$500 worth of accessories

[dodgey]

he dealer didn't even bother to give me a full tank of fuel when I got the car, it had a little over a qtr tank.

Same with mine, quarter tank only, unfortunately. I got over it...

[pwcar]

Same, I didn't get anything like a full tank of fuel.

[brad]

I had half a tank of fuel in mine on delivery. I mentioned it to the salesperson when she rang me a few days later (we had agreed on a full tank) and she told me to "run it down to empty & come and fill it up". Except she gave me 92ron which kind of dampened performance for a bit. Win some, lose some.

[tlli]

Ok maybe I'm expecting Mercedes customer service with a toyota priced car.
Only thing is, I've got better service at toyota.

[tlli]

Does anyone know if its possible to get the reverse senors (genuine fitted in Melbourne) working with the Bolero unit?
There's got to be a way....

[woofy]

To be honest, have a car picked up without a full tank of fuel is just really slack and makes you wonder what else was forgotten in predelivery. I wasn't given the predelivery check list for either the Skoda or our Mazda 6. Although both came with a full tank of fuel.

The Mazda one even had a spot where i was supposed to sign saying I'm happy, that wasn't even shown to me.

[bobski]

I assumed they did it to save money...

Pick mine up on Saturday, I'll let you know how they do it in Western Sydney

[tlli]

I think a lot has to do with the other car's they sell. For instance my dealer sells renault, saab, hummer.
I should have gone to the Audi associated dealership. Get my drift...

[woofy]

That's what I did, but there is an air of superiority over there. The mechanics are fine, but the front desk guys, and the Audi sales wankers just make me want to punch them.

[tlli]

I hate that. We test drove the BMW X1 (fantastic!), but luckily the guy we got had just come over from Toyota, so he was a lot better.

[K1W1]

You have to remember that you are buying a car not a service station.
Having been on both sides of the car sales process for a very long time I have rarely ever received a full tank of fuel and even more rarely delivered a car with a full tank.
From the sales point of view as long at the customer has enough to get home, drive around and show the car off that night and get to work the next day without having to keep an eye on the fuel gauge that is all that really matters.
From the buyers point of view I would rather be made to feel special on the day of delivery, be treated professionally at the dealership and have the car ready on time with all options and accessories correctly fitted and working, , the paperwork ready and correct and the salesman treating me as a human not a source of commission than having a few extra dollars worth of fuel in the tank.
Nobody in the history of car sales has gone and purchased their next car at another dealer because they only got a half full tank but plenty of people have because the sales delivery process meant they were treated like a piece of dog excrement on the pavement.

[bobski]

Picked mine up this morning from the dealer. Nepean Motor Group. Full tank of fuel *thumbs up*

Pity I have to work today and probably tomorrow... Maybe next weekend I'll get a chance to use some of it!

[sh|tbmxrider]

You have to remember that you are buying a car not a service station.
Having been on both sides of the car sales process for a very long time I have rarely ever received a full tank of fuel and even more rarely delivered a car with a full tank.
From the sales point of view as long at the customer has enough to get home, drive around and show the car off that night and get to work the next day without having to keep an eye on the fuel gauge that is all that really matters.
From the buyers point of view I would rather be made to feel special on the day of delivery, be treated professionally at the dealership and have the car ready on time with all options and accessories correctly fitted and working, , the paperwork ready and correct and the salesman treating me as a human not a source of commission than having a few extra dollars worth of fuel in the tank.
Nobody in the history of car sales has gone and purchased their next car at another dealer because they only got a half full tank but plenty of people have because the sales delivery process meant they were treated like a piece of dog excrement on the pavement.

I agree, I sell trucks, not diesel.... And car salesmen sell cars, not petrol. 1/4 tank is what I have picked nearly every car up with.

Company cars (ie: we get given Holdens/Toyotas/Hondas/Isuzu D-Max's from within our dealer group) when I pick them up usually have the fuellight on....

[woofy]

Ok, just to clarify, I haven't bought a car in the last 10 yrs that didn't come with a full tank, most other forums apart from this one funny enough, see a full tank as part of the delivery and handover, it has become a minimum standard. And once you have had it, if you didn't get it from another dealer, you begin to wonder what other little things were forgotten. I do find however that VW dealers for some odd reason don't treat people as well, so maybe most people here have a lower expectation. I've seen a few interlopers like myself point a few things out that Japanese car dealers do that they didn't get with some of the VAG dealers (usually Audi excepted). The other points rate higher for me as well, but if it has become an expectation, then it looks bad when it doesn't happen. I do actually know a few people who didn't even bother with certain Mazda dealers as they were reknowned for not giving a full tank. It's not the fuel itself, it's the perception, that you just bought a umpteen thousand dollar car, and the dealer who can get petrol cheap screwed you over on a few more bucks. Generally that attitude pervades the whole dealership, which is why they get that reputation.

A truck isn't a fair comparison really unless the salesperson knew they were going to be driving it a fair way back, for the price of a truck, I'd be pissed if I had to fill up on the way back to home/work not far away.

I once was given a courtesy car (that I had to pay for) during a car service with the fuel light on, wasn't happy trying to find a fuel station in peak hour straight away either.....again attention to detail.

[tlli]

I have to agree with Woofy. I've had over 9 cars in my driving experience (7 were company cars, which were changed over yearly), every one - except my recent Skoda, came with a full tank of fuel.
From the reaction from my dealer, who wasn't happy with the price I bargained by pointing out that carsales had cheaper cars than they offered, and in fact I had a realistic expectation of price, not them, I kept getting the feeling they were trying to screw me on every dollar they could.

They didn't even get a truck to take my car to seaford for the after market leather I got fitted; they drove my car to the leather installer and back.
They even tried charging me $20 to get the boot mat 'fitted' in the Octavia - at which point I had had enough!

I'm sorry, but maybe my expectations are too high, but if a ford and toyota dealer can give my car at delivery with a full tank of fuel, I'm all the more happier for it.