Skoda Australia - Panel Shop waited nearly 26 days for parts delivery from Skoda Aust

[Shakey]

Hello Guys $ Girls,

Well, I have my Superb back from the panel beaters after the repairer had to wait nearly 26 days for parts. It was only damage to my rear bumper. Luckily my rear tail gate (Boot lid) wasn't damaged or touched but a 26 day wait for the rear bar is just ludicrous. I sent a message through to Volkswagon Aust and gave them a real blast about lack of original parts in Australia. I'm not talking about rare parts I'm talking about every day Mechanical & Panel Beater commodities such as bumper bars, tail/head lights, bonnets, etc. Items that are normally damaged from normal parking bay type collisions. No...Skoda has to bring them in to the Country. Not good enough Volkswagon Aust. Every day type parts should be on hand and plentiful.

On a better note, panel beater did an excellent job at matching paint and lining everything up to original specs. Everything was checked and double checked. Very happy with quality of work and I would recommend them.

[Smart1]

You are lucky, i had a rear ender in early September requiring rear bar, qtr panel, boot lid, screen and ancillary parts. I'm still waiting for it all to be pieced together, not helped by the panel beater not knowing what to order and having 4 orders for parts as he didn't know what to order and didn't get everything in the previous orders.

[Shakey]

You are lucky, i had a rear ender in early September requiring rear bar, qtr panel, boot lid, screen and ancillary parts. I'm still waiting for it all to be pieced together, not helped by the panel beater not knowing what to order and having 4 orders for parts as he didn't know what to order and didn't get everything in the previous orders.

Actually, If anyone has a new model sedan, can you please take a photo of the tool kit in the boot. I need to know if things are missing. Post it on here...many thanks. A close up photo would assist.

[notflyingscot]

This is a worry. Had not seen much in the way of forum posts reporting spare panel / body components and had assumed this was not an area of concern.😮

[dec76]

i too had a very long wait! had a rear pillar damaged by debris of passing truck and also damage to the roof rail on my wagon. it took VW 7 weeks to get the part in to the country and the first two shipped were damaged.this was in 2012 clearly they have not picked up their game. i pushed for compenstation and finally got a two year extended genuine warranty.

[QBDentFree]

You need to expect this when buying any european car. The panel shop I used to work at once had a 16 WEEK wait for parts. The car was undrivable, so the customer had no choice but to pay for a hire car for the entire time

Sent from my GT-P5100 using Tapatalk

[Diesel_vert]

Every day type parts should be on hand and plentiful.

They should, yes, but reality plays out a bit differently.

Just one of the many privileges of owning a European car in this country.

Don't worry - like most of us, you soon get used to it.

[Albervin]

I had a car park bingle last year. The rear bumper was bent and cracked together with a reflector. A non insurance job, it took 1 week from the first visit to the panel beater to driving away with a perfect finish. The bumper bar was delivered in primer after 3 days! The car was off the road for 5 hours.

[alledal]

I've had two things needing body parts on my Octavia. Someone rear-ended me last year, it took about 3 weeks for the rear bumper parts to turn up. Then in May I had the rear light cluster fail - all bulbs reporting as failed, garage tested them and they were fine but all the bulb units had failed. That took 2 months for the parts to turn up.

[Albervin]

There seems to be little consistency with part supplies. I had a moisture problem in the left rear light cluster. Assessed (photographed), approved and replaced in 10 days. This was a Superb wagon.

[Shakey]

I still say it's far too long to wait for normal, average, everyday consumables such as bumpers, tail lights, head lights and other items which are in high demand. These parts should be readily available. Can anyone assist me with what tools should be in the tool kit in the boot? I have an elegance sedan and need to know if anything is missing. All I need is a close up photo of the tool kit. I went to a dealer but they didn't have any Superbs in stock. Can anyone assist?

[notflyingscot]

This is what is in our 4/12 build 118tsi Elegance. At about 9 o'clock little plastic "thingy".Use ??? 10 o'clock plastic tweazers. Fuse pullers??? jack and handle, wheel wrench. 2 o'clock, Allen key?? Used for ??, 3 o'clock, metal loop with a short right angle tail (tail not in image) Used for ??? Towing eye bolt.
Seems to be a few M/T slots, either missing or maybe used for different spare wheel arrangements or models with no spare at all and maybe temporary inflation products?
Should add ours was not new, had been VAG fleet car for a few months so possibility that some parts could be missing however I would think unlikely.
Hope this helps.

[brad]

No tools as far as I know

Should be:
widowmaker jack
wheel brace
locknut
plastic nut cap puller

recomend you get a 14x1.5 (??) 100mm bolt, chop the head off & chamfer it. makes fit/unfit of wheels much easier

[Shakey]

I have an MY13 built September 2012. It has a sun roof. I'm assuming it has a sun roof closer when battery is flat. There's a spot that looks like a screw driver should fit...but none supplied. I can't find that "Plastic Thingy" at 9 o'clock. I don't think I've ever heard of a Jack being called a window maker Brad but I will be careful with it. Not sure now as to whether I have a few items missing. It sort of looks similar to yours notflyingscot, but I also agree, it looks like items are missing in action. I've just had minor damage to my rear bumper fixed and I hope some little apprentice hasn't scampered off or forgoten to put items back in my tool kit??? Many thanks for the reply guys. Very Prompt and professional.

[brad]

The VW jacks are a shocker. Only use them on a flat, solid surface.

Not all the items in the photo will necessarily be in your kit.

jack - yes
wheel bolt spanner - yes

The big plastic tweazers are for removing the solid-end plastic wheel nut caps. If you haven't got plastic wheel nut caps then you don't need this.

The round wire loop with the short right angle tail is for removing either an Audi style wheel cap that covers the wheel nuts & centre hub or the VW Golf style plastic wheel bolt covers with the hole in the middle. If you haven't got a wheel cap or bolt caps with holes, you don't need this.

I have no idea what the allen key looking thing is for.

Is there something about manual sunroof retraction in the owners manual?