What would you do if you see this after washing your car for the first time?

[3Putt]

Looks like someone has hit it with a wool pad, and not gone over it with a foam pad.

ie. Someone who has no idea what they were doing has polished your car. A brand new car off the ship just needs a going over with a fine foam pad to remove the layer of waxy stuff they ship them in.

A wool pad will take out scratches - its amazing what they can get out, but will leave its own swirl marks. You then need to hit it with a foam pad (for a black car two - course then finer foam).

Why do i know all this - i had exact sam eproblem with my black passat from Denlo in Parramatta!

These dealers are just employing kids off the street to assault our cars with dangerous equipment! Attrocious.

[First VW]

Quick update, I got the car back yesterday, the dealer was really proud of themselves and parked my car in the show room which it sure does look very shiney. I got home and shine my 20 bucks spot light over it, buff marks everywhere. I am not happy and will demand for my money back.

[Autopia]

Quick update, I got the car back yesterday, the dealer was really proud of themselves and parked my car in the show room which it sure does look very shiney. I got home and shine my 20 bucks spot light over it, buff marks everywhere. I am not happy and will demand for my money back.

Damn man, that sucks. You think they'd take the time to look over it properly to ensure the jobs been done right.
Get stuck into them. I'd be telling them you're going to take it to a proper paint shop and getting them to fix it and sending the bill to VW.

[3Putt]

The only way to check for swirl marks is in direct sunlight, or maybe under a strong halo lamp.

Walk around and view each panel from different angles.

On a black car, you won't ever get rid of all swirls, but a good polish will always result in a very limited number, only noticeable at certain angles in direct sunlight (concentric circles around the sun's reflection in the paint).

If you see any more than this on a new car, get them to fix it.

[First VW]

Maybe I am too @nal but it's a black car so I have to be. I sent photos of the paint taken under the sun and the swirls are really obvious on the photos which I find it not acceptable and I am going overseas so I suspect this will drag on for a while.

[ClioF1]

Maybe I am too @nal but it's a black car so I have to be. I sent photos of the paint taken under the sun and the swirls are really obvious on the photos which I find it not acceptable and I am going overseas so I suspect this will drag on for a while.

Why not demand your paint protection money back and use it to get the car detailed professionally every 6 months?

You'll keep getting swirls from washing it.. its just part of life, especially with a black car.

By the way what you posted up were buffer holograms and trail marks not swirls.

[First VW]

That is what I am trying to do. Because I am overseas, I can only deal with it through emails. And now apparently the 'sales operation manager' has forwarded the photos to 'aftercare manager' and waiting for his reply. I will give it a couple of days.

[3Putt]

Oh no..... you got the paint protection! I didn't realize!

Read the fine print of the guarantee... i think it says something like - if you touch your paintwork with anything other than luke warm distilled water with a couple ml's of carwash in it, then the guarantee is void!

At least for you it looks like it was someone else who 'touched' it. Either that or they molested your paint before adding the paint protection.

YOU MUST GET YOUR MONEY BACK FOR THE PAINT PROTECTION!

Walk away from it. The paint protection basically forbids you to ever detail your car again.

Of course, you should be demanding your paintjob be fixed too. Keep taking it to them until they actually get someone who knows what they're doing to detail it the way it should have been on delivery.

After its all fixed, wack on some Meguiars Tech Wax II. Re-apply every 6-8weeks (depending if its garaged). Don't leave it that long if you use places like crystal car wash - their detergents (read solvents!) actually dissolve the wax off your paint!

[First VW]

quick update. Received an email from 'Tint a Car' manager asking me to bring the car in for rectification. I was p!ssed off with that and email the dealer's manager saying I do not wish to waste any more time and I wish for a full refund and its the dealer's responsibility to rectify the issue and not the costumer to deal with whoever they use to prepare the car.

[firefly]

Hmmm - didn't know Tint a Car did detailing?!? Probably got the lackey to do it
You're well within your rights to ask for a full refund...stick at 'em!

[First VW]

It seems like I am getting my refund back. But I guess there is still lots to do. And in the email, the lady quoted that 'You are the first customer that is unhappy with the paint protection product'. I am sure I am the only @nal customer.