Time to first damage (The Golf Accident Thread)

[RosscoMK3]

It's only damage to the bumper at the front on mine. There is one or two small scratches and a few spots where the plastic is deformed.
What type of paint does VW use on the bumpers? It's the reflex siver.
Do the repairers use the same paint?

[Candyman]

Repairers will attempt a colour match using coding and eye

I can guarantee they will not use OEM paint (not a bad thing)

Good repairers will use a matrix application to attempt a match of orange peel and texture

Colour match on light colours is difficult surprisingly.

[RosscoMK3]

Thanks for that.
I'm not sure how bad the OEM paint can be after seeing the damage to the bumper. Maybe the factory spray job?
Most of it will buff out after a pretty large truck side swiped it with the tow gate. The deformed plastic and scratches from the welding job on the tailgate are what needs fixing. That's if my wife doesn't hit anything in the meantime.

[Candyman]

Request a new bumper and respray

Repairers will attempt a plastic weld which will not hold on the OEM bumpers.

Good luck with it

[scoobyrex]

I rang consumer affairs but it just seemed like a bit of a headache, so basically, I'm asking you all to do me a favour, and just spread the word about not trusting your car to Barloworld Bayside and avoid doing business with them. It's certainly not the first time I've had poor customer service from them and I'm just kicking myself that I took my car there.

Barloworld Bayside is an absolute rip off! I bought a replacement front grill from them as mine was damaged from someone reversing into me. Asked them for a quote to replace the front grill and the Service Manager quoted me 4 to 6 hours of labour at $125 an hour! Obviously I said No! Found a DIY on VW Golf Net later that day and did it myself! Took me 10 mins max!

[Ryan_R]

Indeed. I literally sometimes see the faces of those at my VW service department drop when I say I'll take car of something myself.

[Captain Courteous]

Barloworld Bayside is an absolute rip off! I bought a replacement front grill from them as mine was damaged from someone reversing into me. Asked them for a quote to replace the front grill and the Service Manager quoted me 4 to 6 hours of labour at $125 an hour! Obviously I said No! Found a DIY on VW Golf Net later that day and did it myself! Took me 10 mins max!

$125?! Just to remove a few clips?! Lol.

I've seen that DIY you're talking about.. It's very good..

[Ryan_R]

I'd like to see it if anyone has a link

[Captain Courteous]

Remove the Grill:

DIY Replace the Front “VW” emblem of Mk 6 Golf “R”

The DIY is for the VW emblem removal.. The reason I needed it though was so I could get past the grill to remove my headlights in order to replace the globes.

[Rob_R]

$125?! Just to remove a few clips?! Lol.

From the quote they gave, it would cost a minimum of $500 (4 hours) to remove a few clips and fit a new one. Now if it takes someone at home 10 minutes to do the same then it sounds like a major rip off!! I know who/where I wouldn't be taking my car to.

[RosscoMK3]

There some pretty hefty quotes. Not that different to most large dealerships though.

As promised. Photos of my first damage.

The culprit.


The offending part of the culprit.


The damage.


All in all, I got off lightly. Unfortunately, they have denied hitting my car even though the damage matches the damage on the truck perfectly, right down to the last minute detail.
If anyone has any advice on how to get them to pay without a witess who saw the exact moment the damage was caused, please let me know.
I guess I'm lucky it only hit the bumper and not the body panels. As far as popping my cherry goes, it's not that earth shattering.

[backdoc]

Barloworld Bayside is an absolute rip off! I bought a replacement front grill from them as mine was damaged from someone reversing into me. Asked them for a quote to replace the front grill and the Service Manager quoted me 4 to 6 hours of labour at $125 an hour! Obviously I said No! Found a DIY on VW Golf Net later that day and did it myself! Took me 10 mins max!

It's a scam. That's how dealers make their money now. Pay an apprentice $10 an hour and charge them out at $125/hr. When he stuffs your car they wash their hands of it and don't bat an eyelid or lose a wink of sleep. Barloworld Bayside were so lazy with their customer service, that I live literally 2 mins drive from the dealership, yet it was easier for me to buy a car over the phone, fly to Canberra and drive it home! That to me speaks volumes. And it wasn't all driven by price. I wouldn't deal with them again ever.

---------- Post added at 10:47 PM ---------- Previous post was at 10:44 PM ----------

There some pretty hefty quotes. Not that different to most large dealerships though.
All in all, I got off lightly. Unfortunately, they have denied hitting my car even though the damage matches the damage on the truck perfectly, right down to the last minute detail.
If anyone has any advice on how to get them to pay without a witess who saw the exact moment the damage was caused, please let me know.
I guess I'm lucky it only hit the bumper and not the body panels. As far as popping my cherry goes, it's not that earth shattering.

Sorry to hear/see. Should come up good as new though. Before it goes in though, take photos of all the details of the car - wheels, panels, interior. I'm learning the hard way!

[Ryan_R]

Maybe if you mention that you've taken photos of the entire car they'd be more careful to begin with.

[csf6701]

4 months was all i could manage till yesterday when walking back to car in shopping centre car park and saw a 5 cent size ding in the rear right door. Obviously some careless car next to mine just threw open the door's edge into it.
Yes i know its trivial in the great sense of things but the first ding is always the most painful!
I only wish I could just suck or vacuum the metal outward so my eyes don't drift to it everytime I look at the car.

Has anyone else noticed that it doesn't matter where you park your near new Golf in the local shopping centre (even if you have at least 10 bays free to the sides and front and back) someone always park right up against your car?

[brimway]

Has anyone else noticed that it doesn't matter where you park your near new Golf in the local shopping centre (even if you have at least 10 bays free to the sides and front and back) someone always park right up against your car?

+1

I know we humans are social beings , but what is it that compels some people to do this?

BTW, I collected my car from the dealer yesterday after being in for a warranty related matter and after washing it today, I notice a 12mm scratch on the lower part of the drivers door. Looks like it has hit a part of the hoist. The car had done less than 4000ks so I don't need to elaborate on howw pi$$ed off I am.