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Hi Guys,
I have a very interesting situation and need some guidance on next steps
So i gave my Golf Mk6 2012 TDI for repairs which is fine, but VW Service made a mistake on updating my software of Diesel Emission despite of me already opting out. Both VW and myself have written proof of the opted out form. Clearly its a mitake on their part and they accepted. Service manager came out with lots of apologies etc but obviosuly a mistake has been made. They asked me what they can offer as a compensation, obviosuly this is a unique situaiton for myself so i dont know what to ask.
Any thoughts on what to ask for ? Has anyone here been in such situation.
I have a very interesting situation and need some guidance on next steps
So i gave my Golf Mk6 2012 TDI for repairs which is fine, but VW Service made a mistake on updating my software of Diesel Emission despite of me already opting out. Both VW and myself have written proof of the opted out form. Clearly its a mitake on their part and they accepted. Service manager came out with lots of apologies etc but obviosuly a mistake has been made. They asked me what they can offer as a compensation, obviosuly this is a unique situaiton for myself so i dont know what to ask.
Any thoughts on what to ask for ? Has anyone here been in such situation.