Voice Control and Speech - Issues and Questions

[veew]

@Veew
However I'm curious does this bluetooth system "impose" its spoken commands on any phone? Like as example my phone is an iphone 4 (not 4s) so no Siri. I refuse to upgrade my phone until they make a larger screen....

The system is independent of Siri, the bluetooth is for calling contacts.

[Wrinkles66]

I took delivery of my 2013 Series 7 TDI Highline in mid 2013. Like others, I was disappointed that, although I had the voice control button, it only performed a 'mute' function for my radio or music. Have just raised the issue with my dealer as to whether there was now a firmware/software update to give me full 'voice' functionality and received the response below:

There is now a dealer fit option as below

Option 1 is $212.80 ex gst

Option 2 is $380.75 ex gst this one is for satnav vehicles

Let me know if interested

I am going to follow this up next week.

[pologti18t]

Voice control is even optional in Germany on Golf... 205 euro.

[spikeyboy22]

Dumb Dealer needs Help - Traffic and Voice button Can you help me help them...

Hi Guys,

Just got bak from picking my My13 Golf Highline from the dealer after a overnight stay to complete a 15,000 service a complete a couple of updates I requested.

When the service #itch and I will call her that, She should not be in customer service, goes to read the service report to me, she first notes that they have checked the mute button and it is ok.

I say that is not what I requested I wanted you to install the fix to make the button a voice control button as described in the brochure.

I will check on that when I get your car, I also requested the Sat Sav system be updated to be able to use traffic.

Yeps that is done.

Well She comes back with my car. I checked with head tech we don't know anything about a fix, well I have read about it online and the information has been given out by VW customer care, where did you read it, on a VW forum online,

Was it on the VW website, No, well we can't do it, why? if it is aftermarket we can't do it.

It is not after market it is a fix put out by VW Australia to make the voice control work, well if it is not website we can't do it as it is after market, it is not after market, I just shook my head.

I said I would call VW customer care and get the details for her, she goes "ah ok"

She was so rude and had so much attitude and should not have been in any customer service roll. Like a like of dealer service staff.

I could have ripped her head off, she made me so mad. Any way just wanted to get out to car, drive off and guess what no traffic, what the hell, a overnight stay just for a 15,000km service.

So I can go back, and show her the error of her ways, Can anybody provide any details like codes, service bulletins, what every you have got on:

1. How to get traffic working on a MY13 Highline (MY14 is working for new VW owners)
2. Details on the update how the voice control button working.

I love my VW's but the service you get from dealerships, really you can see why people go to other high end brands.

I love car dealerships, I love to look even when taking my car in for a service, but when going into a VW dealer you know it is always going to be hard work.

Any help before I have to call the Dim wits in VW customer service would be great.

[team_v]

I wasn't aware VW Nav had the traffic data, they certainly didn't in the RNS510.

Also i was not aware that there was an update to get voince control working.

Good luck with your search though.

[Longy]

From other VW forums, it looks like voice command isn't available for the Aus market:

Voice Commands - Mk VII 103TSI - Page 2

[spikeyboy22]

I wasn't aware VW Nav had the traffic data, they certainly didn't in the RNS510.

Also i was not aware that there was an update to get voince control working.

Good luck with your search though.

Hi team_v,

A couple of links for you to bring you up to date:

http://www.vwwatercooled.com/forums/f197/official-i-have-ordered-received-my-new-mk7-golf-thread-84834-43.html

http://www.vwwatercooled.com/forums/f197/voice-command-button-steering-wheel-89895-5.html

[vdubberd]

Sorry to hear about your problems spikerboy.. would love to know which dealer you experienced this at as I am to from melbourne and would love to avoid it!

In regard to the voice control, when I spoke to my dealer about the update he said their particular dealership are a month away from having the golf update!

[spikeyboy22]

Does anybody have any details about about the software update, a name or code,

I went to the dealer today and they had no idea

[spikeyboy22]

From other VW forums, it looks like voice command isn't available for the Aus market:

Voice Commands - Mk VII 103TSI - Page 2

We'll some people are getting quoted from dealers for a software update to fix, check out the thread

[veew]

Its just called the Voice Control Module accessory. I don't know why dealers still haven't heard of this as I was informed (when calling VW Customer Care) all dealers and service departments were sent out information from VAG regarding the VCM accessory becoming available.

[spikeyboy22]

Its just called the Voice Control Module accessory. I don't know why dealers still haven't heard of this as I was informed (when calling VW Customer Care) all dealers and service departments were sent out information from VAG regarding the VCM accessory becoming available.

Thanks for the info veew that is a great information

[spikeyboy22]

Thanks for the info veew that is a great information

Hey Guys,

Just wanted to update you on this, I have been speaking to Volkswagen Customer care and they tell m there are different fixes depending if you have sat nav or not.

For a Sat Nav model the part code you need is 5G0054802A.

[jdbrown1953]

Hey Guys,

Just wanted to update you on this, I have been speaking to Volkswagen Customer care and they tell m there are different fixes depending if you have sat nav or not.

For a Sat Nav model the part code you need is 5G0054802A.

Were you able to find out whether the "accessory" was just a software upgrade only or did it include the installation of hardware as well necessitating the removal of some of the interior trim?

[veew]

When I spoke to customer care, they said it was purely a software update.

The difference in cost is because it is "sat nav". It makes no difference to them with regards to installation. Insert installation medium, follow steps as per instructions, charge excessive amounts of money.