I have ordered/received my New Tiguan

[Adrian_R]

Are you saying that it's a 10 month firm? I got told this by my dealer and also got this confirmed by a reputable source at head office. I honestly hope you get it soon, as the time lines they are quoting are obscene

I ordered my R line may 2021 and was told it would be here in six months....Since then i think they have revised my delivery date about six times and is currently expected in October 2022.

Vwcorrerog your information sounds more correct to me going off my experience but in saying that good luck to you Adrian if you can get it in 10 months.

Well.. 3 separate dealers said it's showing Feb/March date for orders placed now. I can only go on their word, and some others on a Tiguan R Facebook group seem to have similar times given.

See what happens, my name is down for an earlier delivery if possible, due to cancellation etc. I'm not in a super hurry, so I've resigned myself to the fact it arrives when it arrives... hopefully <12 months.

[nermal]

Well.. 3 separate dealers said it's showing Feb/March date for orders placed now. I can only go on their word, and some others on a Tiguan R Facebook group seem to have similar times given.

See what happens, my name is down for an earlier delivery if possible, due to cancellation etc. I'm not in a super hurry, so I've resigned myself to the fact it arrives when it arrives... hopefully <12 months.

Are the long delays for all new Tiguans? Or specific models (ie. Tiguan R)?

[VR28LT]

test drove a Golf R and Tiguan R back to back today... left with a deposit down on a Tiguan R that is due to arrive in November . Totally different animal to my 162 R Line

[Vwcorrerog]

test drove a Golf R and Tiguan R back to back today... left with a deposit down on a Tiguan R that is due to arrive in November . Totally different animal to my 162 R Line

I've owned my tiguan R for about a month now. You'll be very happy with it!

[1stTiggie]

This will be my first VW (if it ever arrives) - I had been looking forward to experiencing what the hype is about with the Tiguan - but this saga, which still has some time to run, has left a rather sour taste. I appreciate that others may have had a different journey & would like to understand why that might be… these are my observations & experience thus far:


Volkswagen appears to be over promising & under delivering on their stated delivery timelines.


Whilst the dealership salesperson is likely not ranked in the top echelon of trustworthy soles by some, there may be a ‘garbage in – garbage out’ factor happening with the current quoted/ projected delivery times/ straight answers… the actual source/s of the issues & muddying of the waters may be found much further up upstream.


A dealer (who I won’t further identify for obvious reasons), revealed that VW are rated last in the accuracy & timeliness in the ‘communication’ stakes within the multiple marques the group deals with – apparently it can take months from when they place an order before any acknowledgement/ confirmation is received back… & that tone continues as time goes on re receiving updates. After expressing my observations as outlined here, a general affirmation was the response.


The official VW Australia Configurator web page appears to be routinely providing ‘very optimistic’ delivery estimates. My order was placed in early December ’21 – at the time that site was advising May ’22 (5.5 months). The selling dealer advised some time later that the ETA would be July ’22 (7.5 months), a 35%+ discrepancy. Given the German reputation for accuracy, that degree of error was quite surprising - hopefully just an anomaly I thought at the time… sadly much worse was to come.


I have since received several incremental delivery-date estimate updates – however, the most recent... received a week or so ago - in a single stroke & without any explanation, added another 7 months & brought my expected wait time to around 15 months… a doubling of my initial advice time & an almost trebling of the time projected on the website at the time I placed my order.


On the same day as I received each of those revisions I went back to the site & re-entered my build details… & the delivery date estimates were more ‘optimistic’ each time when compared to my updated advices. According to the site a week ago, the same vehicle ordered then should be available to drive off the dealer’s forecourt in March ’23, (around a 10 month delay), in fact only a few weeks after my most recently received projected delivery date. As mine was ordered over 5 months earlier, that makes a circa 70% discrepancy.


That rather concerning pattern of the site routinely supplying us consumers with what could be described by some as ‘deceptive or misleading information’ - might be something the ACCC or Fair Trading would be interested in looking at.



Are there shipments of the Tiguan arriving/scheduled to arrive in Australia weekly/fortnightly as the various projected dates appear to be intimating?


Have others recently received a revised date blowout of the same sorts of magnitude as above & if so, any explanation as to why such a massive hit?


In recent times, what sorts of times have members waited before actually receiving their vehicle, or have been advised they will be waiting from their dealers?


When is the next facelift due?

[nermal]

This will be my first VW (if it ever arrives) - I had been looking forward to experiencing what the hype is about with the Tiguan - but this saga, which still has some time to run, has left a rather sour taste. I appreciate that others may have had a different journey & would like to understand why that might be… these are my observations & experience thus far:


Volkswagen appears to be over promising & under delivering on their stated delivery timelines.

What kind of Tiguan have you ordered? I'm currently left in limbo after discovering the car I've been "tracking" doesn't actually exist - 147TDI Allspace R-Line with sound and sunroof, and one of 3 (non-white) paint options.

Yeah, I think it may be a symptom of a sales culture at the branch and/or corporate level... I was honestly surprised when given our original timeline of a couple of months, but I think that was just to get us on the hook. It's really not needed and just erodes credibility and trust - (IMO) it's better to under-promise and over-deliver, or at least be a straight-shooter.

[BeigeJet]

What kind of Tiguan have you ordered? I'm currently left in limbo after discovering the car I've been "tracking" doesn't actually exist - 147TDI Allspace R-Line with sound and sunroof, and one of 3 (non-white) paint options.
.

You mean one like this?

Vehicles in Stock | Volkswagen Australia

There are currently as at 9.43am today 6 non white 147TDI R Line Allspace listed on Volkswagen's Australian stock search.

[BeigeJet]

This will be my first VW (if it ever arrives) -
Are there shipments of the Tiguan arriving/scheduled to arrive in Australia weekly/fortnightly as the various projected dates appear to be intimating?


Have others recently received a revised date blowout of the same sorts of magnitude as above & if so, any explanation as to why such a massive hit?

Sorry to hear your pain but the vast majority of brands are having similar delays with new vehicles.

I don't think the ACCC would be interested in assisting either as they haven't been really awoken from their hibernation for years,

The big issue in Europe is the ongoing supply chain issues from COVID and now the conflict in the Ukraine.

I understand that some of the Tiguan wiring looms are pre assembled in the Ukraine while a good amount of fittings come from Poland, the Czech Republic and Hungary. My 147TDI Tiguan was built in May 2021 and I can see the made in XXX on alot of the fittings throughout the car. As an example the Matrix LED headlight assemblies are made in Czech Republic

All of these nations are reliant on other EU nations for materials and energy and the main gas supply from Russia has or is being interrupted.

I looked on the UK VW website site and it's indicating delays of 15 months! And the UK is only 500+ km from Germany!

I was lucky to find an unallocated vehicle on the VW Aust stock search page on their website.

As a guide my vehicle landed in Australia the 1st week of Sept 2021 well before the Ukraine Russia conflict. When I paid my deposit in the last week of Oct (vehicle sitting in an Altona holding yard awaiting shipment to the assigned dealership) it look VW Aust and or the transporter (Prixcar) almost 2 weeks to get it to the dealership. Admittedly the dealer was a regional dealer in the far corner of VIC.

From time of deposit payment to receiving the car was 4 weeks so I cannot complain in the slightest, I even paid additional to have it delivered to our door in Melbourne.

If possible try to be patient as the vehicle will be well worth the wait. If anything any revisions to specs will be incorporated into the build (assuming VW don't do what BMW have reportedly been doing and deleting some semi conductor heavy spec equipment).

Happy motoring,

[nermal]

You mean one like this?

Vehicles in Stock | Volkswagen Australia

There are currently as at 9.43am today 6 non white 147TDI R Line Allspace listed on Volkswagen's Australian stock search.

Ok... time to call the dealer. There are even a couple there that are less than what I ordered for.

Thanks for this =) I didn't even think to check that site. I guess it doesn't matter that I'm in Qld, right?

[BeigeJet]

I guess it doesn't matter that I'm in Qld, right?

Unfortunately it's a sellers market for the next couple of years.

A sale is a sale BUT they may ask for a higher price for transport from another state.

OR if you have the time fly to the respective destination and drive home

[nermal]

Unfortunately it's a sellers market for the next couple of years.

A sale is a sale BUT they may ask for a higher price for transport from another state.

OR if you have the time fly to the respective destination and drive home

Right, that may be an option.

It's crickets from the dealer atm... hopefully they get onboard and can organise one of these cars at the lower price. Otherwise, it might be time to cancel the contract and buy interstate (wasn't a large deposit).

[Mattywood85]

This website might help some of you with the ETA of our cars. I am not sure how accurate it is but you know something is better than nothing…Delivery Date Estimates

[1stTiggie]

Thanks for your thoughts BeigeJet, & for providing those insights as to where some of the various componentry is sourced & the lag times once the vehicle hits our shores, very interesting.

According to the site Mattywood85 has provided a link to, VW has the 4^th longest wait time of the 26 brands sold in Australia.

The local dwell time, combined with those from factory to dock, the sea voyage to our shores etc, further ads to my suspicion about the delivery date advice being provided locally.
The late notice advice I received, 4.5 months in to what was to be a 7.5 month delivery time meant that it was given well after I was anticipating my vehicle to have appeared at the end of the production line, before I was advised about the quantum leap of a further 7 month delay – which means it is still currently just a twinkle in the eye… as recently as a few weeks earlier there was only in total about a month’s adjustment from the first delivery advice received.

From the latest advice I have received, the UK website information you cited appears to be far more honest & accurate than what we are being fed here. It seems clear that someone somewhere is/should be acutely aware the dates being given here aren’t going to be met, many months before we are told. Mushrooms anyone?
Hopefully, when my vehicle eventually arrives, it will be up-specced to the current standard… I’ll be underwhelmed if they attempt to de-spec it in any way from what I ordered after making me wait (as it currently stands) some 15 months - multiples of what was indicated when the order was placed.

[1stTiggie]

Mattywood85 Thanks for going to the trouble of providing the link to that site/graph. It’s indicating that the wait times were fairly stable up until Q1 of ’21 when they suddenly doubled & have been on a fairly solid upward trend since. I’m guessing that was the when the impacts of the semi-conductor shortages, lockdowns & supply chain complications began to bite.
I am curious as to where they’re deriving their data, though I can only comment on the specific periods I looked at the VW configurator site & my advice dates to compare to that graph, there appears to be little correlation with my actual advice.


My key specific comparisons are [configurator / graph / advice]:

o early Dec’21 when I placed my order (approx. 165 days /180 days / 235 days)

o end March ’22: approx. - days / 225 days / 265 days


approximately 5 weeks later… no change to advice – still humming along

o early May ’22: approx. - days / 230 days / 265 days


& then, just 3 weeks later

o mid May ’22: approx. 300 days / 240 days / 465 days)

That is a quantum leap of some 200 days additional wait in just 3 weeks… that has not yet been reflected in either the configurator or the graph… it is however my most recently advised reality.

[1stTiggie]

Mattywood85 Thanks for going to the trouble of providing the link to that site/graph. It’s indicating that the wait times were fairly stable up until Q1 of ’21 when they suddenly doubled & have been on a fairly solid upward trend since. I’m guessing that was the when the impacts of the semi-conductor shortages, lockdowns & supply chain complications began to bite.
I am curious as to where they’re deriving their data, though I can only comment on the specific periods I looked at the VW configurator site & my advice dates to compare to that graph, there appears to be little correlation with my actual advice.


My key specific comparisons are [configurator / graph / advice]:

o early Dec’21 when I placed my order (approx. 165 days /180 days / 235 days)

o end March ’22: approx. - days / 225 days / 265 days


approximately 5 weeks later… no change to advice – still humming along

o early May ’22: approx. - days / 230 days / 265 days


& then, just 3 weeks later

o mid May ’22: approx. 300 days / 240 days / 465 days)

That is a quantum leap of some 200 days additional wait in just 3 weeks… that has not yet been reflected in either the configurator or the graph… it is however my most recently advised reality.