Info system software & map upgrade

[2009fsi]

Wow, I thought the day would never come; I've finally received the first update since my 206 sedan which was built on 1st Oct, 2015, an MY2016, delivered in May 2016 by the woeful former Skoda dealership, Trivet in Parramatta.

I've spent almost a year ringing & emailing Skoda customer dis-service in Australia & wrote to Skoda HQ in Czech Republic several months ago as I was getting nowhere here. Until yesterday, my VIN remained unrecognized by Skoda's App. I cannot be sure which of my approaches has triggered it into action but it works now, albeit the Digital Service Record is incomplete missing all service by Trivet & the first by Thompson Skoda, only displaying one warranty service. This confirms to me, advice given by Thompson Skoda service that I needed to chase Skoda Australia to find out why my VIN always returned a No Updates Available or Not Found in Database response. I have to suspect this all goes back to the disorganized chaos at the time of purchase from Trivet.

A post in the Octavia Forum caused me to again try Skoda's online Update facility where for the first time my VIN triggered a New Update Available I'm still on Optus fibre cable here, with broadband download measured at between 30-40Mb/sec, but the download still took 26hrs 55sec! Size being 22.7Gb. The amusing part for me is, this is a zip file which un-zips to 23.55Gb. Why did they even bother!!!! I gather the update server in Prague must be akin to a Commodore 64 on dial-up! Contrast that with a TomTom update done in 5 minutes, Skoda.

SD card, a 256Gb class 10 inserted into the Columbus system was not recognized initially but after a number of retries, recognized the New Update but kept reporting "No Data Found" . After thumping re-try about 7-8 times, update started. It took 50 minutes to successfully complete.

I suppose the point of this long story is.... don't give up. If I can get my Skoda VIN recognized, download the world of maps & get it installed successfully, winning next week's Powerball lotto ought to be a dawdle.

[woofy]

They need some local pacasia servers, I think we hit the euro ones as we aren't a big market area for them. I would suspect VW have much faster ones.

[dArK5HaD0w]

Good win in the end thanks to persistence

The last map update on the Skoda Portal was corrupted when it was released in August - specifically the MRM (rest of the world) maps. The Euro Maps were fine.
So I downloaded the Maps from the VW Portal, and all good.

I told Skoda Oz back then, and they had no frigging clue. Skoda HQ wanted my VIN, then nothing from them.

I'm assuming Skoda have fixed the Maps on the portal by now.
I'm not will to waste my internet downloading 22g that I won't use.

[woofy]

Yeah I've been waiting, but so far noone has found it fixed yet.

[2009fsi]

They need some local pacasia servers, I think we hit the euro ones as we aren't a big market area for them. I would suspect VW have much faster ones.

Yes woofy, let's face it, local mirror servers would not be a big investment for VW/Skoda Australia & one very well worth it, given the utterly frustrating situation for both owners & Skoda service dealers. What some people don't understand is, dealers face the same ludicrous problems when servicing a Skoda. I know for a fact my car & my sisters cars have ended up being over-nighted over the last two years, because the dealer service were still awaiting a stable link to Skoda in Czech Rep. Skoda put a lot of money into PR/advertising but utterly neglect customer service. One would think the limited investment needed in mirror servers would be repaid in spades with the retention of customers as continuing Skoda buyers/owners.

[woofy]

It's a chicken and egg scenerio, Skodas could potentially outsell VWs equivalents if we were given the stock, we have been severely restricted since 2003 in all models, even though they break sales records. There was talk about sending partly made cars to somewhere in Asia and then doing the final building there to help with the bottleneck but to be honest, I want my Skoda Czech made, there are less problems with the CZ made cars in the VAG group for a reason.

[dArK5HaD0w]

It's a chicken and egg scenerio, Skodas could potentially outsell VWs equivalents if we were given the stock, we have been severely restricted since 2003 in all models, even though they break sales records. There was talk about sending partly made cars to somewhere in Asia and then doing the final building there to help with the bottleneck but to be honest, I want my Skoda Czech made, there are less problems with the CZ made cars in the VAG group for a reason.

+1
I would never buy an Indian or Chinese built Skoda - the quality is far worse than the Czech built ones.
I've sat in various Rapids, Fabias, Lauras (Octavias) and Superbs in India, over the many many years - and I can see a big difference in how they're put together.
Thank goodness they don't export!!

[dArK5HaD0w]

Looks like this conversation was tapped - Skoda HQ got back to me saying the MRM Maps have been corrected and available for download!!

[2009fsi]

Looks like this conversation was tapped - Skoda HQ got back to me saying the MRM Maps have been corrected and available for download!!

Of course dArK5HaD0w. You only have to see how nothing about diesel gate lasted on these pages for very long, before either disappearing or getting shuffled to obscurity. This is a tell us what you think site, at arms length. Mostly only owners come here.

[ope126]

I have been able to successfully update the Sat Nav also to P76 ROW 2019.
The above download is now available on the ŠKODA update portal; Update portal

[2009fsi]

An interesting experience over Christmas/New Year. My battery inexplicably failed the morning after I'd driven several hundred kilometres. I called Skoda Assist where the operator had difficulty identifying my car. Once we did with both rego & VIN, she advised me she could see my details & entitlement but it had never been properly registered by the the former Skoda dealer, Trivet in Parramatta. She completed what Trivet didn't. Within 30 minutes, a Global Assist van arrived, did appropriate tests & replaced the battery.

This little episode has had remarkable results: The Skoda App now recognizes my VIN. It now indicates service history. I've received updates. I've even heard from Skoda!!!! The Takata drivers airbag recall was received & the work completed during annual service last week at Thomson Skoda, whose service I highly recommend. One call to Skoda Assist when I first got my 206 in April 2016, would have apparently saved me the frustration of dealing with Skoda Australia Customer Fob-off on numerous occassions.

[ope126]

New version maps are available on the ŠKODA Update Portal; Update portal

I have just completed mine and the new version is as follows;

0079 ROW 2019/2020

[dArK5HaD0w]

I downloaded mine yesterday.
Car is updating as we speak

[2009fsi]

I downloaded & updated last week too. This time the download only took 4.5 hours, but failed & would not restart at 10.2gb twice. Third time lucky. Install took exactly one hour. Much better than the more than 20 hours to download, last year.

[Alfa6]

On my Superb Sportline when the infotainment system boots up the screen has welcome to Skoda on it?
On my Wifes Kodiaq sportline it boots with Sportline ?
Any one know if OBD11 can change this?