A/C performance poor

[Rocket36]

LOL at service advisors. I swear they must take some sort of BS course.

The difference between climate controlled ac and just ac is that the climate control regulates a temperature that you set and the fan speed to get to the temp as quickly as possible and then to maintain it - it is still ac. AC on it's own doesn't regulate the temperature at all, it just pumps out air based on the settings you set.

[PassatB6]

LOL at service advisors. I swear they must take some sort of BS course.

As I was getting a free regas I was happy to believe anything he told me.

[gregozedobe]

Also the guy at the service dept emphasised that Climate Control is not meant to blast cold air immediately but bring the temp down gradually while simple aircon systems will just blast cold air from go.

LOL at service advisors. I swear they must take some sort of BS course.

The difference between climate controlled ac and just ac is that the climate control regulates a temperature that you set and the fan speed to get to the temp as quickly as possible and then to maintain it - it is still ac. AC on it's own doesn't regulate the temperature at all, it just pumps out air based on the settings you set.

I agree with Rocket36, utter BS !! The only "gradual" thing about it is that the controller takes a couple of seconds to figure out what it needs to do to get to the nominated temperature, once it has worked that out it should be running at max until it gets down to the temperature you've requested. That's why you sometimes get the fan motor roaring its head off soon after you start the engine.

Considering some of the stories I read on here I sometimes wonder how often the service "desk jockey" is deliberately trying to do a snow job on an ignorant VW owner, or whether they are just clueless .

Given that the real explanation for many stuff-ups is simple incompetence or rushing to do a job to a price or time; rather than deliberately thought out deception; I suppose I should expect lack of ability/knowledge to be the culprit more often than the alternative.

[PassatB6]

His explanation is not really an issue to me as the vehicle was fixed without cost to me even though its out of warranty. As I suggested he can say it works by magic as far as I'm concerned as long as its fixed for free. If it subsequently fails to cool properly they will still be required to fix the problem regardless of the explanation. They weren't trying to avoid their obligations any way.