Traffic Jam Assist

[subbi]

The whole thing is a classic exercise in appalling customer relations from the masters of appalling customer relations.

My MY17 R-Line arrived in April. It had ALG enabled when it arrived. Just needed to be turned on via a selection in the MMI. No programming required. It works well. Keeps the car centred nicely in the lane, no bouncing off the extremities like Lane Assist does. This works above 60 KM/H. When combined with the Adaptive Cruise it makes for effortless freeway driving.

ALG uses the same system, and importantly the same road markings, that TJA uses. To say that Australian roads aren't good enough for TJA but ok for ALG is frankly ridiculous. Add this to the fact that Skoda's, with exactly the same hardware, have TJA activated and it makes their position even more silly. The fact that ALG is no longer available on vehicles being delivered now, and forthcoming MY18 vehicles, proves that it is a conscious decision made by VW Australia to not have this capability. The fact that mine has it is probably a programming oversight in one of the earlier deliveries.

I suspect, in fact I'm certain, the issue here is not roads, hardware or software. The reason is purely commercial.

The Tiguan is selling faster than the dealers can get them. VW Australia have no incentive to activate anything extra on cars that are already selling well. They can hold over these capabilities till MY18.5 or MY19 as a new capability not previously available. Of course the roads will still be the same standard.

The whole VAG group in Australia are unmitigated arseholes.


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Hold on, wasn't there another thread, where a person has got a MY18 build and has ALG activated? He also mentioned that VW dealer had mentioned that TJA is available on MY18. Where did you hear that MY 18 is not getting ALG or TJA? MY 17.. Yes VW is not doing right by them, but not very sure on the MY 18 bit.

Check out the first response here.
Tiguan MY18 Updates / Spec Changes

[Ozsko]

Read post #90.

[IsDon]

Hold on, wasn't there another thread, where a person has got a MY18 build and has ALG activated? He also mentioned that VW dealer had mentioned that TJA is available on MY18. Where did you hear that MY 18 is not getting ALG or TJA? MY 17.. Yes VW is not doing right by them, but not very sure on the MY 18 bit.

Check out the first response here.
Tiguan MY18 Updates / Spec Changes

Just what people are being told mate.

VAG have history in this area. Releasing glossy brochures and press releases with supposed specs for new model runs only to disappoint customers when the vehicles are actually delivered.

A couple of years back, buyers of Q7s were told in glossy brochures, websites, configurators and the motoring press that their ordered, but yet to be delivered, vehicles would have CarPlay/Android Auto functionality. When the Q7s were delivered guess what? No CarPlay!

Imagine how p1ssed off those owners were. Nothing but a shrug of the shoulders from Audi Australia. Despite the promises made to owners, and the fact that vehicles in overseas markets had this functionality they steadfastly refused to acknowledge that it was available. To make matters worse, a subsequent upgrade in the next model run had this upgrade with identical hardware but despite their broken promises they still refuse to retrospectively fix what was promised.

Buying a VAG vehicle is a bit like buying a pig in a bag. You never know what you'll get until the car is actually delivered. That's just the way VAG does business. Dishonest cretins.

[NZ_GolfR]

I only just got the chance to email the service manager at my dealer yesterday and found that he is away until tomorrow so I will let you know what he says about getting TJA activated on my car.

I have to say though reading some of the recent comments it sounds like a few of you really dislike/distrust VW which makes me wonder why, if you felt that way, you would buy another VW. I get that it is frustrating that VW customer service is giving some mixed answers but I think it probably comes down to the fact they just don't know. The excuse of the condition of Australian roads may have been the original reason that VW Group cars didn't come with that enabled where it was in Europe but if new models are now coming with it enabled customer service may not be aware of this and aren't going to give out information if they don't know for certain as that would get them in plenty of trouble I imagine.

I haven't ever dealt with VW Customer service over here, if they are anything like customer services for any other industry I have dealt with then I wouldn't trust them to have any of the latest technical information. If I ever have any issue I just go back to the dealer I purchased it from and either spoken to the Sales Manager I dealt with or the Service Manager and they have always helped out. I find speaking to the ones that have daily hands on experience with the cars will give you much better information. Have any of you guys spoken to the Service Managers at your dealers to see if there are any software updates available for your cars?

If this is just a software update as it sees then I would imagine once fully released they would load this when customers cars are next in for service like the do with any other software enhancement or fix. If the Tiguan is as popular as they seem to be and with so many sales they are struggling to meet demands then they may not want to publicly announce this new, reasonably major, enhancement to try and prevent an influx of cars coming into dealers just to have it done (which would cost either the dealer or VW for the time) rather than waiting for their next service.

Of course I could be all wrong and VW Australia could just be a bunch of b4stards and dishonest cretins

[Ozsko]

Unfortunately you can't argue with a brick wall and VWA have that reputation when it comes to stuff of this nature. BTW having worked in and around service departments a large part of my working life I fail to see why a service advisor could not arrange to have a simple software issue dealt with. Fair enough he or she may not be familiar with it but that's why service departments have access to technical help desks that us ordinary plebs cannot access.

[IsDon]

Traffic Jam Assist

I only just got the chance to email the service manager at my dealer yesterday and found that he is away until tomorrow so I will let you know what he says about getting TJA activated on my car.

I have to say though reading some of the recent comments it sounds like a few of you really dislike/distrust VW which makes me wonder why, if you felt that way, you would buy another VW. I get that it is frustrating that VW customer service is giving some mixed answers but I think it probably comes down to the fact they just don't know. The excuse of the condition of Australian roads may have been the original reason that VW Group cars didn't come with that enabled where it was in Europe but if new models are now coming with it enabled customer service may not be aware of this and aren't going to give out information if they don't know for certain as that would get them in plenty of trouble I imagine.

I haven't ever dealt with VW Customer service over here, if they are anything like customer services for any other industry I have dealt with then I wouldn't trust them to have any of the latest technical information. If I ever have any issue I just go back to the dealer I purchased it from and either spoken to the Sales Manager I dealt with or the Service Manager and they have always helped out. I find speaking to the ones that have daily hands on experience with the cars will give you much better information. Have any of you guys spoken to the Service Managers at your dealers to see if there are any software updates available for your cars?

If this is just a software update as it sees then I would imagine once fully released they would load this when customers cars are next in for service like the do with any other software enhancement or fix. If the Tiguan is as popular as they seem to be and with so many sales they are struggling to meet demands then they may not want to publicly announce this new, reasonably major, enhancement to try and prevent an influx of cars coming into dealers just to have it done (which would cost either the dealer or VW for the time) rather than waiting for their next service.

Of course I could be all wrong and VW Australia could just be a bunch of b4stards and dishonest cretins

Don't get me wrong, I don't know what VAG customer service is in other markets, it may be quite different to here in Australia. Certainly some of your past posts regarding your experiences in NZ it seems this cretinous approach to customer service doesn't exist there. In Australia they are undoubtedly a pack of unhelpful arseholes.

Maybe there is some light on the horizon, for Audi at least. If you can decipher all the corporate nonsense jargon spoken by the new head of Audi Australia (why do these corporate oxygen thieves talk this way in press releases, it just makes them look like out of touch tools). Have a read here. https://www.carsales.com.au/editoria...ys-audi-108336

At least he acknowledges Audi can do a lot better for its customers in Australia. Let's hope so. Now to lop the heads of the cretins in VWA HQ and we might see some changes.

[Ozsko]

To add to what Isdon has said my observation is that German corporations all have this type of attitude, our way or the highway. I have encountered it in other fields as well and other vehicle manufacturers and our thinking is directly opposite to theirs. The German corporate mentality definitely sees everything as black or white, there are no shades of grey, maybe I am being unfair but that is my experience. I also got the feeling that the CS people at the other end of the phone took some pleasure in defiantly refusing to discuss TJA at any level.

[sharp]

I have ordered an obdeleven tool so if I don't manage to get the car scanned before it arrives I will do so one I get the tool


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Great news

[NZ_GolfR]

Car is booked to go into the dealers on Friday. They are looking at a few errors I have been getting regarding Side Assist, Lane Assist, Rear Traffic and Front Assist not available as well as TPMS intermittently dropping off then reconnecting and defaulting to Fully Loaded settings. I am not sure about the TJA yet as I need to wait until the Service Manager is back tomorrow but if the update is available they should load it.

I am going to turn off the coding that I have done before I take it in. I'll then scan the car after and post up the details.


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[GabrielT]

Apparently TJA is introduced feature on the Arteon for Australia. Would like to see what excuse they give this time around. Was told that the road conditions here is different therefore they don't have plans to introduce that feature for the existing models.

[Eyes24]

Apparently TJA is introduced feature on the Arteon for Australia. Would like to see what excuse they give this time around. Was told that the road conditions here is different therefore they don't have plans to introduce that feature for the existing models.

Nice [emoji23]


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[Ozsko]

Apparently TJA is introduced feature on the Arteon for Australia. Would like to see what excuse they give this time around. Was told that the road conditions here is different therefore they don't have plans to introduce that feature for the existing models.

HUH??????????????????????????????????????????????? ????????????? Shakes head and walks away.

[GabrielT]

Volkswagen Australia

[Ozsko]

Volkswagen Australia

No thanks, too expensive for what it is.

[gorey]

I think GabrielT sent the link as it clearly mentions that the Arteon has TJA in VW Australia's own marketing materiel. Kinda contradicts what the not suitable for Australian roads stance from VW.


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