Ok... lets stop using the name "VAG-COM". It's name has officially been changed to VCDS specifically because "VAG-COM" seems to imply some link to VAG, in which there is not. It's a thirdparty application from Ross Tech.
Your dealers do not use VCDS (and if they do, it's unofficially). Your dealers will therefore be unlikely to do these changes for you. Even if they were willing, the instructions we all have on the internet for VCDS do not relate to the tools they have.
You have more chance asking a non-dealer Volskwagen specialist to assist, as it'd be likely that they do have VCDS.
In other words, if you want to be able to make these changes, you'll have to purchase your own VCDS cable, or ask a friendly member who has one
Your dealers do not use VCDS (and if they do, it's unofficially). Your dealers will therefore be unlikely to do these changes for you. Even if they were willing, the instructions we all have on the internet for VCDS do not relate to the tools they have.
You have more chance asking a non-dealer Volskwagen specialist to assist, as it'd be likely that they do have VCDS.
In other words, if you want to be able to make these changes, you'll have to purchase your own VCDS cable, or ask a friendly member who has one

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