Skoda Service Damage

[Sharpy]

Seeking thoughts and/or previous experience with the below issue.

I have been attempting to get my bluetooth audio fixed as there is static via bluetooth audio streaming. Each time I have taken the car in I have explicitly requested for the car to not be washed. This is as the car has been detailed/corrected and a ceramic coating applied. The latest time I had the car in, they proceeded to wash the car even with the request clearly expressed on the service card and countless promises from the service managers it would not be washed.

To my amazement, the car was washed with something extremely abrasive and now has swirls and marring through the coating.


The Skoda Service department have admitted guilt, however will only offer for their own contracted detailers to "polish" the car. I have expressed that the previous details cost and the type of coating, however they are refusing to cover the cost to have the car re-corrected and returned to its pre-butchered state.

Has anyone had a similar concern? I will be contacting Skoda Australia and the ombudsmen in the coming days.

[Umai Naa!!]

There's no ombudsman for this industry.

Have you escalated it within the dealership? Perhaps the General Manager, or Dealer Principal for example? If you get no resolve are speaking to those two, then the next step is speaking with your state's department of fair trading, and see what can be done.

Skoda Australia won't do anything, besides request that the dealership do 'something'.

[HPRS230]

I requested my car not to be washed (has $2500 worth of ppf) at its 1000km oil/filter change.
Guess what.... Yes it was washed.... Then was told "we did not wash as per your request". It was still dripping with water!!!

Deailers don't care, we are just another number with $$$ to spend.
I'm very very tempted to go to a dad and Dave type of family mechanic because they actually care about cars/service.

I have 4 options, 2 in Brisbane, and 1 north (1 hour drive) or 1 south (1 hour drive). All of them don't fill me with confidence....

[donweather]

I requested my car not to be washed (has $2500 worth of ppf) at its 1000km oil/filter change.
Guess what.... Yes it was washed.... Then was told "we did not wash as per your request". It was still dripping with water!!!

Deailers don't care, we are just another number with $$$ to spend.
I'm very very tempted to go to a dad and Dave type of family mechanic because they actually care about cars/service.

I have 2 options in Brisbane, and 1 north or 1 south. All of them don't fill me with confidence....

I wouldn't let my car come within cooeeee of a stealer service department. Several brilliant independent service guys in BRISBANE.

[Sharpy]

I'll be taking mine to an independent when servicing but had to for the warranty claim.

I'll get in contact with the dealer principle today and see how we go. My feel is they try to strong arm a lot of people around these kinds of issues.

[Spinifex]

I wouldn't let my car come within cooeeee of a stealer service department. Several brilliant independent service guys in BRISBANE.

Are they Skoda approved, in terms of maintaining warranty, electronic logbook access & diagnostics, etc, etc?

HPR230 & myself both have brand new cars - my initial impressions of the genuine Skoda service place I chose were not good, so I'll be giving the other ones a try for my next visit.... and if they're no good, I'd like to know some other options - provided it will maintain warranty and all the tech/diagnostic machines are available?

[HPRS230]

What warranty claim/work did you have?
Something we should look out for?

[ferret vrs]

Following for Brisbane service departments - although I may just take mine to a performance shop then there is no need to remove any of the electronic mods [emoji23]


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[flamey088]

I requested my car not to be washed (has $2500 worth of ppf) at its 1000km oil/filter change.
Guess what.... Yes it was washed.... Then was told "we did not wash as per your request". It was still dripping with water!!!

Deailers don't care, we are just another number with $$$ to spend.
I'm very very tempted to go to a dad and Dave type of family mechanic because they actually care about cars/service.

I have 4 options, 2 in Brisbane, and 1 north (1 hour drive) or 1 south (1 hour drive). All of them don't fill me with confidence....

I took mine to Gold Coast for service, requested not to be washed and it wasn't.

Are they Skoda approved, in terms of maintaining warranty, electronic logbook access & diagnostics, etc, etc?

HPR230 & myself both have brand new cars - my initial impressions of the genuine Skoda service place I chose were not good, so I'll be giving the other ones a try for my next visit.... and if they're no good, I'd like to know some other options - provided it will maintain warranty and all the tech/diagnostic machines are available?

Skoda told me as long as I meet the service intervals, and use genuine parts, within the warranty period it would be ok...that said, another friend who works as a service advisor for a dealership, and 10+ years as a senior mechanic (I won't name the dealership for his sake) noted many benefits to getting the car serviced at least within the service period at the dealer, which included a number of warranty claims etc outside of the warranty period under good will because of the previous service history etc.

Once my three years is up, my car will be going to somewhere else, within three years, it will go to Skoda to be serviced.

[HPRS230]

flamey088,
"Once my three years is up, my car will be going to somewhere else, within three years, it will go to Skoda to be serviced."

That was my thoughts, I'll give the dealership the 12 month services or updates/warranty updates.
But 6 month oil might be dad and dave place...

[Jondalar]

Another thing to consider is value at trade in time, Dealers put a premium on having a full dealer log book service history. It could also affect any potential claims just out of warranty, Daughter has a Golf bought 2nd hand, not full dealer service but completed log book, problems with the DSG just out of warranty and VW refused to come to the party. The dealer she dealt with said if it had have been full dealer service history it may have been different.

I've only had one service experience with the Brisbane dealer, but have to say I was quite pleased, they were friendly, explained everything and charged what they were supposed to.

[donweather]

Are they Skoda approved, in terms of maintaining warranty, electronic logbook access & diagnostics, etc, etc?

Yes they are, and even better......they've been working in the industry on VAG cars for over 20 years, unlike the work experience kids you get at the stealers!!!

[donweather]

The dealer she dealt with said if it had have been full dealer service history it may have been different.

And why would a dealer tell you anything different. At the end of the day, you're talking warranty claims that are like 2-3 mths tops out of warranty. Anything outside of this and the dealer will walk away irrespective of whether you've serviced your car with them or not.

At the end of the day, I want someone who knows what they're doing when they're servicing my car and doesn't just "service" the car at service time but instead provides a full comprehensive mechanical assessment at the time of servicing. Preventative maintenance will save you thousands in the long run and I personally don't believe any stealer service department goes above and beyond when it comes to servicing your car. They just tick and flick.

Of course I'm over generalising here. There are some good stealers....but there are also some VERY VERY bad ones......note the first post that started this thread as exhibit A!!!

[Jondalar]

Donweather it was VW Group Australia that declined warranty, not the dealer. I've had more than one instance where the value on trade in was higher due to completed dealer log book. I agree that dealers won't always provide as good service as some independent outlets, but staying within the system does have some benefits too.

[Umai Naa!!]

Are they Skoda approved, in terms of maintaining warranty, electronic logbook access & diagnostics, etc, etc?

Yes they are, and even better......they've been working in the industry on VAG cars for over 20 years, unlike the work experience kids you get at the stealers!!!

Only Skoda service departments are Skoda-approved. Same goes for pretty much all manufacturers.