G-8VXWWTRHPN Has anyone had good experiences with Autopolar2 ? (new owners of Polar FIS) - VWWatercooled Australia

Announcement

Collapse
1 of 2 < >

Email Notifications Failing (mostly Telstra)

Hello everyone. Seems there is an issue with Telstra (possible others) blocking email from our server. If you are trying to sign up I would suggest a different email if possible. If you're trying to reset your password and it fails please use the Contact Us page:
2 of 2 < >

Welcome to the new look VWWatercooled

After much work and little sleep there is a new version of the forums running on more powerful and recent hardware as well as an upgraded software platform.

Things are mostly the same, but some things are a little different. We will be learning together, so please post questions (and answers if you've worked things out) in the help thread.

The new forum software is an upgraded version of what came before, it's mostly the same but also a little different. Hopefully easier to use and more stable than before. We are learning together here, so please be patient. If you have questions, please post them here. If you have worked something out and can provide an answer,
See more
See less

Has anyone had good experiences with Autopolar2 ? (new owners of Polar FIS)

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Has anyone had good experiences with Autopolar2 ? (new owners of Polar FIS)

    Fun Fact.

    Polar FIS was until recently supported via the www.autopolar.net website
    Now Polar FIS has a new website called www.autopolar2.com.

    I was lucky enough (I am being sarcastic) to buy a Polar FIS that was probably supplied via autopolar2.
    Problem is that all their user manuals still directed the hapless buyer to the www.autopolar.net website - to download the latest Installer Tool.
    However this version of the Installer Tool did not work (as I was at the wrong website).
    So my Polar FIS menu has never materialised on my MFD+

    After many tech support posts and e-mails to non-existent www.autopolar.net tech support people (they had been sacked by the new autopolar2 owners) I was told to try heading to www.autopolar2.com. Yes this site had the latest Installer Tool and this installer was able to connect to my Polar FIS - and update its firmware to the latest version (a prerequisite to getting the Polar FIS menu working)

    However before I could re-install the Polar FIS into my Jetta, the new firmware (after confirming that it was installed and was the latest version) then promptly bricked my Polar FIS device. So now the Installer Tool can no longer connect to the Polar FIS device. The Polar FIS device is dead (like a dead parrot).

    After my many posts to the www.autopolar.net tech support people - it also seems someone has tweeked that there were two Polar FIS websites operating concurrently - and now they have taken the www.autopolar.net website down.

    However I still have a few screenshots to proved autopolar.net was up and running on 30th May 2023.

    Anyway, hopefully the www.autopolar2.com dudes are as good with their customer service as the www.autopolar.net dudes were. I have read many happy story posts in forums about the good customer service that autopolar.net had provided in the past.

    Any feedback on the www.autopolar2.com dudes would be appreciated

    Cheers for now.

  • #2
    I can't access either website now. I've had firmware issues withy PolarFIS in the past though. Seems to be stable now. Luckily I've still got a copy of the updater tool.

    Sent from my Samsung Smart Fridge

    Comment


    • #3
      The new website is now working again. Hopefully things will get back on track for this product.

      Comment


      • #4
        PF05 updated firmware but crashed

        Originally posted by Silva-Jetta View Post
        Fun Fact.

        Polar FIS was until recently supported via the www.autopolar.net website
        Now Polar FIS has a new website called www.autopolar2.com.

        I was lucky enough (I am being sarcastic) to buy a Polar FIS that was probably supplied via autopolar2.
        Problem is that all their user manuals still directed the hapless buyer to the www.autopolar.net website - to download the latest Installer Tool.
        However this version of the Installer Tool did not work (as I was at the wrong website).
        So my Polar FIS menu has never materialised on my MFD+

        After many tech support posts and e-mails to non-existent www.autopolar.net tech support people (they had been sacked by the new autopolar2 owners) I was told to try heading to www.autopolar2.com. Yes this site had the latest Installer Tool and this installer was able to connect to my Polar FIS - and update its firmware to the latest version (a prerequisite to getting the Polar FIS menu working)

        However before I could re-install the Polar FIS into my Jetta, the new firmware (after confirming that it was installed and was the latest version) then promptly bricked my Polar FIS device. So now the Installer Tool can no longer connect to the Polar FIS device. The Polar FIS device is dead (like a dead parrot).

        After my many posts to the www.autopolar.net tech support people - it also seems someone has tweeked that there were two Polar FIS websites operating concurrently - and now they have taken the www.autopolar.net website down.

        However I still have a few screenshots to proved autopolar.net was up and running on 30th May 2023.

        Anyway, hopefully the www.autopolar2.com dudes are as good with their customer service as the www.autopolar.net dudes were. I have read many happy story posts in forums about the good customer service that autopolar.net had provided in the past.

        Any feedback on the www.autopolar2.com dudes would be appreciated

        Cheers for now.
        Did you get any resolution to this issue? I’m in the same shoes at the moment, updated firmware successfully and the device crashed. TIA

        Comment

        Working...
        X