My Passat B6 V6 I bought 27 days ago died today. Need help.

[V6Passat]

As inconvenient and rude as the above is, you need to give them at least a few working days to get to the problem...i know its a pain, but the more opportunity you give them to get to the bottom of it, the more opportunity you will have to demand better service.

I would also contact Toyota Australia (i recall they are a toyota dealer?) and let them know about your experience...stick to the facts and no emotions. Hopefully they MIGHT be able to assist from a brand perspective and right now Toyota could do with some good customer experience. The risk for you is that its not a new Toyota and they might have their hands tied from a Toyota perspective. Nothing to lose.

Good luck and keep us in the loop.

[jakiman]

Deep breaths mate.

Thank you again for such detailed information and help. I sure will try and remain calm. I just had to vent a bit somwhere to let out what I got from those 2 guys. Being threatened just ticked me off.

I have reported and filed a report with Toyota Headoffice.
All they will do is forward it to that dealer's manager.

Loan car, i know they are not obliged and that's okay. Very disappointed but okay. It's the way they talked to me and constantly changed their words in hope for me to hang up the phone. Well, they hung up on me and threatened me instead. Lovely.

I will talk to Far Trading for some advice in the mean time.

[Pana]

jakiman, I'd probably try and remember word for word what was said between you and Clint/Shane etc - and write it all down - especially for the fact that he said he would pound you and hung up the phone in your ear. Means when you speak to the Manager about your treatment you can accurately describe how it went down.

Personally, I found the comments made to you astounding and the manager (if you ever get to talk to him/her) I imagine would be very interested to know exactly how you were treated.

Good luck and hopefully this gets sorted for you quickly.

[Blitzen]

I'll add my bit on the record of conversation here... Keeping one of these with times, dates, who was spoken to, and as close to word for word what is said, is your friend. This helped me with a couple of dealers and an insurance company when they tried to pull some similar stuff with me...

[tryingavw]

i agree with rocket- just go out and hire a cheap car for now - this problem will have to take at least a week or 2 and if youre without a car you'll just get angrier.

Toyota are not keen on loaners- our company bought an aurion and in 2 week the injectors failed - they still wouldnt loan us a car ( for my salesman!) so they are ven tighter than VW!

Hopefully the parts will be avialable for a speedy repair or replacement.

Makes you wonder about the previous history of this car- try to find the original dealership and get a service history?

Best of luck and ( easy for us to say) stay cool!

[jakiman]

1. I called up VW in Chatswood (who serviced this car last) this morning arount 8am. They said they cannot say anything until they have a look at the car themselves.
2. I did call reception and asked for the highest manager. I was advised he will call me back within today. (it's now 5:10pm. nothing...)
3. I called Dept. of Fair Trading and they gave me some advice on that I can and can't do. Feel a bit better now.

I might be venting here but I did follow most of people's advice. Fair trading told me to just get it fixed by Toyota. Then once I get it back, get it independantly checked out to see if Toyota did their job. Hmm. This will actually cost me money and not sure if it's the best way. But I'll know more once I speak to the head manager of that dealer. Hopefully he calls me today.

Fixing. It can take a while. I understand.
Loan cars. I know I'm not obliged to get one. I understand.
The fact that they lied to me and threatened me over the phone. I cannot understand.

It could have been all nice if they were just honest and sympathetic. Instead, they went ugly on me when I got disappointed that I wasn't getting a loan car. I wish I recorded the conversation. I don't remember the word he used to threaten me exactly. I faintly remember it might have started with "d". Decimate, decapitate (doubt it) etc. But I know that it was definitely a threat to keep my mouth shut to the manager. Ah well, wish I recorded it.

I'm a bit chilled up now. I'll wait and see what they tell me once they find out what's wrong with my car.

[Rocket36]

And it's got to be beer o'clock by now! You surely deserve one!

[h100vw]

Sorry to hear this tale of woe.

While I am sure the mechanics know their way around a Camry. I wonder how well placed they are to be pulling the bottom off the Passat??

I'd be politely asking what servicing documentation they will be using to work on the car. Might be they have a good connection with a VW dealer? I'd certainly want to know though.

Gavin

[V6Passat]

And it's got to be beer o'clock by now! You surely deserve one!

Rocket, we should all have one to support jakiman! its the least we could do.....I know its a school night, but this is far more important...

[jakiman]

hahaha. thanks guys. think i need something stronger than a beer. lol

btw, it's alto mitsubishi service centre that is looking after my car. (Alto seems to own audi,toyot,mitsubish at pennant hills) When mechanic called me at 2pm, he was pretty straight about it. He didn't know what's wrong and he did call VW also but they didn't help him much. So I can only expect these Mitsubishi service guys to be a bit better than the Tyota used car salesman's. =P

also, the head manager never called me today even though I was promised at 4:30pm that he will call me before he finishes today. nice.

[Rthirsty6]

I checked the oil dip. It was full. Even after the i shut the engine off after the problem. I never had the engine oil light light up and im sure no engine oil leaks ever happened. Not a single drop in my parking spot at home since I got the car and none on the towing truck's tray while it was towed to the dealer. So it's still all in the sump. So it's definitely not through negligence. =P

That's certainly in your favour!
Good luck with it!

[JIEG]

hahaha. thanks guys. think i need something stronger than a beer. lol

btw, it's alto mitsubishi service centre that is looking after my car. (Alto seems to own audi,toyot,mitsubish at pennant hills) When mechanic called me at 2pm, he was pretty straight about it. He didn't know what's wrong and he did call VW also but they didn't help him much. So I can only expect these Mitsubishi service guys to be a bit better than the Tyota used car salesman's. =P

also, the head manager never called me today even though I was promised at 4:30pm that he will call me before he finishes today. nice.

OMG... I am sorry to hear your story Jakiman. Some dealers reveal their true face at post sales services but your experience with them is quite...... astonishing. Hope the issue is rectified soon.
BTW, if the dealer owns Audi as well, can you ask (or you may need to negotiate) their Audi service centre to take care of your car? Probably they are better than Mitsubishi since there have been engineering/design similarities between Audi and VW (shares many parts as well).

[jakiman]

That's certainly in your favour!
Good luck with it!

yeah. even the mechanic who called me today told me oil is all there. no leaks. so might be oil pump related.

[jakiman]

Alright. Some serious update!!

i JUST got a call from the service center. He said the engine is quite badily damaged internally. They are seeing quite a bit of metal shavings and bits and pieces inside the engine. So he says engine needs to be overhauled. (his words, that sounds to me like a new engine...) As the VW warranty expired only 2-3 months ago, he may take it up with VW he said.

[Leagle]

Alright. Some serious update!!

i JUST got a call from the service center. He said the engine is quite badily damaged internally. They are seeing quite a bit of metal shavings and bits and pieces inside the engine. So he says engine needs to be overhauled. (his words, that sounds to me like a new engine...) As the VW warranty expired only 2-3 months ago, he may take it up with VW he said.

Wow just caught up reading this thread. What a drama.

Jakiman, keep us posted on how it goes mate.

I must say, I am very concerned about the fact that a (relatively) late model VW (albeit just out of warranty) has apparently blown an engine. Not a comforting thought for us fellow watercooled veedubers.

I just checked my Multi Function Display which recommended the first service on my car as being almost two years away (that can't be right can it?). I think I am definitely going to service my car more frequently than recommended in the manual after reading this thread!