2019 Tiguan 162 - Gearbox in Emergency Mode

[LaNOS]

Well my 2017 VW 162 TSI Tiguan had its gearbox go into emergency mode for the first time at 114,000 kms. How has everyone generally approached this? Since my warranty has run out I have been getting the car serviced at Eurotune who do proper VW servicing.

Have people out of warranty taken the issue back to a dealership or gone non-dealership for repairs? Also did people ask for goodwill from VW Australia regarding prior to carrying out the repairs or after and then seeking reimbursement?

Also did anyone in this thread have a TCU tune done as well?

Thanks guys, i did not sleep well last night with all this on my mind!

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[FastMitch]

Well my 2017 VW 162 TSI Tiguan had its gearbox go into emergency mode for the first time at 114,000 kms. How has everyone generally approached this? Since my warranty has run out I have been getting the car serviced at Eurotune who do proper VW servicing.

Have people out of warranty taken the issue back to a dealership or gone non-dealership for repairs? Also did people ask for goodwill from VW Australia regarding prior to carrying out the repairs or after and then seeking reimbursement?

Also did anyone in this thread have a TCU tune done as well?

Thanks guys, i did not sleep well last night with all this on my mind!

Hi LaNOS,

I can't assist for your situation as my failed at 25K kms and still under warranty. I will let someone else respond who may have experienced this issue post warranty expiring.

It appears the 'Gearbox in Emergency Mode' is an issue with the Mechatronic (part of the DSG).
As the Mechatronic is a common failure, I assume that VW know about this issue or its a purpose design fault to generate parts revenue.

Aside from the Mechatronic failing at 114K kms, has your car had any other issues?

[Nickfj]

Hi LaNOS,

I can't assist for your situation as my failed at 25K kms and still under warranty. I will let someone else respond who may have experienced this issue post warranty expiring.

It appears the 'Gearbox in Emergency Mode' is an issue with the Mechatronic (part of the DSG).
As the Mechatronic is a common failure, I assume that VW know about this or its a purpose design part failure to generate parts revenue.

I wish you the best of luck… I’m having an absolute nightmare and mine is still under warranty - currently trying to fob me off with “Fixed it with a software update” after waiting 6 weeks for a part that obviously hasn’t showed up. Such a shame that this sort of thing happens. Amazing cars but so fragile. I have now turned to VW head office for help and quite happy to go to Fair Trading if needs be. Judging by this thread it is a sickeningly common issue.

[FastMitch]

I wish you the best of luck… I’m having an absolute nightmare and mine is still under warranty - currently trying to fob me off with “Fixed it with a software update” after waiting 6 weeks for a part that obviously hasn’t showed up. Such a shame that this sort of thing happens. Amazing cars but so fragile. I have now turned to VW head office for help and quite happy to go to Fair Trading if needs be. Judging by this thread it is a sickeningly common issue.

WT? Its under warranty and VW are refusing to fix it?

Has the part come in from Germany as my dealer said its about a 6 week wait?

Make sure you have VW Roadside Assist renewed so you are no left stranded

[LaNOS]

Hi LaNOS,

I can't assist for your situation as my failed at 25K kms and still under warranty. I will let someone else respond who may have experienced this issue post warranty expiring.

It appears the 'Gearbox in Emergency Mode' is an issue with the Mechatronic (part of the DSG).
As the Mechatronic is a common failure, I assume that VW know about this issue or its a purpose design fault to generate parts revenue.

Aside from the Mechatronic failing at 114K kms, has your car had any other issues?

Well under warranty I had one waterpump failures and one failure where the water line going into the engine block had let go.

The water pump failed again outside of warranty and I had that repaired again. Yeah I dunno if after reflecting on all of this whether I'd go VW/Audi Group cars again.

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[FastMitch]

Dealership called and said the Mechatronic part had come in.

They said it would be 4-6 weeks for the part to come in but pleasantly surprised that it came in after 2.5 weeks.

[FastMitch]

Went in for the Mechatronic replacement although I don't see any reference to it on the service form

- - - - - - - - -
FOUND FAULT LOGGED FOR CLUTCH POSITION SENSOR.
FOUND TECHNICAL BULLETIN RELATING TO THE FAULT.
FOUND FAULT CAUSED BY INCORRECT COMPONENT IN THE GEARBOX CONTROL UNIT.
VEHICLE REQUIRES NEW CONTROL UNIT TO BE FITTED.
CARRIED OUT REMOVAL AND REPLACEMENT OF THE TH CONTROL UNIT.
CARRIED OUT REFILLING OF OIL, BASIC SETTINGS AND ADAPTION

• CONTR UNIT
  
• PLATE
• BOLT
• TORX SCREW
  
• SCREW
• SEAL RING
• COVER
• SCREW
• BOLT
• OIL, ATF DSG 1.0LTR
  
• CLIP
• SEALING WASHER
  
• GASKET

- - - - - - - - -

I couldn't see anywhere reference to replacement of the Mechatronic.

What is the 'TH Control Unit' (Part No: 0GC927711HVI1)?

[MIG]

That's the computer and sensor part of the Mechatronic. The valve body and solenoid valves attach to it to make the complete unit.

Interesting you say it had a clutch position sensor issue; here is a video on what that looks like on the unit.

Repair mechatronic VAG DQ500 Clutch Position sensor K1 and K2 10666 10668 P1735 P1736 - YouTube

[petemac110]

I couldn't see anywhere reference to replacement of the Mechatronic.

What is the 'TH Control Unit' (Part No: 0GC927711HVI1)?

That's the mechatronic

e.g. 4x4 Parte - 0GC927711H Mechatronics DSG7 DQ381

[The J Man]

Dealership called and said the Mechatronic part had come in.

They said it would be 4-6 weeks for the part to come in but pleasantly surprised that it came in after 2.5 weeks.

Wow - definitely better than the 9 weeks it took last year

[FastMitch]

That's the computer and sensor part of the Mechatronic. The valve body and solenoid valves attach to it to make the complete unit.

Interesting you say it had a clutch position sensor issue; here is a video on what that looks like on the unit.

Repair mechatronic VAG DQ500 Clutch Position sensor K1 and K2 10666 10668 P1735 P1736 - YouTube

That's the mechatronic

e.g. 4x4 Parte - 0GC927711H Mechatronics DSG7 DQ381

Thanks guys

Car was driven 20 kms during the replacement so I assume there maybe some recalibration of the gears and testing that follows?

[smarty]

Yep same problem as mine what was changed the tcu (as said before, basically the brain board that controls all the solenoids and pushes the buttons etc.)
Stupidly common problem
Obviously something causes them to fail

[FastMitch]

After driving for the first week after they changed over the THC unit, I notice that the Tiguan feel more twitchy / jerky accelerating in 1st / 2nd gear.

Has anyone else noticed the same after the unit was replaced?

[nermal]

I'm guessing all the "learnings" may have been lost, so the TCU needs to relearn? Like when you do a DSG reset.

[Nickfj]

VW Alto Service Artarmon - avoid at all costs

5 months since VW Alto Service Artarmon first told me to go away and come back with proof when I took my car in with Gearbox in Emergency Mode issues.

62 days since my Tiguan was towed to VW Alto Service Artarmon in an un-drivable state.

28 Days since I turned to VW Australia Customer Care for help to get this sorted.

Throughout all this I believe VW Alto Service Artarmon have have lied to me. They tried to tell me it was fixed with a non existent software update. Ordered a replacement Mechatronic Control Unit, made me wait 5 weeks and then cancelled it. Conducted an unscheduled $1400/7 year 90k service when it is not yet 5 years old with less than 75k on the clock ($450).

To cap it all I'm now getting unpaid penalty notices from Sydney toll operators. They have managed to rack up over $400 so far. Judging by the times of the notices I suspect someone there is using my car as a daily driver (and FYI - the fault occurs on long drives up steep hills - think Blue Mountains - not Sydney Harbour Tunnel)

I think Alto Service Artarmon are crooked operators and I would advise all VW owners to avoid them at all costs.

VW Australia Customer Care have been unable to help resolve this issue at all. They say all the right things but there is nothing to show for a months worth of back and forth.

I have a meeting with a lawyer next but seriously how has this situation even occurred? The staff at Alto treat their customers with such disdain it beggars belief. My trust in VW as a brand is at rock bottom. I would really struggle to recommend a VW to anyone given what has happened.