Car arrived - first impressions - not so good :(

[djchuckles]

So my car arrived today finally (ordered back in March!).

Have moved since ordering, so Chatswood VW transported it to me in Queensland.

Car turned up dirty outside - but I guess that's because they used an uncovered transporter so I can live with that.

There's a cable in the glovebox to plug in to the socket in centre console - I thought it would be a cable with an iPod adaptor on the other end but it's just a usb - is that right? Or should there be one with an iPod connector.

Most upsettingly is the condition of the front and underside of the bumper :

[team_v]

Blood hell that bumper is a mess.
I would definitely get them to replace that for you.

Also consider getting it PPF wrapped to protect it from these sort of issues in the future.

[The_Hawk]

Car arrived - first impressions - not so good

That's pretty ordinary, I would have excepted the dealer to point that out while they were telling you when they were going to repair it... Not you asking.

[JohnA]

wow that is sad to see.
Hope they fix it for you quickly

as for the cable, yes its only the USB one that comes standard, you need to purchase the ipod one seperately.
Dealer should have just thrown it in though

[djchuckles]

Spoke to the dealer - they said go and find a bodyshop and get a quote and they will pay for repair.

Not being funny - but I think it's not unreasonable to hold out for a replacement bumper on a $50k brand new car rather than a repair. Is that reasonable?

[JohnA]

to me its not unreasonable but i guess to a dealer it my be

I dare say, had you seen this at the dealership, you would not have accepted it, and they would have had it repaired, and you would have taken it.

Its your call at the end of the day

[team_v]

I would get a replacement one if they can source it.

[shimee]

That's unbelievably bad - if it wasnt like that when you inspected it then I wouldn't even acept the car. That's not a scuff mark or a little scratch. Replacement bumper or nothing imo.

Looks like it would have happened loading/unloading from transport - they should have insurance anyway.

[djchuckles]

Was difficult not to accept the car as they'd just transported it 1200 km's! But I'm certainly going to push for new bumper

[Dizzydumb]

Was difficult not to accept the car as they'd just transported it 1200 km's! But I'm certainly going to push for new bumper

U go for it mate! When we are paying well over 50 large for a car we'd expect some decent treatment, especially from VW.

[Toy86]

My gosh mate, That is outrageous!!!!, Picked up mine from Bill Buckle 2 weeks ago and it was perfect. I would have never accepted the car like that. I hope you get it sorted with the dealership mate, they definitely need to replace that bumper

[djchuckles]

Thanks guys

On the plus side - gave it a blast to Brizzy and back

[Deadpool]

Car arrived - first impressions - not so good

That's absolute bull****. Don't let the dealer get away with that. If they don't pay for a replacement and a repaint then go straight to VW Australia. If I were you I'd also ask for some sort of additional extras to go with it. You waited months and then it was damaged. They should be giving you incentives to keep you happy. Push and milk the crap out it man.


Sent from my GTI using Tapatalk.

[wai]

Once you have signed and accepted it, you are going to have difficulty getting the dealer or VW to replace anything. They might in good faith, but when you accept the vehicle and drive it away, you have accepted it.

By all means push the dealer to get it fixed, but the best you might get is for the damage to be repaired, and not the damaged part replaced.

A lesson for anyone buying a car. Don't accept it if there is a problem. Make sure that you get something in writing and are satisfied with their response before you accept the vehicle.

[simonr]

That seriously sucks, I'm assuming the dealer is going to blame the transporter for the damage? I would agree with wai, that you will have a hard time getting this sorted, but it's definitely worth chasing.. someone is to blame.. Maybe get the dealer to chase the transporter for the damages..!