I booked my car at VW Denlo Parramatta. As I dropped the car, I got a service assistant to jump in the car and start it. I was very lucky, the noise came up ! He acknowledged the issue.
2 days later, they told me that the technician could not "replicate" the issue and therefore there was nothing they could do about it !
I went to the dealership to pick-up my car and guess what? As I started it, the noise came up !!!
How could you explain that a "random" noise happen as I drop the car, then pick it up but not during the 2 full days it was at the dealership??? I gave them my car that has a fault, and I expect to pick it up AFTER the issue is fixed, not before !
Apparently the issue is known but it could come from either the left side or the right side of the engine and until a technician can hear which side it is from, they are not going to do any repair.
I also have the shudder issue with the gearbox. They did a firmware upgrade and told me to drive for 500km-1000km... I drove 5km and the issue appeared again !! I have read a lot on the issue and it seems that there might be a fix coming up from VW in mid-december...
2 days later, they told me that the technician could not "replicate" the issue and therefore there was nothing they could do about it !
I went to the dealership to pick-up my car and guess what? As I started it, the noise came up !!!
How could you explain that a "random" noise happen as I drop the car, then pick it up but not during the 2 full days it was at the dealership??? I gave them my car that has a fault, and I expect to pick it up AFTER the issue is fixed, not before !
Apparently the issue is known but it could come from either the left side or the right side of the engine and until a technician can hear which side it is from, they are not going to do any repair.
I also have the shudder issue with the gearbox. They did a firmware upgrade and told me to drive for 500km-1000km... I drove 5km and the issue appeared again !! I have read a lot on the issue and it seems that there might be a fix coming up from VW in mid-december...
Comment