Recommended VW salesman in Sydney

[Corey_R]

I'm not sure it's exactly ironic - but it goes with what I was saying above - you can't take a single person's word, only trends from multiple comments. Lorelei may have been desparate to go to the bathroom or something whilst you were talking to her, and so came across rude... who knows

Lorelai was great with me when Oliver (who multiple other people here have commented positively on) didn't have 2 mins for me!

[areamihc]

I'm not sure it's exactly ironic - but it goes with what I was saying above - you can't take a single person's word, only trends from multiple comments. Lorelei may have been desparate to go to the bathroom or something whilst you were talking to her, and so came across rude... who knows

Lorelai was great with me when Oliver (who multiple other people here have commented positively on) didn't have 2 mins for me!

Irony lies with the fact that I got better service purchasing a $6 meal than trying to buy a $40k vehicle.
Obviously we need to accept that we're all humans and that emotions and circumstances play a huge factor in our behaviour, but (and this is a big but) as a consumer you must draw the line and say hey, that was really not up to scratch. If I, as the consumer is unreasonable, then by all means, you as the service provider, may have a case.

But if you can't speak nicely to a customer, I think that's a basic service 101. It's not as if I'm asking to be treated as a king. I'll bring my money elsewhere and I'll gladly b*tch about it to anyone who cares to listen.

[Corey_R]

Yep. But. There are two people who said she gave good service and one who said she gave bad service. Who is to say that it wasn't you who has the issue, or that your expectations are different etc? Hence why I've been saying what I have for the past few pages....

[triode12]

I'm not sure it's exactly ironic - but it goes with what I was saying above - you can't take a single person's word, only trends from multiple comments. Lorelei may have been desparate to go to the bathroom or something whilst you were talking to her, and so came across rude... who knows

Lorelai was great with me when Oliver (who multiple other people here have commented positively on) didn't have 2 mins for me!

I think Lorelai has her good days and bad ones but I got her on one of her bad ones. My wife and I had waited patiently for someone to serve us (45mins) at BW and when she came to do so she said to us (before we had the opportunity to say a word of hello) that if we weren't interested in buying a car today she didn't have time for us - those were her exact words.

Now if that isn't bad customer service, I don't know what is.

We ended up buying off Russell at Denlo.

[GTICam]

Irony lies with the fact that I got better service purchasing a $6 meal than trying to buy a $40k vehicle.

My $0.02:
I wonder if part of the reason for different experiences is the difference in expectations. Macca's would get very few people that go through the process of purchasing a burger and then decide against it at the last moment or change the order, or offer to pay $4.95 for the $6 burger and want a set of steak knives thrown in as well...
The same goes for us as customers. With Macca's, in most cases you know what you want and even have an idea of what it's going to taste like before you buy something.
Once emotions enter the fray on either side, the buying game changes. Does anyone build a house with no hiccups or arguments with the builder? Probably has happened, but not likely.
The bottom line with dealers would be to shop around for price and service.
Cheers,
Cam

[ConR]

The bottom line with dealers would be to shop around for price and service.

Agree with that. I also now feel like a Big Mac.

Sales is sales. For sure most sales people are not going to even think about you once you leave with the new car. Service on the other hand (i.e. warranty) is huge to me. If you find poor service at one dealer, try another. There's nothing saying that you have to get your car serviced at the place you bought it.

Personally, I've always found getting service at authorized service centres OUTSIDE of dealerships are WAY better at providing service.

Then again, that's my opinion, as we've been saying.

[areamihc]

I think Lorelai has her good days and bad ones but I got her on one of her bad ones. My wife and I had waited patiently for someone to serve us (45mins) at BW and when she came to do so she said to us (before we had the opportunity to say a word of hello) that if we weren't interested in buying a car today she didn't have time for us - those were her exact words.

Now if that isn't bad customer service, I don't know what is.

We ended up buying off Russell at Denlo.

Scoreline reads 2-2 now. Haha...

[Corey_R]

We ended up buying off Russell at Denlo.

Uh huh! So, there's another one of those tends I was talking about... Lots of positive praise for Russell and Denlo in general
I purchased from Mathew at Denlo

[areamihc]

My $0.02:
I wonder if part of the reason for different experiences is the difference in expectations. Macca's would get very few people that go through the process of purchasing a burger and then decide against it at the last moment or change the order, or offer to pay $4.95 for the $6 burger and want a set of steak knives thrown in as well...
The same goes for us as customers. With Macca's, in most cases you know what you want and even have an idea of what it's going to taste like before you buy something.
Once emotions enter the fray on either side, the buying game changes. Does anyone build a house with no hiccups or arguments with the builder? Probably has happened, but not likely.
The bottom line with dealers would be to shop around for price and service.
Cheers,
Cam

Hmm, fair enough. You raised a good point there.

[triode12]

So yeah - turning up to a dealership unannounced and finding no one to help you because the sales guys are all with customers or tied to their desks entering in previous customer's orders etc is NOT a reason to not recommend a dealership. You could argue it's the opposite. They're so busy because they're doing a great job and the customers are flocking in...

Not unless the sales floor had two sales people sitting at a desk and chatting to themselves while there were several customers waiting on the sales floor.

A good sales person would approach them and tell them that everyone is busy and to wait till someone is finished with a customer.

This happened to me twice at McGraths at Liverpool. Never again will I go there.

[OilBurna]

I disagree Barloworld lost a sale from me from the exact same reason, understand salespeople might be busy with customers and that is important but they still need to manage the process of inbound customers so to speak. I found the most helpful person at a dealership recently was the receptionist, organised a test drive of a GTI for me, did everything without needing a salesman, was able to take the vehicle out by myself without listening to any banter. That was with a pre-arranged appointment which I had to wait around for 45 mins... A good salesperson imho would notice a customer, excuse himself momemtarily from his existing customer and politely explain the situation. What pisses me off is seeing salesman sitting at thier desk eating lunch not busy and blatantly ignoring customers. person who walks out the door is a lost sale forever. I'm a pain in the ass I find a dealer to test drive then negotiate over the phone. I think VW dealers are relying too much on the car sells itself philosophy. I have been to Mercedes and BMW dealers where they bend over backwards to help you even when you are buying a bottom of the range model, they work on the strategy once they get you into the brand you stay there for life and upgrade to a higher model each time. I constantly get invites to launches, test drives and other events from MB, what do I get from VW - nada.. My wife who is the most uninterested car person I have ever met will not consider anything other than a Merc now because of the service they have provided, even though there are better cars out there for the price. We have recomended friends who have bought 2 cars off the same dealer, who found me a car at the best price anywhere within 4 hours of my call.

[triode12]

I disagree Barloworld lost a sale from me from the exact same reason, understand salespeople might be busy with customers and that is important but they still need to manage the process of inbound customers so to speak. I found the most helpful person at a dealership recently was the receptionist, organised a test drive of a GTI for me, did everything without needing a salesman, was able to take the vehicle out by myself without listening to any banter. That was with a pre-arranged appointment which I had to wait around for 45 mins... A good salesperson imho would notice a customer, excuse himself momemtarily from his existing customer and politely explain the situation. What pisses me off is seeing salesman sitting at thier desk eating lunch not busy and blatantly ignoring customers. person who walks out the door is a lost sale forever. I'm a pain in the ass I find a dealer to test drive then negotiate over the phone. I think VW dealers are relying too much on the car sells itself philosophy. I have been to Mercedes and BMW dealers where they bend over backwards to help you even when you are buying a bottom of the range model, they work on the strategy once they get you into the brand you stay there for life and upgrade to a higher model each time. I constantly get invites to launches, test drives and other events from MB, what do I get from VW - nada.. My wife who is the most uninterested car person I have ever met will not consider anything other than a Merc now because of the service they have provided, even though there are better cars out there for the price. We have recomended friends who have bought 2 cars off the same dealer, who found me a car at the best price anywhere within 4 hours of my call.

Amen! I concur.

[Corey_R]

I disagree Barloworld lost a sale from me from the exact same reason

Who are you disagreeing with?

The trend is that Barloworld (both Mascot and Five Dock) are to be avoided...

[ConR]

Can't we all just agree to disagree on this? It's in the eye of the beholder at the end of the day. What you find rude and ignorant might not be interpreted in that way by someone else.

[Christopher]

Who are you disagreeing with?

The trend is that Barloworld (both Mascot and Five Dock) are to be avoided...

Ah - but he is in melb..