Anyone else hearing about short delivery delays?

[gpk_gti]

Usual thing, charge "handily" for a product (and brand is a part of we're either buying, bought or waiting for) stuff parts of the process that will most affect a customer's Vinegar stroke experience - ie delivery to get the product to the customer in a timely fashion....

If the quality systems VW (should) have in place aren't telling them something's wrong and they should be "managing" their agent -"Delays at Toll" are bull****, I bought a car from VW not from Toll - VW promised me delivery on a date their systems need to manage it..

That looks like a rant but it's all too common to blame (Look at the number of occurences in this thread) "a contractor" cause then it's not the seller's fault.... I didn't hire Toll, Patricks or XYZ Shipping - I bought a VW, VW promised me delivery on a date - it's not delivered -guess what not VW's fault,,,,

You can tell I've had insurance claims (And that I'm a grumpy boy having to drive my old car a 1000 kays in two days when I wanted the R32)

I wouldnt put up with any of that cr@p,thats why I suppose I will never buy a "new"car again,, sick of their lying and deceit.I would be complaing till I got some money back.....push hard enough and you will!!

[blue_r32]

So having told them "You knew it had gone through compliancing" did you? If so, How???

I got mine through fleet and was getting all sorts of stories that didn't add up from the fleet sales people at Inchcape. So I rang the dealer who took me for a test drive, got put through to a new guy who didn't know he was supposed to lie to me, and he told me the actual story.

In other words, complete fluke that I found out the real story.

Anyone know of a friendly Inchcape employee who will respond well to a box of stubbies?

[rowan_bris]

Apparently mine is here and I can have it at 3.30 on Friday. Reflex Silver 5 door with sunroof

[Subie25L]

If it is any consolation AUDI are doing it too.

Wifey's boss has ordered a Q7 to replace is Jag. Got a delivery date which was before the rego ran out on the Jag.

The Q7 wasn't going to turn up on time so they gave him a Demo Q7 so he didn't have to re register the car.

[Panman]

Well I spoke to the dealer principal yesterday (rather than the sales guy) and the delivery co-ordinator.

Turns out my sales guy is famous for pulling delivery dates out of thin air. However, found the following interesting info (for future reference)

1. Dealers do not have direct access to compliance information from Patricks.
2. Dealers _do_ have access to "released" and "due" to ship status.
3. Due and released to ship are very different.
4. Generally the freight companies do not give any information after due to ship, until the car turns up at it's destination (the dealer's yard)

My sales guy earned himself another ******** from the sales manager for stuffing me around, and they have offered to throw in a couple of freebies for my aggravation. I'd still rather have the car...........

Next week at this point

[rowan_bris]

Got It And Its Great

[syncro]

, it wasn't till I rang them yesterday that they said.... oh, compliancing, maybe a couple of days....

Compliancing

They drill two holes and put the plate on.
Takes ten minutes and is done by VW Australia.

[Panman]

Congrats Rowan, when I rang to "have a quiet word" with Austral yesterday, they mentioned they were delivering a silver one today, I knew whose it would be.

When I get the beast next week we'll have to catch up and maybe get a photo of TWO Silver arrows

[Hilton_K]

Got a phone call today, mine has finally got to australian shores and it'll be 14-20 working days, so about 3 weeks before I can drive away. Was told they change a few things for ADR. Child seat restraints and stuff like that Don't really care as long as I get the car that I ordered

[gpk_gti]

wow... havent you got it yet??? must be really special hilton_k....

[Panman]

You'd be wasting you time. I rang Patrick Autocare last year, soon after my car was off-loaded. They were very polite, but pointed out that their policy, under instruction from Volkswagen Australia, was not to give out any information on cars to any-one other than the dealer.

According to the dealer - they won't even give the information out to them, except to update the due for shipment status on the computer. Of course that _could_ just be BS

[Hilton_K]

oh it is, I optioned the 4motion AWD on it