That's not what I ordered!!!

[Maverick]

Was the RVC on the contract?
If so, and it was their fault they forgot to put it on the order, then I would have pressed them to install it, in the proper location, and absorb the cost themselves...

x 2 at the very least they should install it themselves correctly into the handle and suck it up. Either they stuffed up or VW did (and with VW's systems the way they are I would put the blame with the dealer) and they can wear the additional cost. If they won't fit the oem system @ $500 get a quote from another dealer to fit it and lodge it with small claims court. This might teach them to tighten up their systems, do some double checks and even provide the customer with a copy of the order specs (which I would always insist on a copy of for my own piece of mind).

[Corey_R]

RCD 510 doesn't have a video input on it unless you order factor RVC. So retrofitting it with a RCD 510 will require you to buy a video capable RCD 510 at around $2000 and the camera on top which at Australian prices will be a little over $1000.

RNS 310 is the sat nav option for the Polo, RNS 510 is only for the big boys cars of the Golf and above.

Thanks for the info Maverick. Now I can understand the dealer's hesitance to fixing up their mistake. Still... they made it, so they should fix it (if it's in the contract).

[Karlosovic]

RCD 510 doesn't have a video input on it unless you order factor RVC.

Well that's what i was trying to do - order from the factory. Anyway, I don't care too much... it was just a toy. I've been parking for years without one

[Maverick]

Your knowledge on all things RNS/RCD510 is superb, so I am reluctant to challenge you on this, however you need to check this, I do believe you are incorrect.

Having swapped units from cars with no RVC into cars with RVC the RCD510 seem to all have AV input.

How recent has that been all the ones up until the newer Australian headunits have had no RVC input. The only Australian ones I've seen (with the AM/FM buttons) on the front have been in RVC cars so have had the RVC input but if the ones in non RVC cars have it that's great news for those wanting to fit RVC. If you get a chance when you're swapping them over I'd appreciate a pm if you could with the part number of the headunit and if it has RVC and AM/FM buttons so I can update my website.

[BBP]

Well that's what i was trying to do - order from the factory. Anyway, I don't care too much... it was just a toy. I've been parking for years without one

I think you gave up too easily, that dealer does not have a leg to stand on.

The dealer is contractually bound to deliver the car as per the order. I think you should insist on having the RVC installed immediately, into the rear VW badge just like it would be from the factory. It is of no relevance if this is expensive or difficult for the dealer to do.

If they told you that they would not do it, or that you would need to pay extra now to get it done, then that is simply unlawful. Not only does it breach the contract, that refusal would trigger numerous contraventions of the Fair Trading Act.

I would advise you to do the following, in order if any step fails:

1. Call the dealer again, remind them of contract law and FTA;
2. Call VW Aust and complain
3. Call or go online to lodge a complaint with the Fair Trading office (Lodge a complaint - NSW Fair Trading)
4. See a lawyer

RVC is a great option and well worth having. I expect you would only have to make one firmly spoken phone call to the dealer before this fiasco is brought to a happy ending.

Don't let this dealer get away with it - he is spinning more crap than Kevin Everything I Touch Turns to Crazy Rudd !

[Deeeshow]

I can understand your anger and dissapointment. Reminds me of the Chevy Chase movie Vacation "You didnt order the metallic pea super sports wagon with optional rally pack!" Seriously though this is a major stuff up on their part. Have you posed the question as to them sourcing a similar vehicle (wagon) which may already be made/in Australia? They can search VW Australia stock control system for a match. It is in their best interests to keep you business. Otherwise it may be worth a call to VW Australia. Bad, bad experience.

Let us know how you get on.

All is well that ends well as they say. The dealer told me they searched everywhere for the car i ordered , I told them i would accept slight variations colors etc.
Dealer came back to me and said they could not source one. So i rang every dealer in the state and sourced 4 cars like the one i wanted.

Long story short I got what i wanted with extra upgraded stereo RVC and park assist for only $1500 more i am wrapt, suffice to say I will never go back to the original dealer and will tell everyone i know. Not only did they mess up in the 1st place they cauld have recified it but obviously could not be bothered as like i said i was able to source 4 cars in 20 minutes of ringing around

[Corey_R]

Good news Deeeshow. It's all worked out in the end

[ConR]

suffice to say I will never go back to the original dealer and will tell everyone i know.

Yup, their loss for sure. Word of mouth is the biggest contributor to reputation for sure (I reckon). This little mess up for sure will cost them in the long run.

Stick it to em!!

[Karlosovic]

I think you gave up too easily, that dealer does not have a leg to stand on.

The dealer is contractually bound to deliver the car as per the order. I think you should insist on having the RVC installed immediately, into the rear VW badge just like it would be from the factory. It is of no relevance if this is expensive or difficult for the dealer to do.

If they told you that they would not do it, or that you would need to pay extra now to get it done, then that is simply unlawful. Not only does it breach the contract, that refusal would trigger numerous contraventions of the Fair Trading Act.

I would advise you to do the following, in order if any step fails:

1. Call the dealer again, remind them of contract law and FTA;
2. Call VW Aust and complain
3. Call or go online to lodge a complaint with the Fair Trading office (Lodge a complaint - NSW Fair Trading)
4. See a lawyer

RVC is a great option and well worth having. I expect you would only have to make one firmly spoken phone call to the dealer before this fiasco is brought to a happy ending.

Don't let this dealer get away with it - he is spinning more crap than Kevin Everything I Touch Turns to Crazy Rudd !

Maybe I was a little unclear - this was all at the time I was placing my order and before anything had been written up or signed. At this point I can't see he had much to lose by lying to me. If anything he maybe have been misinformed on what it was possible to order in which combination


P.S Kevin '07 > John, Baby Overboard, Oh wait maybe it wasn't, what... am I supposed to know what's going on in the country I govern?, Howard

[BBP]

Maybe I was a little unclear - this was all at the time I was placing my order and before anything had been written up or signed. At this point I can't see he had much to lose by lying to me. If anything he maybe have been misinformed on what it was possible to order in which combination


P.S Kevin '07 > John, Baby Overboard, Oh wait maybe it wasn't, what... am I supposed to know what's going on in the country I govern?, Howard

Sorry Karlosovic, I honestly do not understand a single sentence of that.

[Karlosovic]

Sorry Karlosovic, I honestly do not understand a single sentence of that.

habla español?

[Simz]

i ended up with the same problem today. after waiting nearly 3 months, i was to pick up my car today, and when i got there the sales manager told me that they ****ed up.
they got me a 118 tsi with leather and not sports pack leather, was asking if i would still consider taking it for a reduced price. i just cut his sentence before he finished with a no. so apparently whats happening now is that they're giving me a same car but with extra sun roof for the same price. but a few days later, thank god.........

[nikamichi]

It Just happened to me !

Folks,

I laughed when I first saw this thread 3 months ago. Well, I'm not laughing any more.

I had a sheepish phone call from the dealer 30 minutes before delivery that my GTI had been ordered without Dynaudio. It was a complex build, but the stock orderer had omitted it.

The car was financed, and the finance company had already settled on it, so it would have been extremely difficult to walk away from the deal. I was offered a re-order but with January 11 delivery.

I was able to secure a refund of the Dynaudio, and a Kufatec BT installed as a goodwill gesture, but it really took the gloss off my new car.

I have listened to the RNS510 with the stock speakers, it is okay, but ultimately disappointed.

Listen is get the dealer to print out the order with all the codes, so there is no confusion on there end.

[dave_r]

I was able to secure a refund of the Dynaudio, and a Kufatec BT installed as a goodwill gesture, but it really took the gloss off my new car.

They're getting off cheap, knowing they can't supply the car you want in a short time frame, I'd have gone them for 3 years free scheduled servicing on top of the BT kit.

[Corey_R]

Yeah - this sucks, but at least it's a relatively easy thing to fix. You can now go to any car audio specialists and get the Dynaudio (or Focal, or whatever) installation you want installed and have an even better setup than the VW Dynaudio option!

Some poor people have ended up with something which is completely not the car they've ordered (wrong gearbox, colour paint and interior etc).


But yes, PLEASE get the dealer to do a screenshot or a printout of the "NADCOM car planning screen" and double check all the order codes. There will be more than you expect, and some options are even multiple codes, so if you don't quite understand it all, just ask the dealer to explain it to you. But as you go through the list, make sure all your options and configuration is accounted for!