DSG Problem, Car won't go into reverse

[Vexed]

Hi guys,



It seems that I'm having a rough patch with my CC. Today I was parked uphill, I noticed that the car was sluggish when I left the curb... It felt like it was on the 2nd gear not the first. Anyway, I drove for around 1 KM, then I went into a car park.

I placed the gear in Reverse, pressed on the throttle, and nothing... the car wouldn't move. I tried to put it back in D, then P then R with no luck. I had to turn the ignition off then on, then it went back to normal.



I scanned the car with VCDS when I reached home, and there was a DSG fault:



1 Fault Found:



19143 - Unexpected / Implausible Mechanical Gear Disengagement

P2711 - 004 - - Intermittent

Freeze Frame:

Fault Status: 00100100

Fault Priority: 0

Fault Frequency: 255

Reset counter: 40

Mileage: 99217 km

Time Indication: 0

Date: 2010.01.19

Time: 21:04:25





The car is a 2010 but was bought in 2011, 99000 KM on the odometer. Factory warranty has expired.

I believe it should be still covered under the statutory warranty, no?



I'm wondering what is the best way to deal with this matter with the dealership? the car was serviced with VW except for the last service, I have done it with a VW specialist.



Any help or hints are must appreciate it.



Cheers,

Vexed

[ope126]

Vexed, XXX-1.8T had a similar problem not being able to engage reverse.
Check this thread; http://www.vwwatercooled.com/forums/...vw-108023.html

When you so say Statutory Warranty, when did you purchase the car?
Generally a second hand car dealer should provide 3 or 2mths depending on which state it is sold.

[brad]

I think he means the consumer warranty as described on the ACCC website

[Vexed]

I think he means the consumer warranty as described on the ACCC website

Yes that is exactly what I meant... The car is MY 10, but was purchased from VW in February 2011...

[Vexed]

Vexed, XXX-1.8T had a similar problem not being able to engage reverse.
Check this thread; http://www.vwwatercooled.com/forums/...vw-108023.html

When you so say Statutory Warranty, when did you purchase the car?
Generally a second hand car dealer should provide 3 or 2mths depending on which state it is sold.

Thanks, I will check with XXX-1.8T and see what did he do about it.

[Vexed]

I have booked the car for inspection with my local dealership next week... Will see how it goes...
I remember that I reported this problem to them during a scheduled services a year and a half ago, when the car was still under factory warranty, after my wife complained about it... They told me there is nothing wrong with it...

[Snail Style]

Pretty sure there is a software update that addresses that issue.

[Vexed]

Pretty sure there is a software update that addresses that issue.

Interesting... I was told it has to do with the mechatronics and/or clutch...
I hope there is no physical damage in there...

[AdamD]

Interesting... I was told it has to do with the mechatronics and/or clutch...
I hope there is no physical damage in there...

It's extremely unlikely to be physical damage. The mechatronic is certainly the most common failure point, and one of its most common failure manifestations is false neutrals, although I've not seen that specific fault code before.

If it does end up being the mechatronic, don't immediately consent to paying for a full replacement. Second-hand refurbished units can be obtained that are much cheaper than new at dealer prices. But more significantly - if you mentioned the issue to your dealer whilst the car was still under warranty, then they should have made a note of it, and it could be argued that the gearbox fault is a pre-existing condition that first occurred whilst the car was under warranty. If that's accepted, any repairs should be covered under warranty.

[Umai Naa!!]

You can get an exchange Mechatronics unit through VW, and comes with an actual 12 month warranty.

With almost 100,000kms on the clock, I'd say the Mechatronics has decided that the wear and tear is outside of its parameters on occasion.

[Vexed]

It's extremely unlikely to be physical damage. The mechatronic is certainly the most common failure point, and one of its most common failure manifestations is false neutrals, although I've not seen that specific fault code before.

If it does end up being the mechatronic, don't immediately consent to paying for a full replacement. Second-hand refurbished units can be obtained that are much cheaper than new at dealer prices. But more significantly - if you mentioned the issue to your dealer whilst the car was still under warranty, then they should have made a note of it, and it could be argued that the gearbox fault is a pre-existing condition that first occurred whilst the car was under warranty. If that's accepted, any repairs should be covered under warranty.

Thanks Adam...
I remember clearly reporting this problem to them, and I remember the exact answer from the guy at the reception: "There is nothing wrong with the ****", that's when I decided to service my car with an independent specialist.
I believe I should have it documented on the receipt as well...

[Vexed]

You can get an exchange Mechatronics unit through VW, and comes with an actual 12 month warranty.

With almost 100,000kms on the clock, I'd say the Mechatronics has decided that the wear and tear is outside of its parameters on occasion.

Thanks mate, will see how it goes... I hope I wont get a $5,000 quote to fix it... I have been holding off selling this car until the MY17 CC is out... now I'm not sure if I'm going to keep it for that long...

[Umai Naa!!]

See how you go with the software update that was suggested earlier.

From experience with these sorts of things, it'll basically be a recalibration of the parameters to account for a greater degree of wear before faulting.

Before the conspiracy theorists chime in, failure rate of these boxes at the distance it's travelled is quite low.

[Vexed]

See how you go with the software update that was suggested earlier.

From experience with these sorts of things, it'll basically be a recalibration of the parameters to account for a greater degree of wear before faulting.

Before the conspiracy theorists chime in, failure rate of these boxes at the distance it's travelled is quite low.

Will do... I will send an update of the assessment results on Monday.

Many thanks.

[Vexed]

I got the diagnosis yesterday... The clutches are worn out and they need to be replaced.
I was quoted $2100 for the job, but the dealer has applied for a goodwill repair, will know the outcome in a couple of days.
I hope VWA will be kind enough to approve it since it is a pre-existing fault that should have been covered under warranty...
I asked if they are sure it is not the mechatronics unit misbehaving, I was told the unit is issuing the commands but the clutches are not responding... they also confirmed the results with Germany...