Vehicle damage pre-delivery / delivery inspections

[Eyes24]

Yeah I have read all the posts on the Whirlpool forum and wondered if the all Australian VW dealers are crap or if that was just the place to complain. My dealer over here has been great to deal with, even replying to my emails when she was on her Christmas holidays (oh the joys of smartphones, there is no escaping work.) If I was treated like some of those people have been complaining about I would just take by business to one of the 2 other VW dealers here in Auckland.

The guy who l dealt with has been great.
Brighton Victoria Melbourne


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[IsDon]

162TSI scratched in transit.

Maybe this needs a thread all of its own. A list of dealers giving you the run around, verses those that actually treat you like a customer. Possibly with an overall rating out of ten. What do you think?


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[rees]

Possible paint defect on brand new Tiguan - Habanero Orange

Hi all,
Apologies if this topic has already been addressed - I couldn't find any threads.

I've just purchased a new Tiguan 162TSI in Habanero Orange Metallic. I love the colour, but was disappointed to discover some possible paint defects the next day.

These small bubble-like spots cover the majority of the car with the exception of the bonnet and tailgate. I didn't see these when I did the initial dealership inspection as it was done in showroom conditions - but they are definitely visible in direct sunlight.

I'm confident the dealership will do the right thing once they take a look at it, but I'm curious if anyone else has had this issue and what their experience was with having it resolved. I'd appreciate any tips just in case I'm given the run around.

Grateful if there are any users with experience in paintwork to provide any insight on the embedded images below.

For anyone else waiting on their new Tiguan - for the love of dubs, insist on looking at your new car outside in the sun (unless it's raining obviously). Don't sign off on it until you're satisfied with everything.

I'll be sure to update this as it progresses. Thanks in advance

[Mac135]

Picked up our habanero on Friday. It's my wife's car so while she did the delivery I went over the car almost inch by inch. I found one minute blemish on the lower valance under the tailgate it looks like some had settled on the paint work momentarily before falling/off being removed. It will be fixed up at first service.

i have seen nothing though like you show in the photos. You would have to say without any further explanation that they look likes flaws in the finish.

i think your advice is good about taking the time to carefully look at the car. It's too easy/tempting to send time during the delivery focusing on things you can do at home- pairing phones/setting up car play etc.

hope the issue gets sorted quickly.

[REXman]

Forgive my ignorance, but can you confirm these marks are below the clear layer ? As in do you think these marks will buff off or a respray needed?

Either way I think you should be fine. Dealer will have to fix your new baby.


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[rees]

Possible paint defect on brand new Tiguan - Habanero Orange

Picked up our habanero on Friday. It's my wife's car so while she did the delivery I went over the car almost inch by inch. I found one minute blemish on the lower valance under the tailgate it looks like some had settled on the paint work momentarily before falling/off being removed. It will be fixed up at first service.

i have seen nothing though like you show in the photos. You would have to say without any further explanation that they look likes flaws in the finish.

i think your advice is good about taking the time to carefully look at the car. It's too easy/tempting to send time during the delivery focusing on things you can do at home- pairing phones/setting up car play etc.

hope the issue gets sorted quickly.

Absolutely! It's amazing how well things can be hidden with showroom lighting so you really have to go over it carefully.

I'm no expert, but I'm hoping it's a relatively straight forward and quick process (done properly), but I suppose worst case scenario they may need it for a few weeks.

I've seen some other people with similar issues on other cars, and the dealer stuffed them around by going over the car with a clay bar, only to have the spots remain or return. Some resulted in a full respray.


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[rees]

Possible paint defect on brand new Tiguan - Habanero Orange

Forgive my ignorance, but can you confirm these marks are below the clear layer ? As in do you think these marks will buff off or a respray needed?

Either way I think you should be fine. Dealer will have to fix your new baby.


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I can't say with absolute certainty that it's below the clear layer, but I've looked at it through a macro lens and a magnifying glass and I can definitely see dust or some kind of shaving in some places. To me it looks to be between layers.

I'm a bit hesitant to try and buff it myself, and will leave it to them just in case. Other cases I've seen on other cars were fixed with a clay bar, others needed a full respray.

Hoping to have a better understanding of it once they have it properly assessed.


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[jtan9695]

The Tiguan i picked up yesterday had the same issue with the white r line above.

Its just around 2mm looks like chipped (white coloured) not realy visible unless i really look for it

Wonder if i should bring this up with the dealer?

[tigger73]

The Tiguan i picked up yesterday had the same issue with the white r line above.

Its just around 2mm looks like chipped (white coloured) not realy visible unless i really look for it

Wonder if i should bring this up with the dealer?

Yes - better that the dealer fixes it rather than you pay for it to get fixed later.

[jtan9695]

Would a chip like that causes rust?

[Eyes24]

Vehicle damage pre-delivery / delivery inspections

Would a chip like that causes rust?

If it down to the metal, then yes


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[jtan9695]

Hopefully its not down to the body.

It is only showing the white part which i guess it means its just the layer below the paint.

The white tiguan from above was what it looked like if it went down deep to the body i think

[Chocolate_Bear]

You can get full sized front euro plates in NSW that perfectly fit the dimensions of the front bracket 520X110 front and back. Have a look here
https://www.myplates.com.au/products...t-brochure.pdf

Hi there. Just wondering if the traditional premium plates would be an issue or if it fits perfectly?


Tiguan 162tsi rline (May 2017) - NSW, Northern Beaches

[IsDon]

No. Traditional premium plates are too small.


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[Chocolate_Bear]

No. Traditional premium plates are too small.


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So seems like euro plates is the only option then ...


Tiguan 162tsi rline (May 2017) - NSW, Northern Beaches