Very Very disappoint with my new Golf 6 and Dealer

[dado]

That is not good news. I will be careful about what I write because "Transporter" has issue me with 2 point infraction for my comments /remarks about dealers. I have experience similar situation with my new car purchase and after being muck around with dealer had to contact car manufacturer and get them involved to speed up the process of repair of my car and provide me with car loan. I ended up selling the car and purchasing another one and never had any problems with it.Car dealer are good at selling car and nothing else.
Service-your mechanic, after care-car manufacturer.
I fell sorry for you and hope thing get sort out soon for you.
All the best.

[b0son]

23/Dec/2010 9:30am VW Customer Care Representative Called, No guarantee that third attempt repair will be fully operational afterwarrds.

I would be asking now what they plan to do should the third attempt also fail. They may have no real idea what the problem is, and may expect to just hang on to the car for weeks more as they try a bit of this and a bit of that. If so, push for a refund/exchange - let them experiment on their own time.

Contact Fair Trading to establish what needs to happen in order for you to be able get a refund.

[pirelli]

I had a fuel pump problem on my GTI. 1st week of ownership, dealer wanted to charge me $1000 to fix it I got VW Assist involved straight away although not particularly helpful they did monitor the situation.. My approach was to offer to park outside every VW dealership every Saturday Morning with smoke bombs coming out of the open bonnet needless to say the dealer waived the amount and I got the first 2 services free....
Be creative and persistent and all will be ok, VW will not wish to damage the Brand for a few pennies

[Transporter]

I would be asking now what they plan to do should the third attempt also fail. They may have no real idea what the problem is, and may expect to just hang on to the car for weeks more as they try a bit of this and a bit of that. If so, push for a refund/exchange - let them experiment on their own time.

Contact Fair Trading to establish what needs to happen in order for you to be able get a refund.

I'm sorry mate, but it is still a first attempt.

[Transporter]

I will be careful about what I write because "Transporter" has issue me with 2 point infraction for my comments /remarks about dealers

It's good to hear that you're going to think about what you post from now on.

I have nothing against constructive criticism, but your remark wasn't really nice remark, was it?

As far as the dealer goes they are all the same sh..t.

It doesn't matter who do you insult. It was uncalled for and inappropriate. That's why you got the infraction. the rules of the forum.

[pologti18t]

I paid RACQ comprehensive insurance on my DOA Golf 6, now I have to pay another $1960 to reduce my excess fee to $0 or pay $2.5K to hire car company!?

How does the excess waiver get to $1960? Which car rental place are you going with? I think it cost $15/day to reduce the excess to $110 with Avis on a Commodore SV6. Do you work for a large company? If so, they may have a corp deal with a rental company that includes collision waiver.

A $1000 dollars DOA iPhone can be replace immediately, why my $35000 worth Golf can't?

A iphone has about $140 worth of parts in it and they sell it for 4 times that price. They can AFFORD to throw a few away to keep customers happy. Look up the profit margins that Apple make on their products. Once you do you will whinge why they charge $1000 for an iPhone

[Umai Naa!!]

It seems most of those participating in it, are simply here to lay the boot into the dealership and VW Australia, even though the dealership and VW Australia are clearly doing their best to help the original poster out.

I think this thread should be locked. I don't think it's existance is going to get the car back on the road any quicker.

[hazrd]

How does the excess waiver get to $1960? Which car rental place are you going with? I think it cost $15/day to reduce the excess to $110 with Avis on a Commodore SV6. Do you work for a large company? If so, they may have a corp deal with a rental company that includes collision waiver.

+1 on this
I spend a lot of time in rental cars (for work), and the money they are asking you to pay is a little over the top imo... i know its probably not something you want to do nor have the time to do during this busy season, but just have a quick look into the costings of a hire car through a rental company, what they are quoting you here is not much different to walking into eg: Budget off the street and asking for a car to hire!!

as for the corporate excess... its a lifesaver.... if you can use it.. my excess is reduced to $500 which is covered by the company so i only pay the cost of the rental

[bm2amb]

They quoted me for $70/Day for reduce insurance to $0

$70 x 28days, it just ridiculous.

A iphone has about $140 worth of parts in it and they sell it for 4 times that price. They can AFFORD to throw a few away to keep customers happy. Look up the profit margins that Apple make on their products. Once you do you will whinge why they charge $1000 for an iPhone

Apple Cares about their reputation, their customer and their Branding.

Dealer Cares about your bank cheque.

I paid $1000 to be a Happy customer, and paid $35000 to be a frustrating customer and listening "We can't AFFORD to throw away your lemon car because we do not have 4times profit like iPhone".


Has anyone had their ECU replaced before???

[gerhard]

23/Dec/2010 9:30am VW Customer Care Representative Called, No guarantee that third attempt repair will be fully operational afterwarrds. Had argued with them, finally offered a hire car for 28days but with excess fee is $2.5K, no extra reduce insurance is covered. No ETA time on ECU, answer always is [you know this time of the year..].

I paid RACQ comprehensive insurance on my DOA Golf 6, now I have to pay another $1960 to reduce my excess fee to $0 or pay $2.5K to hire car company!?

Dealer just look so different Before have your bank cheque and after.

A $1000 dollars DOA iPhone can be replace immediately, why my $35000 worth Golf can't?

You pay more and you get less ??? or less is more?

This is a strange world!

OK. You have a hire car to drive while the fault is fixed. It doesn't matter if they need 1, 3, or 20 goes at it.

I would be taking more steps with the extra excess, that is not a proper outcome in my view. You are talking of paying for a zero excess, but in truth you don't have a zero excess with your RACQ policy, do you?

Talk to RACQ, they could come to the party with your policy covering the excess excess, given that they are facing no risk under the policy until you take posession again. In the meantime, don't have an accident that is your fault, just as I'm sure you wouldn't in the new car.

You are still confusing the dealer's responsibility with the manufacturer's responsibility.

The comparison with the phone is ridiculous. When you buy a house that has faults, you won't get that swapped either, but it's much more money still. It's even easier to get an apricot swapped than a phone. The point is, the cheaper the product, the easier it is to get swapped.

[b0son]

I'm sorry mate, but it is still a first attempt.

Sorry, going by the OP's quote ....

So far, its throttle sensor - fail. Now waiting for ECU - that would make it second attempt?

Or does the fact that they never give the car back only count as one overall attempt?

[b0son]

the dealership and VW Australia are clearly doing their best to help the original poster out.

Why no ETA on the ECU? If they were doing their *best*, it would have been air-freighted *express* and would be here by the end of the week, early next at latest. The 'this time of the year' excuse is rubbish. If they wanted to make it happen, they would.

As is often the case when dealing with warranty issues (be it car or fridges), if the customer isnt on their back, they show no urgency.

[Capercat]

Good question, being a drive-by-wire throttle (electronic) I would imagine the sensor is either within the throttle assembly or something to with the ECU.

Looks like I was on the right path.

[b0son]

OK. You have a hire car to drive while the fault is fixed. It doesn't matter if they need 1, 3, or 20 goes at it.

If a NEW car needed one fault fixed 20 times, I would consider that car as being not fit for sale and worthy of refund.

You are still confusing the dealer's responsibility with the manufacturer's responsibility.

Dealer is the manufacturer's agent - one in the same as far as the consumer goes. Its the dealers job to deal with the manufacturer.

[SilvrFoxX]

A iphone has about $140 worth of parts in it and they sell it for 4 times that price. They can AFFORD to throw a few away to keep customers happy. Look up the profit margins that Apple make on their products. Once you do you will whinge why they charge $1000 for an iPhone

heh You probably find a car is $2K of parts

Look the engine and drive train are probably the most robust pieces of equipment ( as long as you dont have a Subaru boxer engine that drinks oil) the most likely items to fail these days are the damn electronics. How many have had a PC throw the towel in over some dry joint..? The Dealership is doing what we all do when we get a tech issue, swap parts till it clears, I mean how many folk here understand exactly what a blue screen is telling you ..

I reckon once they have swapped out all the puter parts the car will be just fine. The challenge here is the tyranny of distance and getting all these parts in country take time. The challenge for all major companies is keeping their costs low ( hopefully to pass on some to the customer) and maintaining copious amounts of spares is just not good business.

The real story is the customer experience whilst this is happening, it can make or break the brand, dealer and return business. I can only read what is happening through the eyes of the person affected individual and perception is reality.. he is not a happy customer