Dealer used Havoline 5W-40 12month service, 2.0 TSI

[brad]

How are you sure he's telling the truth?

sometimes you just have to trust people

I'm from Trinidad. My dealer here(there is only one) used Castrol Edge with SPT 5w-40 for my 1000 mile service which after I did some research i found out was a VW 502 oil.

The dealer here wants me to service my 2012 Jetta every 3 months or 5000 miles, whichever comes first. My owner's manual states I should use VW 504 oil. Should I make a fuss with the dealer about this considering I am not doing the long life service like you guys? E.g 502 for less than 6 month intervals, 504 for 1year interval servicing?

502.00 is actually fine for 15k/1yr fixed service intervals. 504.00 is the designated oil for variable service up to 30k/2yrs. Having said that, 504.00 is now cheap enough (here is AUS anyway) that you may as well use it all the time.

I think your dealer is trying to over-service your car if he wants you back every 3 months/5,000km. The only reason you would reduce the service intervals (down to 7500km/6m) is if you drive under any of the severe service conditions listed in the service book including but not limited to: short trips, stop/start traffic, towing, extremely dusty, etc.

[Diesel_vert]

I'm from Trinidad. My dealer here(there is only one) used Castrol Edge with SPT 5w-40 for my 1000 mile service which after I did some research i found out was a VW 502 oil.

The dealer here wants me to service my 2012 Jetta every 3 months or 5000 miles, whichever comes first. My owner's manual states I should use VW 504 oil. Should I make a fuss with the dealer about this considering I am not doing the long life service like you guys? E.g 502 for less than 6 month intervals, 504 for 1year interval servicing?

Due to the higher levels of sulphur in your fuel, I would not recommend using 504/507 oils (I'd have thought it wouldn't even be sold in your country because of this reason).

The current oil you are using should be fine.

[brad]

Would the high sulfur fuel be classed as a severe service item requiring more frequent oil changes?

[Diesel_vert]

Would the high sulfur fuel be classed as a severe service item requiring more frequent oil changes?

It would probably be a contributing factor (amongst others) for the shortened service intervals in their country.

[Rawcpoppa]

So you're saying that VW 502 oils may be more tolerant to sulphur than the 504s? I was considering switching to VW 504 and having frequent oil changes because of the sulphur. I figured 504 would be better than 502 in this instance once I kept the intervals short (6 months or 7500 miles)

I msged my dealer asking why they used 502. Hopefully I get a legit response so I can post back here.


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[Diesel_vert]

So you're saying that VW 502 oils may be more tolerant to sulphur than the 504s? I was considering switching to VW 504 and having frequent oil changes because of the sulphur. I figured 504 would be better than 502 in this instance once I kept the intervals short (6 months or 7500 miles)

Yes.
But given the short service intervals in your country (5000 mi. = 7500 km), perhaps it won't matter what you use.

But still, I would only use 504/507 if VW says you can use it in your country. And I definitely wouldn't bother if it's priced any higher or uncommon.

[kaanage]

3rd service and 3rd time Camberwell VW (Bayford) have 5W-40 oil on the receipt

[Diesel_vert]

3rd service and 3rd time Camberwell VW (Bayford) have 5W-40 oil on the receipt

Looks like they're up to their old tricks again.

Ask if you can visually verify what oil they're using (if you can be bothered to check). Hopefully it's just a clerical error this time 'round (maybe).

[MGV]

I asked at Bayfords recently & was told they use Shell Helix (ultra extra 5W30?). Will have a look at my old receipts tonight...

[MGV]

Yeah, my receipts too state 5W40... Doesn't say what brand, tho.