Piston issues with my 2013 Golf 1.4 TSI

[Shannon Richards]

Hello boys and girls, My wife bought a 2013 Golf brand new. We have had it serviced religiously by the dealer since receiving it. Always ran it on 98 fuel. we took the vehicle home after a loss of oil issue and were about to do the oil test suggested by the dealer when the engine started missing and the engine light flashed on and off. Six weeks later we are told that it is a cracked piston.

My question is this: Has there been anything like this happen to anyone else?
If so what was the results?
is this a common fault?
And how do we restore our faith in the vehicle?

hoping someone can help

thank in advance
Shannon

[themarvel2004]

Which model, engine are we talking about? 1.4 TSI?

[Kachingg]

Hello boys and girls, My wife bought a 2013 Golf brand new. We have had it serviced religiously by the dealer since receiving it. Always ran it on 98 fuel. we took the vehicle home after a loss of oil issue and were about to do the oil test suggested by the dealer when the engine started missing and the engine light flashed on and off. Six weeks later we are told that it is a cracked piston.

My question is this: Has there been anything like this happen to anyone else?
If so what was the results?
is this a common fault?
And how do we restore our faith in the vehicle?

hoping someone can help

thank in advance
Shannon

Sounds like even tho out of warranty you may have a goodwill claim as that is defiantly a failure that should not happen

Good luck and keep us updated on how you go

[Mk R]

Wow! Is this a Mk VI or Mk 7 Golf? Volkswagen has used pistons made out of pretty crappy steel, it normally doesn't matter but some of the recent 1.4 TSI engines had a number of other issues that compounded and resulted in the pistons failing (cracking).

It happened to me, although I tuned my car. The issue can be fixed and shouldn't be an issue once you have the tougher revised pistons in. You should ask for VW goodwill and you should get it.

If/when they do do it, make sure they change all 4 pistons.

See this thread for more info: Golf 118 TSI Engine Failures and Service Campaign 24S4

[Shannon Richards]

Sounds like even tho out of warranty you may have a goodwill claim as that is defiantly a failure that should not happen

Good luck and keep us updated on how you go

VW have Offered 30% on parts only that is the extent of their goodwill. the overall cost is going to cost jut short of $5K

[Shannon Richards]

yes ours is the MK7 one of the first into the country (or so we were led to believe)... the Goodwill they offered was 30% on the parts only & they made no mention of replacing the remaining pistons

[Shannon Richards]

Yeah 1.4 tsi mk 7 petrol 7 speed

[Splashalot]

Let VW Aus know you will be writing to John Cadogan. That should do it.

30% is an odd response from VW Aus, given the ACCC are currently looking into the local car industry. I expect they too would be interested in the OP's case.

[VW Convert]

VW have Offered 30% on parts only that is the extent of their goodwill. the overall cost is going to cost jut short of $5K

You haven't mentioned the mileage on this vehicle but unless it is enormously high, this is a ridiculous offer.

You need to go back to the dealer and advise them in writing that the offer is unsatisfactory and you will accept nothing less than 100% parts and labour as is your entitlement under Australian Consumer Law. Make it clear that you understand this is not a "goodwill" situation rather VWA and the dealer complying with the law. Under no circumstances is it reasonable for a 3-4 year old vehicle to require major engine repairs. Stand your ground and make it clear that you won't accept their paltry offer.

Cheers

George

[Transporter]

This does not necessarily applies to the OP, but...

I'd like to point out that the service history and whether the right engine oil and filters were used is more important than the Australian extension of the factory warranty. Since, you can't expect that just because there was once a common problem with the 1.4TSI engine, that the VW will automatically wrap up the repair bill on the cars that were neglected.

As I've said, it DOES NOT have to be the OP's case.

...and I'd suggest that using the right words from the start is also important, what I mean, you don't go to the dealer and ask for the "goodwill warranty", you demand your consumer rights! The word "goodwill" sounds like you're in the wrong and beg for their help.

Though, of course if the car done much over 100,000km, you don't have to get anything towards the repair bill.

[Shannon Richards]

Thank mate but what does OP mean??? the car has only doe 60,000 kms and it has been religiously serviced by the dealer and only ever run on 98 fuel as per the manufacturers specs. My wife wouldn't even let me change the indicator bulbs for crisp sake!!!

[Shannon Richards]

thank for that which part of the Aust Consumer law should I reference? the vehicle has only done 60,000 klm, services by dealer religiously and only ever run on 98 as per the manufacturers specs.

[Shannon Richards]

Thank mate, firstly who is John Cadogan?? and secondly what is OP??

[Peekz]

Thank mate, firstly who is John Cadogan?? and secondly what is OP??

Original Poster, so you in this thread

[Transporter]

Thank mate, firstly who is John Cadogan?? and secondly what is OP??

Did you contact VW AU Customer care, yet? It's your best first step when you're dealing with difficult dealerships.