10
                    Moral of the Story, Never take your car back to the dealer. put up with the problem or get someone else to fix it.

                    I have never had a positive experience returning car to dealer.

                    E.g. no oil in car after service, replaced wrong rubber strip 3 times. Put old brake pads instead of new ones. Put wrong type of oil in engine. Car returned with someone else wheels on it. I am 60 years old and have had a lot of cars.
                    The Car: MY20 Black Golf R Final Edition, 5 Door, Driver assistance package, Sun Roof.

                    Comment

                    • #11
                      Originally posted by ozmale View Post
                      Moral of the Story, Never take your car back to the dealer. put up with the problem or get someone else to fix it.

                      I have never had a positive experience returning car to dealer.

                      E.g. no oil in car after service, replaced wrong rubber strip 3 times. Put old brake pads instead of new ones. Put wrong type of oil in engine. Car returned with someone else wheels on it. I am 60 years old and have had a lot of cars.
                      Hahaha. Those sound like hell of experiences.

                      What do you recommend?

                      Any good shops?

                      In Sydney please.


                      Sent from my iPhone using Tapatalk

                      Comment

                      • #12
                        Originally posted by zzc2010 View Post
                        Hahaha. Those sound like hell of experiences.

                        What do you recommend?

                        Any good shops?

                        In Sydney please.


                        Sent from my iPhone using Tapatalk
                        These days I get all my work done at Warringah Brakes. Family owned mechanical service on the northern beaches since 1960's.

                        Chris
                        The Car: MY20 Black Golf R Final Edition, 5 Door, Driver assistance package, Sun Roof.

                        Comment

                        • #13
                          Originally posted by ozmale View Post
                          These days I get all my work done at Warringah Brakes. Family owned mechanical service on the northern beaches since 1960's.

                          Chris
                          Great to hear.



                          Sent from my iPhone using Tapatalk

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                          • #14
                            My MY17's infotainment is now crashing every second day post the update intended to fix the crashing that happened every week.
                            Booked in for another 'update'

                            Comment

                            • #15
                              Originally posted by NPR View Post
                              My MY17's infotainment is now crashing every second day post the update intended to fix the crashing that happened every week.
                              Booked in for another 'update'
                              What’s your version?


                              Sent from my iPhone using Tapatalk

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