Amarok delivery delays??????

[Bloodman]

Can anyone give me a answer as to why the amarok is having delivery issues? We have a management stock number supplied to us by the dealer because they were hitting walls about our car and we are getting irate. We have contacted VAG in Sydney and they said it was on the dock and was held up by quarantine. The vehicle was delivered in February to Brisbane, went to quarantine, out of quarantine in April and has been held up on the docks by Patrick Stevedores since.
Why has our Amarok been held up by a company that is paid to deliver VAG vehicles?
Has VAG not paid their bills???
Apparently there is 2000 vehicles being held up ( quote from "customer care" in Sydney)...is this correct????
Delivery, we have been told could be August... But not sure...
I live 75 km from the dock, I will go and get the bloody thing but will probably just cancel the order and go with the Nissan Navara 550 like I was going to do in the first place.
Love my R36 though

[Transporter]

Hmm, in the country in February and promised to deliver to customer in August? I guess that would annoy everybody.

[Umai Naa!!]

Aren't there issues with Patrick's warfies striking at the moment?

I'd go and ring around, or go through a broker, and see if there's an Amarok the same as the one you're planning to purchase, and buy that.

[phaeton]

Moth eggs were found in an Amarok and as such quarantine had to do there duty - atm I think its all cleared up Amaroks are now being delivered.

[Kiwi]

Thats what they said about three weeks ago to me, that they are now all moving! Volkswagen are going to have kick patricks up the ass because I need this Before the end of June, or the Tax man will want more tax off me. i am thinking of pulling the pin on it in the last week of June and going with a Nissan, if it's not here.

[ben_from_watson]

Kiwi, I was nearly at the point of handing over a deposit for a Navara St-X. Then I started to run into a lot of online discussions about reliability and Nissan funny buggers on warranty. Try typing Nissan and clutch into google....if you plan to use it for work (like towing or a few hundred kg in the back) I'd be wary....just a pers opinion (not had a navara)

[Kiwi]

But will I get it before the end of June? **** I hope so!

[The_Hawk]

But will I get it before the end of June? **** I hope so!

While it might now be ideal... especially if your without a vehicle, but any chance you can "finalise" the paper work in June for your tax implications? Maybe the dealer can come up with something half way acceptable to help you out??

[Bloodman]

The dealer suggested that I pay now and get the car when it eventually turns up....I must look like a real idiot. Where is the incentive for the dealer to push VW Aust. to get their sh@t together and why would I consider paying a lease for a vehicle that I don't have????
I bought my R36 in melbourne after the Brisbane salesman told me he was to busy to see me even though I made a appointment. It would have been the easiest sale of his carreer, I walked out called my wife and by the time it took me to drive home she had three to choose from on the net, I called two dealers and bought it over the phone / Email (Friday afternoon) and picked the new car up on Monday morning (well done ease done VW) and drove it home with my two children (great road trip).
We live in country Queensland so I want to keep a 4 wheel drive in the family and was happy with VW in the past and didn't want a Toyota but now only have the Nissan / Toyota really to choose from. It wasn't a particularly hard order, highline in blue, reverse sensors and running rails, a tow bar would have been great but I thought it might have been too hard so early on.
We were going to give "them" until Thursday but will cancel today!

[flyingfridge]

TBH it isn't your dealer's fault. Amarok supply is tricky to say the least and VGA aren't being 100% forthcoming with us with all the information. As dealer's we're on a 'need to know' basis and apparrently in this case, we don't need to know.

Wait for your Amarok, it'll be worth your while. Worst case if you need to make sure the paperwork is done b4 EOFY go in on the 30th and take care of it then.

It's not a matter of us getting our sh@t together and chasing VGA for cars, trust me we as a dealer group are doing that (poor Adrian at VWCV hates me by now) it's just waiting for whatever is holding them up - I know it sucks but it'll be worth it.

[Bloodman]

I am aware that it is not the sales reps "fault" but I the same breath I will not be giving my hard earned money to anybody that is not going to give me anything for it. My wife called some manager (details not on hand) at VW in Sydney today and was told that they couldn't say that the vehicle was able to be delivered in August either.
How much is this model being released into Australia going to cost people, the rep is out a commission, the dealer is out profit, VW Aust is getting a bad name and I'm having to revisit various dealers to now find a vehicle that suits my commercial and private needs.
If it's Patrick Stevedores mishandling then change for someone that can do the job, if it's the unions that are costing people their livelihoods then someone should grab the Sh@t stirring pr&cks by the scruff of the neck and shake the Christ out of him!
I'm not happy, the time wasted could have been spent better repairing my flood damaged house and property not chasing a company so I can SPEND money with them!!!!!!!!

[Kiwi]

Flyingfridge, I think you as a dealer have to be up front with customers and say, Sorry don't bother about buying an Amarok this Financial Year! Rather than saying yep two week, "it's all moving now" when you know there is a problem with them.

[FLAUNTT]

TBH it isn't your dealer's fault. Amarok supply is tricky to say the least and VGA aren't being 100% forthcoming with us with all the information. As dealer's we're on a 'need to know' basis and apparrently in this case, we don't need to know.

Wait for your Amarok, it'll be worth your while. Worst case if you need to make sure the paperwork is done b4 EOFY go in on the 30th and take care of it then.

It's not a matter of us getting our sh@t together and chasing VGA for cars, trust me we as a dealer group are doing that (poor Adrian at VWCV hates me by now) it's just waiting for whatever is holding them up - I know it sucks but it'll be worth it.

Hi guys, I dont hate you Sam, as I believe you are doing everything you can to secure me the car I want. It is just a little frustrating to have to wait for a product that is going to take it up to the Toyota Hilux in ute sales when there is no stock around. I realise I did order an Ultimate and didnt order it in one of the more popular colours, (as Sam has offered other colours to me to try and fufill my order). But with having to drive an 2008 Hilux at the moment, I can justify the wait for a new Amarok!!

Also Sam , I am the President of Club Audi Victoria, not a member of VWCV !

[flyingfridge]

Haha, not referring to you Adrian! Our rep from VGA CV is Adrian as well

Kiwi, the point is the cars I'm waiting on now were originally promised for delivery in April. If you guys think you are getting the run around, we're getting it x30. The problem is that if something happens or there are delays our story changes and it's frustrating for us too. I can't speak on behalf of all dealers but as much as I try to be honest with customers if something changes I'm an *******. Yes, I have lost deals and subsequently my livelihood out of this schemozzle so believe you me when I say I'm more frustrated than you guys, you'd better believe it - but the crux of it is all we can do is wait, nothing we can say or do is going to remedy the situation unfortunately.

[sh|tbmxrider]

Haha, not referring to you Adrian! Our rep from VGA CV is Adrian as well

Kiwi, the point is the cars I'm waiting on now were originally promised for delivery in April. If you guys think you are getting the run around, we're getting it x30. The problem is that if something happens or there are delays our story changes and it's frustrating for us too. I can't speak on behalf of all dealers but as much as I try to be honest with customers if something changes I'm an *******. Yes, I have lost deals and subsequently my livelihood out of this schemozzle so believe you me when I say I'm more frustrated than you guys, you'd better believe it - but the crux of it is all we can do is wait, nothing we can say or do is going to remedy the situation unfortunately.

+1

90% of the reps out there, the honest ones that actually care about there customers, will all be as frustrated as you. I know I have been when I am trying to get a vehicle I have sold out of the quagmire that is the ports in this country....