Dealer used Havoline 5W-40 12month service, 2.0 TSI

[Umai Naa!!]

You wouldn't put 504/507 in a MK3 Golf, for instance. Slightly overkill.

I was more referring to multi-franchise dealerships. Two that I worked for, had underestimated the size of the room required to store all the different drums of oil required to suit the various brands they dealt with, when they built their new workshops. Some brands required up to 4 different specific engine oils. Considering that ideally, you'd need 2x205L drums for each, that's a lot of oil to have to find space for. Then there's the costs involved, where an average 205L drum of oil is around $1200.

[Lucas_R]

Guys - a simple way to put an end to this issue......buy your own oil and supply that to the dealership for your service. My car had its first 12 month service today, and I provided my own 5L bottle of LiquiMoly 4200 TopTec (504/507 approved) for them to use. The dealership was perfectly happy with this arrangement. When I picked up my car this afternoon, my nearly empty bottle of oil was in the car with about 1/2 a litre still left inside.

This way, I know exactly what oil has been used in my car, and I've got a better quality oil in my motor than what the dealership would have used.

[Diesel_vert]

You wouldn't put 504/507 in a MK3 Golf, for instance. Slightly overkill.

You are right. I wouldn't call that an appropriate recommendation either.

But I reckon most people, who have a car that's getting on a bit with its warranty long expired, wouldn't get it serviced at a dealership anyway, considering the prices they charge nowadays (or in the rare case someone brings in such a car, just run down to the nearest shop and buy a bottle of 10W-40 or something ).

In any case, I'd hazard a guess and say it would it make for cheaper inventory and storage costs.

Guys - a simple way to put an end to this issue......buy your own oil and supply that to the dealership for your service. My car had its first 12 month service today, and I provided my own 5L bottle of LiquiMoly 4200 TopTec (504/507 approved) for them to use. The dealership was perfectly happy with this arrangement. When I picked up my car this afternoon, my nearly empty bottle of oil was in the car with about 1/2 a litre still left inside.

This way, I know exactly what oil has been used in my car, and I've got a better quality oil in my motor than what the dealership would have used.

So one pays a small fortune to get their car serviced at an official or franchised dealership, only to have them use the wrong oil - thus requiring the owner to do additional research (which not everyone enjoys) and purchase the correct oil in their own time.

Hmm... not exactly what you'd call great service, is it?

[kaanage]

That's why I asked the service rep quite specifically what oil they were going to use, beforehand. If they had told me that they were going to use 502/505 spec oil, then I would have bought some 504/507 spec oil and supplied it to them.

It really irks me that Camberwell VW's service reps don't seem to know what the workshop is up to.

As a side issue, my wife is severely annoyed that she was made to wait for about half an hour before the car was ready for her to pick up, despite us having told them that we would pick it up around 5pm (we left it with them prior to 8am so it's not like we were rushing them) and been assured that it would be ready if she turned up at that time. Now she's back to talking about Toyotas and Mitsubishis.

[Diesel_vert]

As a side issue, my wife is severely annoyed that she was made to wait for about half an hour before the car was ready for her to pick up, despite us having told them that we would pick it up around 5pm (we left it with them prior to 8am so it's not like we were rushing them) and been assured that it would be ready if she turned up at that time. Now she's back to talking about Toyotas and Mitsubishis.

Well, taken in isolation, workshops can get unexpectedly busy at times (planned schedules aren't always perfect) so in my mind that's more forgiveable - if it means work is done properly instead of just trying to meet deadlines.

Though in this instance, you could argue that the work wasn't done properly.

[kaanage]

Well next time we'll tell them we want the car ready for 3pm so we can be assured that it's ready at 5pm

[Diesel_vert]

Well next time we'll tell them we want the car ready for 3pm so we be assured that it's ready at 5pm

That's the spirit!

[Umai Naa!!]

On a side note, when you agree to a pick-up time, don't arrange to leave the car all day. If they see 5pm as the pick-up time, your car instantly goes to the bottom of the pile. It WILL be rushed through at the very last minute.

Tell them you'll pick it up at, say 1pm, but turn up your leisure. Chances are, they wont phone you when it's done anyway, so they can't call you out on your tardiness.

[Lucas_R]

So one pays a small fortune to get their car serviced at an official or franchised dealership, only to have them use the wrong oil - thus requiring the owner to do additional research (which not everyone enjoys) and purchase the correct oil in their own time.

Hmm... not exactly what you'd call great service, is it?

Hmmm not exactly....you've made a lot of assumptions. I paid $195 + the oil I bought (so $270 in total) for my service today at my Audi dealership. My brother works there so i get trade price. Much cheaper than what most people have posted in the servicing threads for a Mk6. And I got a courtesy car.

Most people on this forum have some interest in their car - so i assume most would be happy to do a little research to get a better product etc. To be honest, I don't really care about others people's cars, my car is what's important to me. I know I got a very good oil in my engine, and a dealer stamp in my service book for warranty purposes.

---------- Post added at 11:31 PM ---------- Previous post was at 11:29 PM ----------

Well next time we'll tell them we want the car ready for 3pm so we can be assured that it's ready at 5pm

And provide your own oil so you know the right stuff is being used.

[Diesel_vert]

Hmmm not exactly....you've made a lot of assumptions. I paid $195 + the oil I bought (so $270 in total) for my service today at my Audi dealership. My brother works there so i get trade price. Much cheaper than what most people have posted in the servicing threads for a Mk6. And I got a courtesy car.

No, I should have clarified that I wasn't specifically referring to you.

Rather, that the premium prices (obviously doesn't apply in your case) one pays at certain dealerships isn't justified considering the quality of service offered.

Most people on this forum have some interest in their car - so i assume most would be happy to do a little research to get a better product etc. To be honest, I don't really care about others people's cars, my car is what's important to me. I know I got a very good oil in my engine, and a dealer stamp in my service book for warranty purposes.

Rather, it's about the right product.

[kaanage]

On a side note, when you agree to a pick-up time, don't arrange to leave the car all day. If they see 5pm as the pick-up time, your car instantly goes to the bottom of the pile. It WILL be rushed through at the very last minute.

Tell them you'll pick it up at, say 1pm, but turn up your leisure. Chances are, they wont phone you when it's done anyway, so they can't call you out on your tardiness.

Actually, my wife reminded me that she was also left waiting for half an hour last time when the car was serviced and that time, she had requested the car be ready at 3pm (she ended up driving away from Camberwell VW at 3:30). So no matter when we want it, we'll be requesting for at least an hour before next time AND I will provide my own oil.

[Transporter]

Actually, my wife reminded me that she was also left waiting for half an hour last time when the car was serviced and that time, she had requested the car be ready at 3pm (she ended up driving away from Camberwell VW at 3:30). So no matter when we want it, we'll be requesting for at least an hour before next time AND I will provide my own oil.

Because they started to work on it in the afternoon. But if you tell them that you will pick it up at 1:00 or better still before 12:00, they will do it still in the morning and it will be ready by 5:00

[kaanage]

OK, a retraction. Camberwell VWs service manager assured me today that the car did get 504/507 5w30 oil used in the most recent service but their system hasn't been updated to reflect this on their invoices.

The wife still isn't happy about the delays but that'll go into the servicing survey.

[Rawcpoppa]

OK, a retraction. Camberwell VWs service manager assured me today that the car did get 504/507 5w30 oil used in the most recent service but their system hasn't been updated to reflect this on their invoices.

The wife still isn't happy about the delays but that'll go into the servicing survey.

How are you sure he's telling the truth?

[Rawcpoppa]

I'm from Trinidad. My dealer here(there is only one) used Castrol Edge with SPT 5w-40 for my 1000 mile service which after I did some research i found out was a VW 502 oil.

The dealer here wants me to service my 2012 Jetta every 3 months or 5000 miles, whichever comes first. My owner's manual states I should use VW 504 oil. Should I make a fuss with the dealer about this considering I am not doing the long life service like you guys? E.g 502 for less than 6 month intervals, 504 for 1year interval servicing?


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