60,000km service on my Tig....... well well.....

[Creniac]

So I booked a 60,000 km service for my Tiggy some 4 weeks ago and finally got to drop it off this morning.... I was taken through the usual run down on costs etc.... approx $1,075 due to the it being the first major service etc etc, knew it was coming so no worries..... all good.

HOWEVER

I get a call at 1pm this afternoon to say....... ontop of the normal service we found the front discs and pads need replacing, the rear pads need replacing and a CV boot has sprung a leak and also needs replacing not to mention the Haldex oil as well .... now being all wear parts there is no warranty claims possible so it quickly became a $2,500 exercise!!

Hope I win something at the Melbourne Cup tomorrow!

[Sanman]

For the 60,000 I went to an independent specialist (Volkspower), something like $600 including Ha;dex. And then I had the brakes discussion, they said that it would go good until 75k or 90k (the report had the thickness remaining on all 4 in mm). I suggested that I could take it to a brakes specialist to replace the rotors and pads. They said cheerily that the 3rd party rotors were variable in quality, but themselves could access 3rd party import parts that meet or exceed original specs. Now I am yet to get to the brake replacement point, but I appreciated the straightforward conversation I had, rather than the dealership foreman ringing you up at lunchtime and saying they have to replace xxx immediately or your car won't be back that night/unsafe/cost you extra blackmail line. Had that enough with Holdens.
So in summary, get an opinion from a 3rd party specialist before spending the extra $$$

[MGV]

Good luck with the cup!

So is the Haldex a major contributor to the cost - comparing 60K service to 30K service? Is that at a dealer or independent?

I'm trying to get mine booked in for that major service too, though with getting an engine transplant at 60000, i have let the other service items slide through to almost 73000 now... Oil & filter are good, i did them at 65K. Brake pads are ok, but getting down a little bit i suppose... Not sure about rotors... Fairly certain i need a pollen filter! Brake fluid done at 30k, so i suppose that's due again...

Was kind of hoping it wouldn't be $1000, let alone 2 & a half K!

[tigger73]

And you guys are lucky you don't have a DSG otherwise you'd also but up for ~$600+ (dealer price) for new DSG oil.

[Umai Naa!!]

Haldex service is only about $100 for the oil, plus a small amount of labour. So no, I don't believe it has a huge impact on the price.

[ido09s]

I am so glad i am a mechanic as i have just clocked up 47,000klms in my Tiguan.

First thing i demand when dropping my car off is that under no circumstances is anything to be done to the car without calling me first and if any optional work is done i will not be paying for it, i make them put it on my paperwork and make them sign for it. They make me sign for it so why shouldnt they sign to acknowledge my requests, they learn pretty quickly when you make someone responsible for it

[irossiter]

Never let them replace so many expensive items, particularly when it has only done 60,000km. Unless you drive he Tiguan like it's a GTI I can't see how it needs all of those brake components replaced. They will always give you the line about it not being covered under the warranty.
I'd suggest taking the car from them. Let them do the service but refuse to let them put all of the brake items on and get a 3rd party to look at them, particularly a VW independent specialist.
I hope it's not Camberwell VW as they are very well known for ripping people off. For a start their standard servicing costs were always 20-30% higher than my local dealer in Geelong.
Camberwell tried to tell my father that he needed new tyres on his GTI at its 12 month service ( he had done 4,000km in that time!!).
They called him saying "just a courtesy call to let you know we have replaced all four tyres due to uneven wear and we got the price down to $1000 for the four." WTF!!!!!! They said the wheel alignment was out! They quickly put his old tyres back on after I went down there and demanded to see his old tyres that were like new!! Had them looked at by a tyre specialist who said we should complain to VW. I did and never heard back from them.
Also a friend was told his Eos needed new tyres after 8,000km for the same reason. He called me and again I "visited" the service dept at Camberwell and told them to put the old ones back on. Complained again to VW and no response.
I cannot see how your discs need replacing as well as pads. Yes, European cars have softer discs and pads but discs worn out already???
My guys at Geelong have been fantastic. Always so polite, free ride to work and back to the dealer when the car is ready. Very good with warranty claims. I obviously don't drive my GTI's hard enough because I didn't need ANY pads or discs replaced after 67,000km in the first car then 59,000km in the 2nd!
I think particularly if your car has run out of its warranty go to an independent specialist or find a great dealer like mine in Geelong. I hate to think how many elderly customers Camberwell rip off. I think that would be a reason why VW now offer fixed price servicing. Then the dealers will make money by replacing parts prematurely.

[antihero3000]

I
First thing i demand when dropping my car off is that under no circumstances is anything to be done to the car without calling me first and if any optional work is done i will not be paying for it

^^ this.

[nat225]

The tiguan is 200kg or so heavier than mk6 gti. Brake pads / disc do wear out quicker in a heavier car.

There are many quality aftermarket rotors and pads costing less than oem ones. Some even dust less!

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[Lucas_R]

Dont forget you will wear out your brakes much more quickly in a automatic/DSG vehicle, rather than in a manual transmission-ed vehicle.

[nat225]

Automatic torque converter yes. DSG actually no, it slows down the car like manual as it downshifts to lower gear.

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[brad]

Most dealerships will be extremely conservative when it comes to brake replacement recommendations. If they think you won't get to the next service then they'll recommend replacement. I can see their point but it adds a lot of expense to the customer that might easily get another 10,000km of usage out of the pads.

On my 125,000km Octavia that is fatter than a GTI but lighter than a Tiguan the brakes are F6mm & R4mm. I can't quite see how they could wear at twice the rate so I'm assuming the dealer is getting greedy.

Aftermarket dustless pads & higher quality rotors FTW!

[irossiter]

Didn't know the Tiguan is that much heavier than a GTI. Would definitely wear the brakes faster then.
I can't see how an automatic car (DSG included) would wear brakes faster. The DSG certainly slows the car with the gearbox.

[Tiggy1]

Just had my 45k service and my brakes still had 90% left on the front and 60% on the rear, which was a pleasant surprise - although seems odd that rears more worn than front?!

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[Tiggy1]

And you guys are lucky you don't have a DSG otherwise you'd also but up for ~$600+ (dealer price) for new DSG oil.

Say whaaaaat?!
Have to save up for next (60k) service I think

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