Huge vibrations in tiguan!! Help!!

[mfl]

Damn,
I was about to order a set and thought I would do another search on the forum.
Sorry to hear about your experiences, but thanks for posting, as you may have saved me a lot of problems

- Michael

[Tigger]

Hey guys!

After all these weeks, I stil have not got my money back!!!


Now he wants me to come back so he can "cut the bolts down a few mms...." Can you beleive this!!??

I am so tempted to post the name of the tyre shop again so you can all see who not to go to. (but I know that wouldnt be in the spirit of this site)

Well, today is another day. I will go back again, and remind him firmly that the whole thing has been crap, and I want the money back now. He has had the wheels and tyres now for the last few weeks anyway. I have not even been using them since the issues started.

Ah...life!

[Glennb]

Time to mention the ACCC and their legal obligations.

[team_v]

Man that is a horrible bit of luck.
I would suggest that you look into ACCC or Fair Trading.

I would be after my money back, not having some guy cut the bolts down, which doesn't sound like it would be asuitable remedy or safe.

[Tigger]

wow...now the guys has gone on a weeks holiday!

Apparantly "no one else can authorise a refund in his absence!!"

[Glennb]

you're being taken for a ride mate.
Go see the manager of the business and tell him you will lodge a formal complaint with the ACCC if you don't get your money back on the spot.
And don't let them touch you car/wheels ever again either.

cut and paste from ACCC website

Your statutory rights
Every time you purchase goods and services, you are entering into a contract with the seller. The Trade Practices Act implies certain promises into all consumer contracts that you make, which are often referred to as your 'statutory rights'. They could also be referred to as implied warranties and conditions.

Statutory rights are your rights by law and cannot be refused, changed or limited by the seller.

There are two type of statutory rights—statutory conditions and statutory warranties. For most consumers, the difference between conditions and warranties only becomes important when a decision is being made about the appropriate remedy if something goes wrong.

You will find more about remedies (such as repairs, exchanges and refunds) in this section.

Statutory conditions are the essential terms of a contract—they 'make or break' the deal. If a statutory condition is breached, you may be entitled to a refund.
Statutory warranties are also important, but they are not regarded by law as essential terms of the contract. Breaking a statutory warranty may, however, give rise to other remedies.

Statutory conditions (goods)
The Trade Practices Act implies the following statutory conditions into consumer contracts:

The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase. The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.

And most importantly, link to what you can do about it Resolving Problems Linkage

Print some or all of this off, or print the publications off at the bottom of the link above and wave it at the manager.

[tanehy]

I think you should post the name of the tyre shop to prevent other people from similar problems!

[team_v]

you're being taken for a ride mate.
Go see the manager of the business and tell him you will lodge a formal complaint with the ACCC if you don't get your money back on the spot.
And don't let them touch you car/wheels ever again either.

cut and paste from ACCC website




And most importantly, link to what you can do about it Resolving Problems Linkage

Print some or all of this off, or print the publications off at the bottom of the link above and wave it at the manager.

Do this!
Make sure you let them know you will go ahead with it if you do not get your moeny back immediately.

It's not your fault that he "went on holiday" in order to avoid your refund claim for dodgy products.

[Tigger]

Thanks again all.

yep I have tried to be more than reasonable throughout all of this. I spoke with him today (as he got back from holiday early). He said he will refund or excahnge the wheels...now...no problem. (as he will get a refund from the wheels place)
BUT....He will not refund the tyres, because he cant get his money back from the tyre suppliers as they have been "used".

I replied: "not my problem. Try getting your wheel place to compensate you etc...again though...not my problem."

He has asked me to see if there are any other 18" wheels in all the catalougues etc. I cant find onbe that I like that he can get in for the Tig.

So back to square one, he wont budge on the refund because he will be out of pocket for the tyres.

I will follow the suggestions you have all offered thanks.

Hey (moderaters) Is it appropriate to post the name of the retailer on our site to let you all know who to avoid? I dont usually go for the bad-mouthing tack, but not sure this time. thanks

[Transporter]

Thanks again all.
Hey (moderators) Is it appropriate to post the name of the retailer on our site to let you all know who to avoid? I dont usually go for the bad-mouthing tack, but not sure this time. thanks

I wouldn't recommend that. You can always send multiple PM's to many members at once.

[Tigger]

Yep thanks Transporter.

I get the point. I dont want to turn this forum into a "bagging"site.

If anyone wants to know the details, just PM me.

Thanks

[Tigger]

Wow...wonder of wonders....I got my money back this week!

He was less than happy, and did it grudgingly...still making out like it was a huge problem for him!

He seems to throw his frustration on me, as if I caused it!

Anyway, back to square one...

Also, I have seen a golf wagen with these wheels on. 18" too. I spoke to the tyre shop that fitted these to see if they have had any issues, and all ok. That place reckons that the issue may have something to do with the Tig being 4WD as opposed to the FWD golf. They also used the oriiginal golf bolts, instead of the ones I was supplied with my Advanti wheels.

Any thoughts?

[team_v]

Wow...wonder of wonders....I got my money back this week!

He was less than happy, and did it grudgingly...still making out like it was a huge problem for him!

He seems to throw his frustration on me, as if I caused it!

Anyway, back to square one...

Also, I have seen a golf wagen with these wheels on. 18" too. I spoke to the tyre shop that fitted these to see if they have had any issues, and all ok. That place reckons that the issue may have something to do with the Tig being 4WD as opposed to the FWD golf. They also used the oriiginal golf bolts, instead of the ones I was supplied with my Advanti wheels.

Any thoughts?

To be honest, it shouldn't matter about the 4Mo or FWD.
I wouldn't chance it going with a non euro spec'd wheel now.

The original bolts may have been a better match and may have been set to the specific torque setting.


Let us know what you end up doing.

[Transporter]

Wow...wonder of wonders....I got my money back this week!

He was less than happy, and did it grudgingly...still making out like it was a huge problem for him!

He seems to throw his frustration on me, as if I caused it!

Anyway, back to square one...

Also, I have seen a golf wagen with these wheels on. 18" too. I spoke to the tyre shop that fitted these to see if they have had any issues, and all ok. That place reckons that the issue may have something to do with the Tig being 4WD as opposed to the FWD golf. They also used the oriiginal golf bolts, instead of the ones I was supplied with my Advanti wheels.

Any thoughts?

I'm glad that you get your money back, mate.
The engineering report that they got for your rims was spot on, exactly what I suspected. There is no problem with Tiguan being AWD and Golf FWD. The rims were faulty.

[Tigger]

Yep thanks guys.

Out of interest, I tried the original VW bolts with the Advanti wheels, but the holes in the wheels were too narrow for our VVW bolts to fit through...hence the use of the non genuine ones. I can only suggest to anyone else, that if you change wheels, try and get ones that can allow for the use of the genuine bolts.

Has anyone else with aftermarket wheels kept the VW bolts, or have you used the ones from the new wheel maker??