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Hi all,
2nd post so please be gentle.
Just decided to bite the bullet on a Tungsten Silver Alltrack in standard config. Being in Hobart there is only one VW dealer and the only other one is 400 km away. The local dealer had been working hard to get my business and were very helpful on test drives and info. They were ok to deal with on price and we struck a deal that I was happy with. Right up until I paid the deposit I kept checking on availability as the dealer at the other end of the state was adamant they couldn't provide a vehicle until July. After many emails and phone calls the dealer principal confirmed the availability in 8 weeks. They had sourced a car already on the water from another dealer. Beauty I paid the deposit on Tuesday and was ready to wait patiently for a vin number and tracking details.
This morning the northern dealer rang me to say they could source a vehicle and supply in 8 weeks. I said I had already committed to the local dealer as the small difference in price wasn't enough for making the trip north to pick the vehicle up and then have to travel to deal with any potential warranty problems. Happy with my decision I settled in to wait.
Unfortunately the local dealer rang late this afternoon to say that they were unable to source the car as planned and the earliest I could expect on was August. After much apologies and offers of a loaner car from mid April until the new one arrives I was also offered my deposit back. I was gutted and said I would call back tomorrow when I had decided what to do.
Is a six month wait reasonable? How long have others had to wait? Anybody got an experiences of seeking warranty assistance from a dealer other than where you bought your VW?
Any and all comment greatly appreciated.
2nd post so please be gentle.
Just decided to bite the bullet on a Tungsten Silver Alltrack in standard config. Being in Hobart there is only one VW dealer and the only other one is 400 km away. The local dealer had been working hard to get my business and were very helpful on test drives and info. They were ok to deal with on price and we struck a deal that I was happy with. Right up until I paid the deposit I kept checking on availability as the dealer at the other end of the state was adamant they couldn't provide a vehicle until July. After many emails and phone calls the dealer principal confirmed the availability in 8 weeks. They had sourced a car already on the water from another dealer. Beauty I paid the deposit on Tuesday and was ready to wait patiently for a vin number and tracking details.
This morning the northern dealer rang me to say they could source a vehicle and supply in 8 weeks. I said I had already committed to the local dealer as the small difference in price wasn't enough for making the trip north to pick the vehicle up and then have to travel to deal with any potential warranty problems. Happy with my decision I settled in to wait.
Unfortunately the local dealer rang late this afternoon to say that they were unable to source the car as planned and the earliest I could expect on was August. After much apologies and offers of a loaner car from mid April until the new one arrives I was also offered my deposit back. I was gutted and said I would call back tomorrow when I had decided what to do.
Is a six month wait reasonable? How long have others had to wait? Anybody got an experiences of seeking warranty assistance from a dealer other than where you bought your VW?
Any and all comment greatly appreciated.
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